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55 Free and Top Live Chat Software
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55 Free and Top Live Chat Software

55 Free and Top Live Chat Software
5 (100%) 28 ratings

Customer service has developed from the offline support service where the consumers had to visit the business to get assistance. However, with the invention of Livechat software the business is able to interact directly with their consumer providing after sale services to their consumers as well as answer their queries online.

Livechat software enables the business through their website to provide assistance to their consumers thus maximizing the consumer’s satisfaction while at the same time boosting their service provision ratings. The cloud customer support service is more than just a live chat with the consumers, the software allows the website to offer push links to the consumers redirecting them to the pages where they can easily get assisted.

The Livechat software allows the business to co browse with the online consumer thus redirecting them to their respective pages. It also allows the website administrators assess how the visitors found the website thus enabling them to know their best marketing technique.

Example of Free Live Chat Software: tawk.to, Freshchat, Crisp, chat4.website, Drift, Pure Chat, Netrox SC are some of the Top Free Live Chat Software.

Example of Live Chat Software: LiveAgent, Freshchat, NABD System, Chaport, Salesforce Live Agent, Apex Chat, Intercom, Kayako, LiveChat, ProProfs Chat, UseResponse, WhosOn, LiveZilla, Rocket.Chat, Bold360, LinkedChat, CometChat, LiveEngage, ChatBeacon Live Chat, Moxie, SaleMove, Helpshift, Talkus, DontGo, Cliengo, Zendesk Chat, Olark, SnapEngage, ClickDesk, Kustomer, Smartsupp, REVE Chat, ChatNox Live Chat, GoSquared, Chat.io, Jitbit Helpdesk, iAdvize, Tawkers, Lime Talk, LiveHelpNow, Userlike, HappyFox Chat, Provide Support, WebsiteAlive, Comm100 Live Chat, BigRadar, DeskPRO, Help.com, Needle are some of the Top Live Chat Software.

You may like to read: How to Select the Best Live Chat Software for Your Business

What are Live Chat Software?

Live Chat Software is a tool for communication over the Internet that offers a real time transmission of text messages from sender to receiver. Chat messages are generally short in order to enable other participants to respond quickly.

Instant messaging is a set of communication technologies used for text based communication between two or more participants over the Internet or other types of networks. Instant messaging chat happens in real-time. Live Chat Software is an online customer service software with live support, help desk software, and some web analytics capabilities. It is also used as one of the quickest way to capture, qualify and nurture leads to convert them to customers.

Live Chat Software allows you to deliver live help to your website visitors with a custom chat box. Integrate with your existing Help Desk or Customer Relationship Management Software.

What are Live Chat Software

What are Live Chat Software

Livechat software is more like a messaging app which targets the visitors of a particular website. It enables the website administrators provide real-time assistance to their visitors through the various agents set aside to assist the website visitors. The software is able to set canned responses for the visitors asking similar questions thus saving time for the agents to respond to other customers.

This will in turn increase the customer satisfaction rate and even attract new visitors to the business. Through the software customers no longer have to visit their respective business to get assistance, in addition the agents of the website are able to respond to multiple clients at the same time thus saving on time. The Livechat software is programmed to redirect the visitors to sites and pages on the website where they can be effectively assisted, this includes social media platforms and other pages on the website.

Operations vary in various business thus the need for every business to invest in a customized Livechat software that will be suitable for their operation and meet their client’s necessary needs. A quality software should benefit the business by increasing its efficiency and improving its customer support services. Some of the best feature s to look for in Livechat software include:

  • Proactive chat system: This enables the agents reach to every visitor on the website this include the existing subscribed visitors as well as new visitors. Through the invitation that pop up on the website the agents are able to initiate a conversation with the visitors thus answer their questions and meet their respective needs online.
  • Chat monitoring system: The software should provide a platform for the administrators to monitor the number of visitors on the site and track the details of the conversation held between the agents and the visitors. This enables the administrators know the impact of their support services to their clients.
  • Visitors tracking system: The software should allow you to monitor the visitors’ characteristics visitors’ progress and know how you will optimize your site so as to attract more visitors to your site.

You may like to read: How to Select the Best Live Chat Software for Your Business

Benefits of Live Chat Software

Benefits of Live Chat Software

Investing in a Livechat software might be very expensive for the business initially, but the cost is however compensated by the benefits incurred by the business. Some of the benefits incurred by investing in a Livechat software include:

  • Improved sales and after sales services.
  • Easier and quick medium between the business and the consumer services.
  • Enables the administrators know their visitors’ rate.
  • Customizable site to suit the needs of your visitors’
  • Improved efficiency as one agent is able to serve multiple visitors’ at the same time thus saving on both the agents’ time and the visitors time.

There are also a number of enterprise grade Free Live Chat Software available to reap the benefits for your business.

Top Free Live Chat Software

tawk.to, Freshchat, Crisp, chat4.website, Drift, Pure Chat, Netrox SC some of the Top Live Chat Software Free

You may like to read: How to Select the Best Live Chat Software for Your Business

Top Live Chat Software
PAT Index™
 
 
 
 
 
 
 
1

tawk.to

tawk.to is a free messaging app that lets users monitor and chat with visitors on the users’ website, mobile app or from a free customizable page. Tawk.to offers its main features such as real time monitoring, built-in ticketing, remove branding, canned shortcuts and 100+ integrations. tawk.to generates revenue by providing live answering services for a select group of customers. tawk.to software is completely free to use, with no limits at all on the number of agents, chat volumes or sites that users can add widgets to. tawk.to has no limits to the number of agents that the users can share…

Overview
Features

• Proactively engage visitors with Triggers
• Customize your Visitor Widget to suit your site
• Localize greetings and messages in your Language
• Respond quickly with Predefined Shortcuts
• Integrate with Wordpress, Joomla, Magento, etc..

Price

• Free

Bottom Line

tawk.to is a free messaging app which offers features such as Group Messaging, Video & Voice (Add-on), Agent > Agent Messaging, Desktop Notifications, 1880+ Emoji, Geo IP Tracking, Track Sentiment, Track Engagement, Detailed Reporting and Ban/Unban Visitors.

9.5
Editor Rating
8.8
Aggregated User Rating
1 rating
You have rated this

tawk.to

2

Freshchat

Freshchat
Freshchat

Freshchat is a modern messaging software built for teams who want to ace customer conversations, marketing, sales, or support. Freshchat offers features such as message channels, priority inbox, custom views, web messenger and team widget. Freshchat lets users engage proactively with visitors who are dropping off or are closer to making a purchase then users can allow the bot to then kick in, qualify leads, and auto-upload them into the users’ CRM. Freshchat also offers an events timeline, user information, and social profiles which lets users know who the users are talking to and what they are up to. Freshchat…

Overview
Features

• Bring all the context from external apps and systems right inside the conversation view to help your team sound smarter.
• Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload.
• Automatically convert incoming conversations into messages on a specific Slack channel.
• With in-app chat, real-time notifications, rich media and native FAQs, support users wherever they are.
• Filter conversations by team members, groups, and message channels, and save the views you access frequently.

Price

• Sprout - Free
• Blossom - $ 15 per active team member
• Garden - $ 24 per active team member
• Estate - $ 39 per active team member

Website
Bottom Line

Freshchat offers features such as message channels, priority inbox, custom views, web messenger, team widget, people segmentation, triggered messaging, in-app campaigns, CRM autoload, intelliassign, multilingual FAQs, canned response and read receipts.

9.4
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

Freshchat

3

Crisp

Crisp Live Chat is a simple and fun way to talk with the users’ customers. Crisp Live Chat offers features such as Crisp bot auto-responder, video chat, magicbrowse and liveassist. Crisp offers a Bot Auto-Responder which saves the user’s time by replying automatically to frequently asked questions. Crisp includes video calls, which let the users make direct contact with customers with no external plugin required. Crisp lets the users use audio, video, GIFs, file drop, and pickers to create a personalized experience for the user’s customers. Crisp also helps users on the go with MagicBrowse and LiveAssist so when the…

Overview
Features

• Crisp Bot Auto-Responder saves you time by replying automatically to frequently asked questions.
• Use audio, video, GIFs, file drop, and pickers to create a personalized experience for your customers.
• After your users initiate a chat, they can then be handed over to other channels for the close. Email, SMS, Messenger, Twitter—Crisp can do it all.
• you only have two minutes to reply to a chat request before the customer leaves. We solve this issue with a fun video game that keeps users on the line.
• You can embed Crisp in mobile apps using our mobile SDKs

Price

• Basic - Free Forever
• Pro - 25/mth Per Team
• Unlimited - 95/mth Per Team

Bottom Line

Crisp Live Chat offers features such as Crisp bot auto-responder, video chat, mentions, notes, video and audio chat, canned responses, file sharing, emojis, magicbrowse and liveassist.

