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Pure Chat

Overview

Synopsis

Pure Chat is a free live chat software which was designed to help organizations have better conversations with their website visitors in the moments that matter most.

Category

Live Chat Software

Features

• Email Form When Unavailable to Chat
• Customize Chat Widget with Images
• Visitor Information & Location Details
• Operator Availability Schedules
• Chat Notifications, Including Push to Mobile

License

Proprietary

Price

• Pure Chat - Free
• Pure Chat Pro – 10,000 web visitors/month - $39/month; 100,000 web visitors/month - $79/month; 1M web visitors/month - $149/month; unlimited web visitors/month - $299/month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)

Website

Pure Chat

Demo

Pure Chat

Company

Pure Chat

What is best?

• Email Form When Unavailable to Chat
• Customize Chat Widget with Images
• Visitor Information & Location Details
• Operator Availability Schedules

What are the benefits?

• Pure Chat is easy to set up and incredibly intuitive to use.
• You have complete control over how your chat widget looks and functions on both desktop and mobile devices using our convenient editor
• Improve your bottom line by with real-time support without per user or per contact nickel and diming
• We’ve made it a priority to develop new and innovative features to make the product even better.
• Our team is dedicated to providing high-quality support and will do everything we can to ensure that Pure Chat exceeds your expectations

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

8.0

7.9

Features & Functionality

8.0

8.3

Advanced Features

8.1

9.1

Integration

8.2

8.5

Performance

8.2

9.2

Customer Support

8.1

9.0

Implementation

9.0

Renew & Recommend

8.8

Bottom Line

Pure Chat is a free live chat software which offers features such as chat alerts, canned responses, pre-chat info form, integrations, file transfer (images, documents, etc.), security roles (admin, power users and operators), powerful operator dashboard and an engagement