9.2
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

Crisp

4

chat4.website

Chat4.website software is very fast and uses world class hosting, servers and connectivity along with the latest web technologies to bring the best live chat software around. The service provides an opportunity for website owners to organize a channel of communication with visitors through live chat. Visitors to the site chat with agents through the widget installed on the site, in their account on Chat4.website. Track traffic sources of users that have become leads. Customer chat histories are always available. Chat4.website lets you to live chat with website visitors, monitor site traffic, and analyze visitors' web activities, including their search…

Overview
Features

• Chat Statistics Report
• Multi-Operator Chats
• Referrer & Keyword Usage Analysis
• Knowledge Base Management
• Email Signature
• Visitor Identification & Footprint

Price

• Basic - Free
• Premium - $9.75*-12.50 / month per seat
• Business - $11.70*-12.50 / month per seat
• Enterprise - $48.75*-60.95 / month per seat
*billed annually

Bottom Line

Chat4.website is a simple, fast and free way to help customers and improve internet-marketing and user support.

8.5
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

chat4.website

5

Drift

Drift is a robust, conversation-driven live-chat messaging platform aimed at providing communication services for sales and marketing teams. Going against traditional forms and follow-ups, Drift can turn the users’ website into a powerful marketing tool that can help them and their agents bag more sales. This app enables the user to handle all of their interactions at scale. Whether on their website or their mobile devices, Drift.com makes it possible for the user to conduct seamless conversations across chat or email with their customers. Using it, the user can identify pre-qualified prospects, automatically book sales calls and reply with solutions…

Overview
Features

• Drift ABM
• Drift Sequences
• Drift Email for Marketing

Price

Basic Live Chat – Free
• Includes 1 seat and 100 contacts. $15 per extra seat.
• Live Chat
• Scheduled Hours
• Email Fallback
• Mobile Apps
• Profiles
• Slack Integration
Pro -$360/mont
• Includes 1 seat and 10k contacts. $50 per extra seat.
• Every Feature in Starter Plan
• Bots
• Outbound Playbooks
• Salesforce Lead and Activity Push
• Knowledgebase Integrations
• Custom Branding
• Jumpstart Onboarding (Included)
• On-going Services (Add-on)

Enterprise -$1,200/month
• Includes 1 seat and 50k contacts. $100 per extra seat.
• Everything in Pro
• Automated Meetings
• Salesforce Lead Routing
• Marketo Integration
• Clearbit Reveal (Add-On)
• Guaranteed SLA
• Jumpstart Onboarding (Included)
• Ongoing Services (Add-ons)

Bottom Line

Drift is a robust, conversation-driven live-chat messaging platform aimed at providing communication services for sales and marketing teams.

8.2
Editor Rating
8.3
Aggregated User Rating
1 rating
You have rated this

Drift

6

Pure Chat

Pure Chat is a free live chat software which was designed to help organizations have better conversations with their website visitors in the moments that matter most. Pure Chat offers features such as chat alerts, canned responses, pre-chat info form, Integrations and an Engagement Hub. Pure Chat eliminated frustrating per operator costs and chat limits to ensure that the users’ entire team can leverage the power of live chat without having to worry about skyrocketing costs as the users’ team grows. Users simply need to sign up for Pure Chat, grab the snippet of code to install on the user’s…

Overview
Features

• Email Form When Unavailable to Chat
• Customize Chat Widget with Images
• Visitor Information & Location Details
• Operator Availability Schedules
• Chat Notifications, Including Push to Mobile

Price

• Pure Chat - Free
• Pure Chat Pro – 10,000 web visitors/month - $39/month; 100,000 web visitors/month - $79/month; 1M web visitors/month - $149/month; unlimited web visitors/month - $299/month

Bottom Line

Pure Chat is a free live chat software which offers features such as chat alerts, canned responses, pre-chat info form, integrations, file transfer (images, documents, etc.), security roles (admin, power users and operators), powerful operator dashboard and an engagement hub.

8.1
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

Pure Chat

7

Netrox SC

Netrox SC offers the most options for live chat behavior and widget appearance. Netrox SC automatizes the initiation of chat with the customer on the website. The engagement system will begin an online dialogue based on your scenario without awaiting questions from the visitor. A multitude of criteria in any combinations. The number of engagement scenarios for the site is unlimited. Netrox will provide you with a vast amount of structured information about the satisfaction level of your customers and the appraisal of operators' work in the chat. Analytics tools will help you anticipate problems as early as possible. Real-time…

Overview
Features

• Real-Time Visitor List
• Manual Visitor Invitation
• Visual & Sound Notifications
• Canned Messages
• Hot Keys
• Automatic Actions

Price

• Lite - Free
• Basic - $9*-15 / month per seat
• Pro - $14*-24 / month per seat
*billed annually

Bottom Line

Netrox SC Live Chat is developed with dedication to ensure the ability to customize everything without exception.

7.5
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

Netrox SC

Top Premium Live Chat Software

LiveAgent, Freshchat, NABD System, Chaport, Salesforce Live Agent, Apex Chat, Intercom, Kayako, LiveChat, ProProfs Chat, UseResponse, WhosOn, LiveZilla, Rocket.Chat, Bold360, LinkedChat, CometChat, LiveEngage, ChatBeacon Live Chat, Moxie, SaleMove, Helpshift, Talkus, DontGo, Cliengo, Zendesk Chat, Olark, SnapEngage, ClickDesk, Kustomer, Smartsupp, REVE Chat, ChatNox Live Chat, GoSquared, Chat.io, Jitbit Helpdesk, iAdvize, Tawkers, Lime Talk, LiveHelpNow, Userlike, HappyFox Chat, Provide Support, WebsiteAlive, Comm100 Live Chat, BigRadar, DeskPRO, Help.com, Needle are some of the Top Live Chat Software.

You may like to read: How to Select the Best Live Chat Software for Your Business

Top Live Chat Software
PAT Index™
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1

LiveAgent

LiveAgent
LiveAgent

LiveAgent help desk is multi-channel customer support software with features that support a personalized customer service. Live Agent’s Universal inbox lets you and your team to view and respond to support tickets, and give a status update on a customer’s issue or request. Every ticket contains the complete stream of chat messages, emails, phone calls or messages from other communication channels about the same incident or issue reported by a customer. LiveAgent ticket management system is completely automated and can filter tickets according to preset categories helping you assign tasks to the right support representatives at the right time. You…

Overview
Features

• Ticket management
• Mobile Apps integration
• API Integration
• Customer portal
• Reporting & Analytics
• Call center
• Social media Integration
• Live Chat

Price

• Ticket Plan – $12/agent/month
• Ticket + Chat Plan – $29/agent/month
• All Inclusive Plan – $39/agent/month

Website
Bottom Line

LiveAgent help desk is multi-channel customer support software that offers personalized customer service.

9.5
Editor Rating
8.7
Aggregated User Rating
2 ratings
You have rated this

LiveAgent

2

Freshchat

Freshchat
Freshchat

Freshchat is a modern messaging software built for teams who want to ace customer conversations, marketing, sales, or support. Freshchat offers features such as message channels, priority inbox, custom views, web messenger and team widget. Freshchat lets users engage proactively with visitors who are dropping off or are closer to making a purchase then users can allow the bot to then kick in, qualify leads, and auto-upload them into the users’ CRM. Freshchat also offers an events timeline, user information, and social profiles which lets users know who the users are talking to and what they are up to. Freshchat…

Overview
Features

• Bring all the context from external apps and systems right inside the conversation view to help your team sound smarter.
• Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload.
• Automatically convert incoming conversations into messages on a specific Slack channel.
• With in-app chat, real-time notifications, rich media and native FAQs, support users wherever they are.
• Filter conversations by team members, groups, and message channels, and save the views you access frequently.

Price

• Sprout - Free
• Blossom - $ 15 per active team member
• Garden - $ 24 per active team member
• Estate - $ 39 per active team member

Website
Bottom Line

Freshchat offers features such as message channels, priority inbox, custom views, web messenger, team widget, people segmentation, triggered messaging, in-app campaigns, CRM autoload, intelliassign, multilingual FAQs, canned response and read receipts.

9.4
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

Freshchat

3

NABD System

NABD System customer service software is a workflow based help desk solution that delivers the right technology and tools to satisfy both your customers and staff. NABD features a unified dashboard that delivers an automated case management system. It streamlines and automates customers’ cases and lets you manage them with a prioritized action queue to ensure efficient complaint investigation. This advanced capability eases the workload for your agents and accelerates the case resolution process. Productivity tools help your support team with their daily tasks easier with the help of reminders, follow ups, calendars, template correspondences, and more. NABD collaboration tools…

Overview
Features

• Workflow Automation
• Automated routing
• SLA
• Work order management
• Document management
• Email Integration
• Live Chat
• Self Service portal
• Social media integration
• Knowledge base
• Community support
• Surveys & Feedback
• Ticket management
• Productivity and collaboration tools

Price

• Free Plan
• Professional Plan – $30/user/month
• Enterprise Plan – $60/user/month

Bottom Line

NABD System customer service software enables companies to provide efficient customer support through advanced workflow capabilities, powerful case management, and a simple user interface.

9.4
Editor Rating
8.2
Aggregated User Rating
1 rating
You have rated this

NABD System

4

Chaport

Chaport is designed as a modern messenger to make the user’s communication with customers as easy and enjoyable as chatting with friends. Chaport offers features such as file sending, typing insights, saved replies and detailed visitor info. Chaport lets users talk to the user’s website visitors in real-time, solve their problems quickly and make more sales. Chaport lets the user’s visitors write to the user even when the users are offline. The user’s team will be able to answer the questions via live chat, while customers will receive email notifications. Chaport lets the users transfer a chat to a colleague,…

Overview
Features

• Talk to your website visitors in real-time, solve their problems quickly, make more sales.
• Your visitors will write to you even when you are offline.
• You can transfer a chat to a colleague, join a group chat, or view others' chats in real time.
• Get more conversations with your customers by sending them automatic chat invitations based on specified rules.
• Read visitor messages even before they are sent, and answer faster.

Price

• Free - $0 Free, forever.
• Pro - $980 per operator/month

Bottom Line

Chaport offers features such as messenger mode file sending, typing insights, saved replies, multilingual chat widget, widget customization, auto-invitations, reports, group chats and detailed visitor info.

8.9
Editor Rating
8.7
Aggregated User Rating
4 ratings
You have rated this

Chaport

5

Salesforce Live Agent

Salesforce Live Agent is a live chat software that provides you with embedded chat support on your website. Salesforce Live Agent enables you not lose customers over asked questions. Salesforce Live Agent also provides you with an excellent platform for supporting your prospects and customers while they are still present on your site or in your app in real-time. Salesforce Live Agent enables you to get personalized by allowing you initiate a personalised live chat with your customers based on they engage with your site. With Salesforce, you have access to snap-ins that enable you to chat with your clients…

Overview
Features

• Build a smarter team
• Multilingual support
• Snap-ins
• Private messages
• Route chats

Price

Contact for pricing

Bottom Line

Salesforce Live Agent is a live chat software that enables you to support your prospects and customers while they are still present on your site or app in real-time by providing with embedded chat support.

8.7
Editor Rating
8.0
Aggregated User Rating
3 ratings
You have rated this

Salesforce Live Agent

6

Apex Chat

Apexchat is proud to be the leading provider of live chat. It offers live chat software and chat agents that help online businesses turn valuable advertising clicks into customers. Most important, it let the user chat with customers and give them real-time support, so they win twice: satisfying web visitors faster and turning them into a potential client for the business. Apexchat have a software platform and employ a team of full-time chat agents. This enables us to respond to the customer’s needs much faster and it also results in cost savings for the customers and partners. ApexChat provides a…

Overview
Features

• Skill-Based Routing
• Multiple Chat Agents 24/7
• Fully Customizable
• Pre-Defined Scripts
• Office Hour Tracking
• CRM Integration
• Geo-Mapping & Routing
• Mobile Optimized
• Intelligent Pacing
• Flexible Reporting

Price

• Contact Apexchat for the pricing information.

Bottom Line

Apexchat is proud to be the leading provider of live chat and offers live chat software and chat agents that help online businesses turn valuable advertising clicks into customers

8.7
Editor Rating
7.8
Aggregated User Rating
4 ratings
You have rated this

Apex Chat

7

Intercom

Intercom is Helpdesk app that helps sales, marketing, and support teams better communicate with customers. Intercom lets you help customers and manage support requests personally or as a team via in-app or website chat, email, and social - all in one place. It helps you to group teammates by expertise so you can automatically assign conversations to the right service agent or team based on the customer, keywords, and more. Intercom enables you to create a public help center where people can find answers to the most frequently asked questions and provides an Intercom team inbox that let customers get…

Overview
Features

• Live Chat
• Case management
• Multi-Channel
• Real-time messaging
• Social media integration
• Public help center
• API Integration

Price

• Respond Plan Lite/Standard – $53/$79/month
• Engage Plan Lite/Standard – $53/$85/month
• Educate Plan – $49/month
• All Inclusive Plan – from $155/month

Bottom Line

Intercom is customer service software that brings messaging products for sales, marketing & customer service into one platform.

8.5
Editor Rating
8.2
Aggregated User Rating
3 ratings
You have rated this

Intercom

8

Kayako

Kayako is an SaaS helpdesk software that provides multiple features supporting customers through multiple channels including e-mail, chat, facebook and twitter.Its interface is clean and simple, almost resembling social media channels. All information per customer is unified in one record and one window, including service history and activities apart from basic profile information allowing easier support and efficiency instead of toggling between multiple tools. Important information is easily viewed at a glance and conversations from multiple channels are consolidated into one channel which allows for a more consistent and organized response. Consolidated communication from different channels allow agents to provide…

Overview
Features

• Multiple communication channels: e-mail, messaging, facebook, twitter, Help Center
• 24/7 HelpCenter
• Collaboration
• Customer Service Autopilot
• Reporting
• Integration

Price

• Free – up to 3 agents
• Inbox - $9
• Team - $15
• Growth -$29
• Scale- $59

Bottom Line

Kayako is a multi-featured customer support platform with a simple interface that can cover multiple communication channels include facebook and twitter.

8.4
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Kayako

9

LiveChat

LiveChat is a cloud based chat platform that offers web, mobile and desktop applications for customer service .LiveChat helps customer service agents to get in touch with people to point them in the right direction . By using LiveChat agents can see how good they are getting at customer service by getting a grade at the end of each chat. For desktop app customer service agents just need to turn on their PC or Mac LiveChat app will start automatically and the notifications will be shown to the user with the built-in desktop notification which is perfect for full-time customer…

Overview
Features

•Social media buttons
•Agent profiles
•Engagement graphics
•White label live chat
•After-hours form
•Chat on Facebook
•Embedded and pop-up chat window
•Smart or manual chat routing
•Chat buttons
•Chat on multiple websites
•Chat via a direct link
•Chat window on mobile
•Application shortcuts
•Credit card masking
•Access restriction
•Logging in with Google Accounts
•2-step Verification

Price

•Free trial for 30 days

Bottom Line

LiveChat web-based, desktop and mobile apps will always keep you in touch with your website visitors. Identify, reach and engage with best prospects on your website and get in touch with them instantly and help your online visitors in making purchasing decisions and close more deals.

8.4
Editor Rating
8.0
Aggregated User Rating
3 ratings
You have rated this

LiveChat

10

ProProfs Chat

ProProfs Chat is real-time chat software that can easily integrate into a business website and instantly connect with the website visitors. The application greatly improves communication between the business and the existing customers and prospects, enabling the user to capture high-quality leads and generate more sales. With ProProfs Chat, the user is able to convert visitors into sales in no time by helping the clients with product queries or addressing their issues long before these concerns negatively influence their purchasing decisions. ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. It allows the…

Overview
Features

• Real-time visitor monitoring
• Google Analytics
• Chat software
• Video and Audio software
• Real Time Visitor Monitoring
• Display Operator Status
• Operator/Visitor Typing Status
• Pre-written Responses
• Pre-defined URLS
• Open API

Price

Bronze $ 8 - per month (annually)
• 1 Operator
• Unlimited Chats
• Web /Mobile / Desktop App
• Chat History (3 months)
• Visitor Tracking
• Ticketing
Silver $ 15 - per month (annually)
• 2 Operators
• All Bronze Plus
• Customize Logos & Colors
• Ratings & Surveys
• Proactive Chats & Triggers
• 1 Domain
• Chat History(6 Months)
• File Transfer
• Canned Responses

Bottom Line

ProProfs Chat is real-time chat software that can easily integrate into a business website and instantly connect with the website visitors.

8.1
Editor Rating
7.9
Aggregated User Rating
2 ratings
You have rated this

ProProfs Chat

11

UseResponse

UserResponse support suite automates, tracks and organizes support queries and concerns from over 5 different channels. This includes: Chat, Email, Website, Social Networks, Support Widgets, API & 3rd Party Integrations. UserResponse has a simple and intuitive interface that organizes functions and features into upper tabs and side buttons visible and accessible in just one screen including: Hot Topics, Knowledge Base, Ticket Submission, Notifications, Employee and Customer Profile and other key functions. But it also allows the company to organize the interface and arrange it to allow a more efficient workflow through screen navigation and ensuring that the most up-to-date and…

Overview
Features

• Feedback
• Knowledge Base
• Help Desk Software
• Live Chat

Price

• Cloud - $15
• Self-Hosted - $899

Bottom Line

Userresponse is a multi-featured support suite that allows the business to manage support tickets from multiple channels efficiently.

8.1
Editor Rating
8.5
Aggregated User Rating
2 ratings
You have rated this

UseResponse

12

WhosOn

WhosOn is a live chat software that enables you to chat, track, and engage your website visitors while they browse. WhosOn enables you to start conversation by providing with an excellent platform for monitoring your website visitors, sending them quick messages, and offering quality service online. WhosOn enables you to delight end users by providing you with a stunning chat app that enables you to engage customers and empower agents with comprehensive service tools. WhosOn provides the minimalist app known as SmallTalk feature that is provides with a free live chatting software and the features you require to get chatting.…

Overview
Features

• Chat and monitoring
• Add-ons
• Management toolset
• Analytics
• Integrations
• Help desk
• Reporting
• security

Price

• WhosOn SmallTalk – Free
• WhosOn Cloud - $33
• WhosOn On-premise - $46

Bottom Line

WhosOn is a live chat software that enables you to start the conversation with your visitors and allow you to track and engage them on your website as they browse.

8.0
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

WhosOn

13

LiveZilla

LiveZilla Live Chat turns website visitors into customers and helps users to get in touch with the user’s website visitors instantly. LiveZilla Live Chat offers features such as automated / proactive chat invitations, quality assurance chats, callback service and global chat archive. LiveZilla Live Chat offers a great solution for communication needs inside of the user’s company so service workers and employees will save a lot of time and money by talking to each other directly. LiveZilla Live Chat’s invitations are powerful engagement tools that can be used by website chat operators quickly and easily to get in (first) contact…

Overview
Features

• Chats between X Operators and X website visitors
• Chat forwarding (to Operators and Groups)
• Group Chat Queue Line (with approx. waiting time and queue position)
• Operator Chat Queue Line (with approx. waiting time and queue position)
• Downloadable Operator Visitcards (in chat)

Price

• Livezilla One - 1 Operator or Bot - Free
• Livezilla Pro- 2 Operators or Bots - 149.90€; 3 Operators or Bots - 179.90€; 5 Operators or Bots - 279.90€; 10 Operators or Bots - 529.90€; Unlimited Operators and Bots - 999.90€

Bottom Line

LiveZilla Live Chat offers features such as chat priority levels, downloadable operator visit cards (in chat), chat opening times / schedule, quick search window, typing indicator (bi-directional), email chat transcripts, customization and branding.

8.0
Editor Rating
8.5
Aggregated User Rating
3 ratings
You have rated this

LiveZilla

14

Rocket.Chat

Rocket.Chat is a free, unlimited and open source software to replace Slack with the ultimate team chat software solution. Rocket.Chat features LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption and SSO. Rocket.Chat offers LiveChat where the users can add real-time chat widgets to any website or mobile app and get more value from the users’ team chat. Rocket.Chat’s LiveChat also lets the users create a user support helpdesk, answer customer queries and convert leads. Rocket.Chat also uses cutting edge machine learning for automatic real-time message translation between users. Rocket.Chat’s user interface has been translated to over 37 languages, more…

Overview
Features

• Add real-time chat widgets to any website or mobile app
• Create a user support helpdesk
• Answer customer queries and convert leads
• Uses cutting edge machine learning for automatic real-time message translation between users
• Integrations, plugins, themes, data importers, powerful APIs, documentation and marketplace

Price

• Free

Bottom Line

Rocket.chat offers free audio and video conferencing, guest access, screen sharing, file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users, guests, channels, messages, searches and files.

7.9
Editor Rating
8.4
Aggregated User Rating
2 ratings
You have rated this

Rocket.Chat

15

Bold360

Bold 360 help the user to engage Smarter to Deliver better customer engagement outcomes simply, at scale. With the industry's most tightly integrated A.I. chatbot and live-agent software, Bold360 delivers the best of both worlds in a ridiculously simple customer engagement solution. You get a 360° view of the customer in Ultra-fast time to value. Everything about Bold360 is engineered to help the user stop experimenting and start delivering results. Bold 360 conversational A.I., knowledge management, and intuitive platform help drive the user to insights that matter, faster. With its web-based platform and dead simple interface, Bold360's customer engagement solution…

Overview
Features

• Conversation Engine
• Smart Routing & Resource Management
• Actionable Insights
• A.I. Overview & Integrations & APIs
• Agent Overview
• Live Chat
• Omni-Channel Engagement
• Mobile Engagement
• Remote Support
• Integrations & APIs
• Admin & Reporting

Price

Contact for Pricing

Bottom Line

Bold 360 help the user to engage Smarter to Deliver better customer engagement outcomes simply, at scale and as the industry's most tightly integrated A.I. chatbot and live-agent software, Bold360 delivers the best of both worlds in a ridiculously simple customer engagement solution.

7.9
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

Bold360

16

LinkedChat

LinkedChat is a live chat software that enables you to chat with website visitors using their HipChat, Slack, and Telegram service. LinkedChat is fully customisable allowing you to customise entirely everything on your website. LinkedChat provides you with an excellent platform for multiple team members to join a conversation with clients and visitors. The key features provided by LinkedChat include management of business status with easy scheduling, allowing you to be available any time with the offline mode, sending of images and files directly from your HipChat and Slack, running of multiple widgets and editing and deleting texts that have…

Overview
Features

• Operating hours management
• Taking screenshots from visitors
• Sending/receiving files and images
• Automatic visitors identification
• Full widget customization
• Unlimited domains
• Unlimited bandwidth
• Live chat widgets

Price

• Startup - $9
• Business - $19
• Enterprise - $39

Bottom Line

LinkedChat is a live chat software that is fully customisable and collaborative and enables you to chat with your website visitors using Telegram, HipChat, and Slack service as well as run a joint conversation.

7.9
Editor Rating
8.9
Aggregated User Rating
2 ratings
You have rated this

LinkedChat

17

CometChat

CometChat enables the user’s site users to voice, video and text chat with each other where they can also share pictures, collaborate together with write boards, broadcast videos and play games while maintaining their privacy. CometChat offers features such as one-on-one & group chat, voice, video & text chat and real-time language translation. CometChat lets the user’s users start using CometChat the instant they visit the user’s site where a single click enables them to start chatting in real-time. CometChat lets the user’s users create a buzz and gather into a single place using groups where they can create public,…

Overview
Features

• Create public, password protected and invitation-only groups
• Switch from text chatting to video chatting to make conversations lively
• Adds sleek collaboration tools to your website so that users get all their work done in a jiffy without leaving your website
• Real-time language translation translates live chats so that users from all over the globe can interact without a glitch.
• Let your users leave personalized messages in their own voice.

Price

• Lite - $49/mo
• Startup - $99/mo
• Growth - $199/mo
• Mega - $229/mo

Bottom Line

CometChat offers features such as typing indicator, read receipts, last seen notifications, voice notes, broadcast message, block/unblock users, guest login support and load earlier messages.

7.8
Editor Rating
9.0
Aggregated User Rating
1 rating
You have rated this

CometChat

18

LiveEngage

LiveEngage is a messaging and bots platform which lets the users message consumers through the channel of their choice whether on the user’s website, app, or mobile web so engagements can be set up anywhere and customized however the users want. Consumers can also contact the users or, more importantly, continue a conversation with the users starting off wherever it is most convenient for them. LiveEngage features committed response time and inquiry resolution. LiveEngage committed response time feature set consumers’ expectations and provide a high level of service since the messaging app tells customers when they can expect a response.…

Overview
Features

• Set consumers’ expectations and provide a high level of service, our messaging app tells customers when they can expect a response.
• Mark any part of the conversation as “resolved” when it is
• Consumers have the opportunity to give their feedback on every conversation and topic
• Your ivr (i) can send an sms inviting the caller to launch a mobile messaging conversation for more immediate service

Price

Contact for Pricing

Bottom Line

LiveEngage is a messaging and bots platform which offers features such as shifted calls, mobile app, enterprise-grade security, committed response time and inquiry resolution.

7.8
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

LiveEngage

19

ChatBeacon Live Chat

ChatBeacon is a website chat software which gives the user’s business, the tools to succeed. ChatBeacon offers its main features such as mobile chat window, unified chat channels, firmographics, SMS chat, AI chatbot integration and streamlined agent application. ChatBeacon’s chat overflow feature transfers any unanswered chat to another department automatically if the agents in the first department did not answer in the allotted time, and will continue to do so until the chat is answered. ChatBeacon’s agent aliases feature can set a custom Agent name that differs from their active directory username, or their login name where these Agent Aliases…

Overview
Features

• Instantly welcome every online visitor with a friendly greeting.
• Engage in chats, store chat transcripts, access customer firmographics
• ChatBots are highly customizable and can provide predefined answers to common inquiries
• Configure your company’s landline phone number to receive SMS text messages
• Upgrade your ChatBeacon subscription to enable firmographics by KickFire and Full Contact

Price

• EVERYTHING CLOUD PLAN - $35 Per Month/Per Agent
• EVERYTHING + CLOUD PLAN - $59 Per Month/Per Agent + Premium Integration
• EVERYTHING + INSTALL-PAY-AS-YOU-GO - $51 Per Month/Per Agent
• EVERYTHING + INSTALL-CUSTOM - $299 Per Agent + Premium Integration

Bottom Line

ChatBeacon offers features such as mobile chat window, unified chat channels, firmographics, SMS chat, AI chatbot integration, agent avatars, customizable chat surveys, conversion tracking reports, push pages and streamlined agent application.

7.8
Editor Rating
8.3
Aggregated User Rating
1 rating
You have rated this

ChatBeacon Live Chat

20

Moxie

Moxie’s proprietary Mobile Chat SDK integrates seamlessly with iOS and Android applications which enables the users to instantly connect with the user’s customers without them having to open a browser. Moxie’s Live Chat offers features such as smart chat client, device recognition, online tracking and screen sharing. Moxie Live Chat lets the users engage the user’s social media followers in the moment of need. Moxie integrates seamlessly with Facebook Messenger allowing customers to chat with agents through Messenger across devices. Moxie Live Chat’s translation service lets the users communicate with customers in real-time via their native language. Moxie Live Chat’s…

Overview
Features

• Optimize the chat experience across devices with simple configuration options for desktops, mobile phones and tablets.
• Simplify the user experience with device recognition and the ability to reconnect to the same agent within a set time period.
• Approach your customer strategically, based on real-time tracking of their shopping-cart value, leads, referrals and page visits.
• Co-browse order forms, knowledge base, websites and shopping carts alongside your customers.
• Communicate with customers in real-time via their native language.

Price

Contact for Pricing

Bottom Line

Moxie’s Live Chat offers features such as smart chat client, device recognition, online tracking, translation service, file sharing, insights, bot support, intelligent routing and screen sharing.

7.8
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

Moxie

21

SaleMove

SaleMove is an omnichannel customer engagement platform that enables companies and organizations deliver powerful, high-touch, personalized online customer experience. The software gives users a platform in providing their customers and most qualified sales prospects with personalized human interaction even through online channels. SaleMove develops secure customer engagement solutions that enable companies to deliver a better customer experience online. With SaleMove, companies can identify and observe their highest-value website visitors, communicate with them through the channel of their choice, and visually guide them to issue resolution with the Co-Browse technology. SaleMove solutions provide companies with a rich layer of visual context…

Overview
Features

• Customer Identification
• Triggered Messaging
• Agent Notifications and Alerts
• Smart Engagement Routing
• Live Chat
• Lightning Messages (Canned Responses)
• OmniGuide (Chat bot)
• Phone Call to Online Engagement
• Call Holding
• Face-to-Face Conversations

Price

• Contact SaleMove for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Bottom Line

SaleMove is an omnichannel customer engagement platform that enables companies and organizations deliver powerful, high-touch, personalized online customer experience.

7.8
Editor Rating
9.0
Aggregated User Rating
1 rating
You have rated this

SaleMove

22

Helpshift

Helpshift enables the users to provide real-time, conversational and messaging-based experiences across the customer journey and by harnessing the power of machine learning, AI and chatbots. Helpshift enables the user’s team to deliver dramatically better service at scale while improving efficiency and cost. Helpshift offers omnichannel messaging. Helpshift’s omnichannel messaging features web chat, in-app messaging and email. Helpshift’s omnichannel messaging wins happy customers with in-channel, messaging-based service across mobile apps, web and desktop apps. Helpshift’s omnichannel messaging also builds customer loyalty by providing quick and easy help no matter what channel the user’s customer chooses. Helpshift’s omnichannel messaging’s web chat…

Overview
Features

• Built-in Chatbots
• Live chat and offline capability
• Push and in-app notifications
• Asynchronous Messaging

Price

• Professional - $95 USD/user/month* (billed annually)
• Enterprise - $135 USD/user/month* (billed annually)
• Platinum - $160 USD/user/month* (billed annually)

Bottom Line

Helpshift delivers personalized customer service at scale with Omnichannel Messaging which offers support on the user’s mobile app, desktop app, web and mobile site with a modern conversational UI.

7.7
Editor Rating
8.8
Aggregated User Rating
1 rating
You have rated this

Helpshift

23

Talkus

The Talkus livechat widget makes it easy for customers to chat with the users in real-time by just adding it to the user’s website and the users are good to capture visitors as leads and convert them to customers. The Talkus livechat widget offers features such as Slack integration and Slack features and tickets. The Talkus livechat widget lets the users chat with visitors, users and customers on the user’s website in real-time without leaving Slack. The Talkus livechat widget also introduces tickets. Tickets make customer support easy because just by checking tickets, users can see if a conversation is…

Overview
Features

• The Talkus widget makes it easy for users to chat with you in real-time. Just add it to your website and you're good to go.
• Just check tickets to see if a conversation is new, or to find out who took care of an old issue.
• Invite team members on Slack into a specific ticket so they can help out, or add text notes to individual visitors
• It doesn't matter how users choose to connect with you; live chat, email, text messaging, calls - you see everything in one place, Slack.

Price

• Start Up - $48 / month
• Business - $96 / month
• Agency - $249 / month

Bottom Line

The Talkus livechat widget lets user’s customers choose to connect with users whether with live chat, email, text messaging or calls while users see everything in one place, Slack.

7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this

Talkus

24

DontGo

DontGo.com AI Chat Solution is a simple and effective way to get the potential customers to take action, even if they were planning to leave the users site. Not only will that increase sales, but will provide a better customer experience because the website visitors now feel someone has taken an active interest in them. When a visitor attempts to leave a shopping cart or moves to exit the site, DontGo instantly engages them, providing answers to questions and offering them one last incentive to take action now. DontGo helps keep people in the site for longer and converts shoppers…

Overview
Features

• Artificial Intelligence Chat Software
• Exit Intent Launch
• Decrease Cost
• Custom Designs with Your Company Logo
• Industry Specific Responses and Ongoing Updates
• Analytical Tools and Reporting
• A/B Split Testing
• Multiple Chat Launches

Price

• Contact Dontgo for the pricing details

Bottom Line

DontGo.com AI Chat Solution is a simple and effective way to get the potential customers to take action, even if they were planning to leave the users site.

7.7
Editor Rating
8.8
Aggregated User Rating
1 rating
You have rated this

DontGo

25

Cliengo

Cliengo is a friendly Chatbot that converts the visitors into leads, automatically 24/7. Cliengo multi-language chatbot tool is with a built-in contact tracking for sales teams. Cliengo is a chatbot platform that helps the user to convert website visitors into customers. Cliengo automated chatbot simulates the behaviour of a real person to obtain the users visitors contact data. It can prepare a custom plan with unique features according to the user’s needs. With this new feature, the users’ bot handles the initial communication with the potential clients. The user can actually join the conversations and chat with their visitors. Cliengo's…

Overview
Features

• Live chat
• Lead Management
• Integrations
• Artificial intelligence

Price

• Full - $149
• Professional- $79
• Basic - $29
• FREE

Bottom Line

Cliengo is a friendly Chatbot that converts the visitors into leads, automatically 24/7.

7.7
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Cliengo

26

Zendesk Chat

Zendesk Chat is a live chat and communication widget designed for companies looking for a competitive advantage. It helps to strike up a conversation and reach the customers, instantly via web, mobile, and messaging. This app was previously known as Zopim Live Chat. It helps to anticipate customer questions and offer help when—and where—they need it most. Chat and messaging let agents help more customers in less time, which means happier customers more of the time. Analytics plays an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become…

Overview
Features

• Appearance customization
• Chat client (that customers use)
• Chat agent console / use of instant messengers (IM)
• Proactive chats & Triggers
• Offline mode
• Shortcuts / canned messages
• Create chat protocols
• Tracking & live analytics
• Internationalization

Price

Lite – Free
• 1 Agent
Basic – $14/agent/month (monthly)
• Unlimited Agents
• Unlimited Chats
• 2 Triggers
• 2 Departments
• Widget Customization
Advanced – $29/agent/month (monthly)
• Unlimited Triggers
• Unlimited Departments
• Rest API
• Operating Hours
• Chat Reports
Premium –$59/agent/month (monthly)
• Widget Unbranding
• Agent Reports
• Real-Time Monitoring
• High Load Dashboard
• 24/7 support
Free Trial starts on Enterprise.
Public and Private apps require a Zendesk Support account.
Prices shown are billed annually. For prices billed month-to-month, Contact support

Bottom Line

Zendesk Chat is a live chat and communication widget designed for companies looking for a competitive advantage and helps to strike up a conversation and reach the customers, instantly via web, mobile, and messaging.

7.7
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

Zendesk Chat

27

Olark

Olark is branded as one of the favorite and most popular chat support platform for hundreds of businesses. Simple yet effective, Olark flaunts a clean and intuitive design that allows businesses to do more than engage customers in real-time and proactive chat sessions. Olark is loaded heavily with powerful features and solid integrations that enable the user to build and manage customer relationships easily and effectively, gain sophisticated insights, and see what their clients are doing on their screen and even control their browser. Olark features help the user customize and manage live chat experience. Olark is super simple yet…

Overview
Features

• Real-time reporting.
• Automated messaging
• Team management
• Reporting
• Searchable Transcripts
• Chat Ratings
• CRM & Helpdesk Integrations
• Design Customization
• Pre-chat Survey
• Co-browsing
• Developing API

Price

Bronze
• Monthly Billing: $17/month
• Annual Billing: $15/month
• Bi-Annual Billing: $12/month
• 1 Operator
Gold
• Monthly Billing: $49/month
• Annual Billing: $44/month
• Bi-Annual Billing: $34/month
• 4 Operators
Platinum
• Monthly Billing: $129/month
• Annual Billing: $116/month
• Bi-Annual Billing: $90/month
• 8 Operators
• Groups feature
Ultimate
• Monthly Billing: $243/month
• Annual Billing: $219/month
• Bi-Annual Billing: $170/month
• 15 Operators
• Groups feature

Bottom Line

Olark intuitive design allows businesses to do more than engage customers in real-time and proactive chat sessions and is loaded heavily with powerful features and solid integrations that enable the user to build and manage customer relationships easily and effectively, gain sophisticated insights, and see what their clients are doing on their screen and even control their browser.

7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this

Olark

28

SnapEngage

SnapEngage is live chat software that is designed to empower the sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers. There is no need to install any software and one can simply sign in and chat from anywhere. The app’s easy yet powerful interface gives the user the information and abilities they need. The software automatically invites the visitors to chat, so they don’t have to waste time monitoring unresponsive chats. It also uses asynchronous loading which ensures it does not impact the website’s initial-load performance. The agents can focus on only…

Overview
Features

• Social Engagement
• Reporting and Analytics
• Power Tools
• Advanced chat portal
• Intelligent Integrations
• Easy chat transfers
• Easy Setup
• Custom Design
• Google Analytics integration
• Intelligent integration
• Post Surveys Chatting
• Security

Price

Self-Service – $99/month
• 5 Team Members
• Essential Chat Tools
• Basic Integrations
• Design Studio Basic integrations
• Full customization
Full-Service – Contact Snap Engage for a quote

Bottom Line

SnapEngage is live chat software that is designed to empower the sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers.

7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this

SnapEngage

29

ClickDesk

ClickDesk is a reliable and efficient combo of Helpdesk, Voice, Live Chat, and Video solutions for a website that helps the user to engage the website visitors and potential customers with. With this tool, the user can immediately answer questions from the visitors instantly using a live chat tool from desktop or mobile, answer support tickets and offline chats more efficiently with the tool’s integrated helpdesk, provide in-browser video chat to provide the use and the customers a more personal experience, boost customer relationships using its social toolbar, and give an awesome experience for the user prospects. The users business…

Overview
Features

• Live Chats
• Video Chat Software
• Help Desk Software
• Social Media Integration
• Mobile App for Online Support
• Reporting and Analytics

Price

Monthly:
• Lite – $19.99
• Pro – $29.99
• Enterprise – $79.99
1 year (15% off):
• Lite – $16.99
• Pro – $21.99
• Enterprise – $67.99

Bottom Line

ClickDesk is a reliable and efficient combo of Helpdesk, Voice, Live Chat, and Video solutions for a website that helps the user to engage the website visitors and potential customers with.

7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this

ClickDesk

30

Kustomer

The kustomer platform offers customer experience, service and support and helps the user to know everything about every customer. By making the customer Kustomers’ platform’s atomic unit, it empowers the agents to know everything about every customer. From purchase and engagement history to tracking events and custom objects that fit the users business logic, Kustomer organizes all the customer data in one timeline. With all of the data and real-time sentiment in one place, the user can proactively engage targeted customer segments. Omnichannel platform provides a complete, fully actionable view of the customers’ experience. This gives the user a full…

Overview
Features

• Conversation History
• Tracking Events
• Making Searches
• Smarter Conversations
• Sentiment & Snooze
• Making Collaboration
• Reporting & Analytics
• Customer Timeline

Price

•Professional $49 per user per month paid annually
•Enterprise $99 per user per month paid annually
•Ultimate $169 per user per month paid annually

Bottom Line

The kustomer platform offers customer experience, service and support and helps the user to know everything about every customer.

7.7
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Kustomer

31

Smartsupp

Smartsupp is a live chat software that provides you with video recording of visitors. Smartsupp provides you with an excellent platform for chatting with your visitors in real-time by allowing you to answer their questions instantly as you receive them. Smartsupp achieves this by providing with a notification every time a visitor starts a chat conversation with you. The primary features of Smartsupp include; a 14-day chat history, automatic messages, video recordings of visitors, high load dashboard, priority chat support, group of agents, a custom chat box design, unlimited chat conversations, Google analytics connection, and unlimited number of agents. Smartsupp…

Overview
Features

• 14-day chat history
• Video recording of visitors
• Automatic messages
• Google Analytics connection
• Priority chat support
• Group of agents
• High load dashboard
• Shot of Slivovica
• Custom chat box design
• Unlimited chat conversations
• Unlimited number of agents

Price

• Free
• Standard - $8/agent/mo
• Pro - $19/agent/mo

Bottom Line

Smartsupp is a live chat software that enables you to perform video recordings of your visitors and provides you with an excellent platform for chatting with your visitors in real-time.

7.7
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Smartsupp

32

REVE Chat

REVE Chat is a comprehensive customer engagement platform that offers Live Chat, Voice Chat, Video Chat, Facebook Messaging and Viber Messaging services to simplify and maximize engagement and support for the website visitors and customers. With REVE Chat, the support agents have the platform to personally provide guidance and assistance to visitors throughout their whole journey at the website. This live chat solution gives the website visitors ability to get the most out of their time visiting the site, whether looking for products and services or just browsing through. REVE Chat is flexible enough to provide assistance on a personal…

Overview
Features

• Live Chat
• Voice/Video Chat
• Department Management
• Facebook Messaging
• Viber Messaging
• Visitor Analytics
• Auto Triggers
• REVE Chat SDK

Price

• Standard – $15/license/month or $13.5/license/month (annual billing) or $12/license/month (2-year subscription)
• Advanced – $25/license/month or $22.5/license/month (annual billing) or $20/license/month (2-year subscription)
• Enterprise – Custom Enterprise Pricing

Bottom Line

REVE Chat is a comprehensive customer engagement platform that offers Live Chat, Voice Chat, Video Chat, Facebook Messaging and Viber Messaging services to simplify and maximize engagement and support for the website visitors and customers.

7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this

REVE Chat

33

ChatNox Live Chat

Chatnox is a Super Easy Chat Operator Console and helps the user to enjoy chatting with their website visitors. The real-time visitor tracking feature shows a live list of visitors on the users’ website. The user can also see additional information including geo-location, IP address, System Information and the webpages currently being viewed. The time spent on website is also displayed. Premium users have the ability to invite visitors to chat. A proactive live chat message allows the user to automatically push targeted messages to the website visitors. Trigger rule driven messages by time spent, page, visit type and various…

Overview
Features

• Proactive Live Chat
• Customizable Chat Widgets
• Group And Departments
• Receive Chats on Phone
• Real-Time Visitor Tracking & Take Chats on Mobile
• Offline Live Chat Messaging
• Transfer Files & Attachments
• Add Social Networks & Block Unwanted Chats
• Canned Messages & Live Chat Transcripts
• Chat Typing Preview & HTTPS Secured Live Chat
• Live Chat Rating, Chat Transfers & Chat Tags
• Custom CSS & Custom Sounds
• Desktop Notifications & Google Analytics Tracking
• Auto Translate & Language Customization
• Multiple Domain-Widgets & Time-Zone Preferences

Price

• Free plan $0/month
• Standard plan $9.99/month
• Premium $19.99/month

Bottom Line

Chatnox is a Super Easy Chat Operator Console and helps the user to enjoy chatting with their website visitors and has a real-time visitor tracking feature that shows a live list of visitors on the users’ website.

7.7
Editor Rating
8.9
Aggregated User Rating
2 ratings
You have rated this

ChatNox Live Chat

34

GoSquared

GoSquared Live Chat lets users win more customers by providing answers personally and instantly using Live Chat. GoSquared Live Chat features feedback, chat prompts and full visitor history. GoSquared Live Chat was designed to look and feel great for the user’s visitors and is always improving the experience too so it gets better every day. GoSquared Live Chat offers chat prompts to engage visitors, capture leads, and win customers. GoSquared Live Chat real time messaging so that every number, every graph and every customer is in real time. GoSquared Live Chat also offers full visitor history with a powerful analytics…

Overview
Features

• Gather feedback
• Set up tailored Chat Prompts to engage visitors, capture leads, and win customers.
• Evrything in GoSquared is in real time
• Full Visitor History
• GoSquared automatically looks up social profiles

Price

• Live chat tool - From $9 per user per month.

Bottom Line

GoSquared Live Chat offers features such as inbox, internal notes, unified and social customer profiles, Zapier and Slack Integration, feedback, chat prompts and full visitor history.

7.7
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

GoSquared

35

Chat.io

Chat.io is a multichannel messaging platform for customer service and online sales. Chat.io offers features such as chat widget, clear interface, continuous chat, customer status and chat archive. Chat.io connects the users with the user’s customers and helps the users to build relationships that last. Chat.io can be added to the user’s website to talk to the user’s website visitors in real-time which helps customers and prospects instantly solve issues and find answers to their questions. Chat.io provides a dashboard which is intuitive and simple. Chat.io’s dashboard offers a clear chat section which easily access archives, and customer details for…

Overview
Features

• Add chat.io to your website to talk to your website visitors in real-time.
• At any point during a chat, your customers can use the intuitive ‘thumbs up’ or ‘thumbs down’ buttons to rate the service.
• Using filtering options, you will be able to quickly find conversations that include a certain phrase
• When there are no agents logged in to your chat.io or all agents are in “Don’t accept chats” status
• Apart from changing the name for an agent, you can choose his or her profile photo.

Price

• $10 per teammate/month

Bottom Line

Chat.io offers features such as chat widget, clear interface, continuous chat, customer status, offline message, agent profiles, private notes, mobile widget and chat archive.

7.7
Editor Rating
9.0
Aggregated User Rating
1 rating
You have rated this

Chat.io

36

Jitbit Helpdesk

Jitbit Helpdesk is a helpdesk software that enables you to deliver awesome support to your customers by providing you with a ticketing system. Their ticketing system is simple and enables you to easily manage tickets by requiring you only to forward the support emails to the helpdesk app. Jitbit Helpdesk provides both the on-premise and cloud-hosted versions that integrate perfectly with your Google Drive, active directory, and mailboxes. The key features offered by Jitbit Helpdesk include categorising and tagging tickets, file attachments, management of assets, live chat, integration with email, time tracking, user permissions, and active directory authentication. Jitbit Helpdesk…

Overview
Features

• Hosted or self-hosted
• Categorizing and tagging tickets
• File attachments
• Email-integration
• Time tracking
• Knowledge base
• Reports
• User permissions
• Automation/marcos engine
• Single sign on
• Multilingual
• Customizable
• Active directory authentication

Price

• Self hosted Small - $139

Bottom Line

Jitbit Helpdesk is a helpdesk software that provides you with a simple ticket system that enables you to deliver awesome support and interaction to your customers by easily managing tickets.

7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this

Jitbit Helpdesk

37

iAdvize

iAdvize is a live chat software that provides a conversational marketing platform that empowers your customer service team with a community of passionate peers. iAdvize provides you with on-demand experts that enable you to seal more deals by providing you with expert advice that help you deal with your online visitors. The critical features provided by iAdvize include detect, engage, select, respond, measure, implement, and security and privacy. The detect feature provides you with an excellent platform for focussing on the online visitors who really require your help as well as contact opportunities no matter which device or channel your…

Overview
Features

• Detect the best opportunities to start genuine conversation
• Automatic connection with your visitors
• Automated data analysis
• Crowd sourcing model
• Cobrowsing
• Smart answers
• Multiple answers

Price

Contact for pricing

Bottom Line

iAdvize is a live chat software that provides you with on-demand experts and a community of passionate peers to enable you have a conversational marketing platform to empower your customer service team.

7.7
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

iAdvize

38

Tawkers

Tawkers is a live chat software that provides branded text conversations between influencers. Tawkers enables you to capture off-the-charts engagement with low production costs on your platform that is easy for you and your influencers. Takers is built with a monetisation engine that allows brands, publishers, and agencies to create quality engaging content in the most familiar format to all demographics. Tawkers is simply a new content creation tool built by digital marketers for digital marketers. The primary features offered by Tawkers include monetizing of content, off the charts engagement, authentication and brand detection. Tawkers provides you with an excellent…

Overview
Features

• Monetize your content
• Off-the-charts engagements
• Cost effective
• Effortless for influencers
• Authentic
• branded

Price

• Standard - $500/mo
• Premium - $1000/mo
• Enterprise - $2500/mo
• Publisher - $1 CPM

Bottom Line

Tawkers is a live chat software that features tools used for new content creation, branded text conversations between influencers, and enabling you to capture off the charts engagement with low production costs.

7.7
Editor Rating
9.0
Aggregated User Rating
2 ratings
You have rated this

Tawkers

39

Lime Talk

Lime Talk is alive chat software that enables you to have online chat for your website to help you turn your visitors into customers. Lime Talk enables you to give every customer a chance of getting in touch with you and receiving replies in a few seconds. Lime Talk enables you to increase your sales by providing you with an excellent platform for increasing conversion rates through provision of the details really required by your customers. Lime Talk provides you with automatically triggered messages that enables you to pro-actively approach your customers in an easy way your customers are able…

Overview
Features

• Monthly conversations
• Concurrent chats
• Chat history
• Online visitor monitoring
• Chat transfer between operators
• Customise all text
• Customise colours and themes
• Mobile optimized chat widget
• Auto triggers
• Chat transcript
• Desktop notification
• Typing message status
• Visitor notes
• multilingual

Price

• Buy 6 months - $6/mo
• Buy 12 months - $5.4/mo
• Buy 24 months - $4.8/mo
• Buy 48 months $4.2/mo

Bottom Line

Lime Talk is a live chat software that enables you to increase your sales by providing you with an online chat website that helps you to turn your visitors into customers as well as increasing your conversion rates.

7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
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Lime Talk

40

LiveHelpNow

LiveHelpNow provides a live chat support suite which lets agents manage multiple requests easily and in real-time. LiveHelpNow’s live chat support suite offers its main features such as SMS Chat, OmniChannel and a multi-brand support within a single account. LiveHelpNow’s live chat support suite has a straightforward interface which handles chat requests the moment they are submitted on the user’s website, Facebook page, SMS text and other channels. LiveHelpNow’s live chat support suite lets each customer’s experience completely customizable. LiveHelpNow’s live chat support suite also easily supports large or small call centers with its easy multi-brand workflows out of the…

Overview
Features

• Collect HIPAA and PCI info in chat and support ticket
• Integrate with anything. Public JS, Webhooks and REST APIs
• Plug-Ins and Integrations for all major CRM and CMS
• Omnichannel. Flawlessly integrated chat, SMS, Social media, support ticket and knowledge base.
• Respond to customer inquiries on the go with OS X and Android apps

Price

• Chat / SMS - $21 / agent / month
• Support Ticket - $21 / agent / month
• FAQ / Self Service - $21 / agent / month
• Call Management - $9 / agent / month

Bottom Line

LiveHelpNow’s live chat support suite offers features such as automatic or manual tagging; integrated chat, SMS, Social media and support ticket, pre and post chat surveys, Secure Forms and 24/7/365 Helpful Support.

7.7
Editor Rating
8.8
Aggregated User Rating
1 rating
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LiveHelpNow

41

Userlike

Userlike is a Live Chat Software for website and mobile support which helps the user’s customers when it matters and where it matters. Userlike offers its main features such as chat panel, custom design, team management and custom chat behavior. Userlike’s chat panel is the user’s cockpit for delivering stunning chat support with user information and an ultimate chat overview. Userlike’s custom design lets the users adjust the design to the look and feel of the users’ website. Userlike’s carefully designed chat window feels much like the major messaging apps that the users’ customers are familiar with, but with an…

Overview
Features

• Chat Panel is your cockpit for delivering stunning chat support
• Custom Design adjusts the design to the look and feel of your website
• Team Management organizes your team in functional groups
• Custom Chat Behavior sets up intelligent chat behavior that fits your goals
• Feedback gives insights into your service performance

Price

• Free - € 0 Per Month
• Team - € 29 Per Month
• Corporate - € 99 Per Month
• Business - € 299 Per Month
• Flex - Request

Bottom Line

Userlike is the users’ chat hub for web, mobile, and messaging support which offers its main features such as chat panel, custom design, team management, custom chat behavior, feedback, chat butler, and analytics.

7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this

Userlike

42

HappyFox Chat

HappyFox Chat is the ideal live chat and customer support app for a variety of businesses, which helps users streamline customer relationships, and provide a whole new and advanced customer experience. HappyFox Chat is a pretty simple and usable app, which nevertheless comes packed with useful live chat and automation features, a variety of seamless integrations to make it blend inside your software infrastructure, and the obvious and compulsory flexible pricing which makes it accessible to pretty much every user out there. It aims at creating happier customers, more chats, more conversions, and more leads. With HappyFox Chat, one is…

Overview
Features

• Unlimited Agents & Chats
• Chat History
• Integration
• Security
• Customizable Widgets
• Mini-Dashboards
• Statistics & Analytics
• Automated Notifications
• Mobile Optimization

Price

Free
• 10 agents
• 14 days chat history
• 1 website
Popular – $14.99/agent/month
• unlimited number of agents
• 1 year chat history
• 1 website
Mighty – $29.99/agent/month
• unlimited number of agents
• 3 years chat history
• 3 websites
Fantastic – $49.99/agent/month
• unlimited number of agents
• unlimited chat history
• 10 websites
Enterprise – $99.99/agent/month
• unlimited number of agents
• unlimited chat history
• unlimited number of websites
Note that all prices are calculated on the basis of annual subscriptions

Bottom Line

HappyFox Chat is the ideal live chat and customer support app for a variety of businesses, which helps users streamline customer relationships, and provide a whole new and advanced customer experience.

7.7
Editor Rating
8.6
Aggregated User Rating
1 rating
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HappyFox Chat

43

Provide Support

Provide Support mission is to empower companies and organizations with cutting edge communications technology. Live Chat software is the fastest way to engage the customers and Provide Support to the website visitors in real time. It helps the user to instantly connect with the customers and monitor the website in real time to track the visitors - all from a single application. Brand Provide Support Live Chat the users’ way and customize it to fully blend in with their website's look and feel. It can integrate the live chat with any content management and shopping cart system quickly and effortlessly.…

Overview
Features

• Live Chat
• Real-Time Visitor Monitoring
• Native Operator Console
• Spell Checker
• Customization and Branding
• Auto-Changing Chat Icon
• Translation into any Language
• Web Page Push & Co-Browser
• Canned Responses
• "Party is typing" notification
• Leave-a-Message Form
• Google Analytics integration
• Live Chat packages for businesses of any size!

Price

• 1 month
o small Business 1 Operator $15,
o Corporate 3 operators $ 30
o Enterprise 10 operators $60
o More operators send request
3 months
• small Business 1 Operator $35
• Corporate 3 operators $ 70
• Enterprise 10 operators $140
• More operators send request

Bottom Line

Provide Support mission is to empower companies and organizations with cutting edge communications technology like a Live Chat software which is the fastest way to engage the customers and Provide Support to the website visitors in real time and helps the user to instantly connect with the customers and monitor the website in real time to track the visitors - all from a single application.

7.7
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

Provide Support

44

WebsiteAlive

WebsiteAlive is a live chat software that provides you with multiple customisations that are easy to access. WebsiteAlive provides you with an excellent platform for adding your company’s colours, logo, and brand without having knowledge in programming. WebsiteAlive enables you to achieve this by providing you with three easy steps, which are getting the code, logging in, and enabling the widget. The primary features provided by WebsiteAlive include; a customizable chat window, widgets and links, automated and triggers messages, agent experience, agent knowledgebase, management of email, and reporting for admins. The customizable chat window provides you with multiple options for…

Overview
Features

• Customizable chat windows
• Widgets and links
• Triggers and automated messages
• Agent experience
• Agent knowledgebase
• Email management
• Reporting for admins

Price

• AliveChat - $30/mo
• AliveChat Plus - $50/mo
• Enterprise – Contact us

Bottom Line

WebsiteAlive is a live chat software that provides you with multiple easy to access customisations that enable you add your company’s brand, logo, and colours without having knowledge in programming.

7.7
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

WebsiteAlive

45

Comm100 Live Chat

Comm100 Live Chat is a live chat software that enables you to increase sales, maximize operator efficiency, and improve your online customer experience. Comm1oo Live Chat provides you with the necessary tools that enable you to convert your website visitors into clients. Comm100 Live Chat achieves this by facilitating shopping cart integration, real-time visitor monitoring, and rule-based auto invitation. Comm100 Live Chat provides you with an excellent platform for engaging with your website visitors in meaningful conversations that promote online specials, offer recommendations of products, improve checkout conversion rates, and increase the sizes of shopping carts. Comm100 Live Chat provides…

Overview
Features

• Automatic chat routing
• Visitor information routing
• Third party integrations and plugins
• Chat supervision
• Agent management
• Report and statistics
• Visitor engagement
• Modern chat interface
• Pre & post-chat survey
• Optional audio/video chat
• Reports and statistics
• Security and reliability
• Software deployment
• New mediums/channels

Price

• Team - $29/agent/month
• Business - $49/agent/month
• Enterprise – Contact us

Bottom Line

Comm100 Live Chat is a live chat software that provides you with the necessary tools that enable you to convert your website visitors into clients as well as increase sales and maximize the efficiency of your operators.

7.7
Editor Rating
8.4
Aggregated User Rating
1 rating
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Comm100 Live Chat

46

BigRadar

BigRadar is a live chat software which get the users with 3x more messages than any other tool. BigRadar offers features such as beautifully designed pop-up boxes, integration with major softwares, multiple segments and automated campaigns. BigRadar lets users engage the customers based on their behaviors like location, browsers, time spent on page, name of page and desktop or mobile. BigRadar helps the visitor start a conversation with the user by sending a personalized message based on their behaviors. BigRadar makes it really easy for the users to manage all of the user’s multiple accounts for multiple projects. BigRadar lets…

Overview
Features

• Engage customers based on their behaviors like Location, Browsers, Time spent on page, Name of Page, Desktop or Mobile and lot more options.
• BigRadar helps you in creating beautifully designed pop-up boxes, integration with major softwares, multiple segments or automated campaigns basedon behaviors.
• Manage multiple accounts for multiple projects.
• Use BigRadar Messenger on your mobile website, or integrate our SDKa into your own apps.

Price

Contact for Pricing

Bottom Line

BigRadar helps the users in creating beautifully designed pop-up boxes, integration with major softwares, multiple segments, personalized messages or automated campaigns based on behaviors.

7.7
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

BigRadar

47

DeskPRO

Deskpro features a fully-integrated chat system with considerably more functionality than leading standalone chat solutions. Deskpro chat system offers features such as chat-to-ticket, swift responses and extra insight. Deskpro’s live chat establishes meaningful relationships with customers who need a helping hand, which is also a quick and easy way to assist the user’s customers in-the-moment; making life easier for everyone involved. Deskpro’s live chat increases the productivity and engagement of the user’s teams. Deskpro’s live chat also offers chat alerts which reveal who wants to chat and why. Deskpro’s live chat also offers audio alerts to notify agents whenever there's…

Overview
Features

• Respond to any chat with detailed knowledge of each issue. View user history, previous tickets and search full chat transcripts.
• Create new tickets complete with a full chat transcript in a single click.
• Share knowledgebase articles in chat, or insert common responses that are easily personalized.
• See which web page your customer is browsing during chat, and preview the messages they're typing in real-time

Price

• DeskPro Cloud - $30 USD per agent per month
• DeskPro on-premise - $1800 USD per 10 agents per year

Bottom Line

Deskpro features a fully-integrated chat system with chat-to-ticket, swift responses, collaborative chat, permission settings, responsive agents, user blocking, formatting, in-depth reporting, customizations and extra insight.

7.6
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

DeskPRO

48

Help.com

Help.com is a live chat software that puts the required information right on the screens of your agents and enables them to instantly answer the common customer questions. Help.com provides you with an excellent platform for spending more time assisting customers and less time looking things up. With Help.com, you have an excellent platform for increasing the productivity of your agents and connecting agents with the immediate answers that customers expect. Help.com provides a true all-in-one solution that eliminates logging into multiple applications to connect with customers, and training of your staff on the live chat, ticket system, and phone…

Overview
Features

• True all-in one solution
• Incredibly easy to use
• Customizable
• Integrates with everything
• Live chat widget

Price

Contact for pricing

Bottom Line

Help.com is a live chat software that provides you with required information on your agent’s screens to enable spend more time assisting customers by instantly answering the common questions from your customers.

7.5
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Help.com

49

Needle

Needle is the leading Live Chat solution for eCommerce. Needle tracks behavior to identify and segment shoppers based on their intent to buy. Needle is founded on the frustrating experience of trying to buy a wetsuit online. The rules-engine then targets those with a higher intention to buy resulting in 5-12% revenue growth site-wide. The Needle eCommerce Live Chat interface has been designed as a seamless brand experience. The interface is mobile friendly and allows advocates to narrow a shopper’ focus by answering questions, offering interactive product recommendations, and adding products directly to their cart. All Live Chat transcripts are…

Overview
Features

• Target analytics
• Live Chat interface
• Measurable results
• Transcript Capture
• Buyer Data

Price

• Sales Chat starts at $150 per seat per month.
• Advocates starts at $250 per advocate per month.
• Insights -$500/month

Bottom Line

Needle is the leading Live Chat solution for eCommerce that tracks behavior to identify and segment shoppers based on their intent to buy.

7.5
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

Needle

You may like to read: How to Select the Best Live Chat Software for Your Business

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About The Author
imanuel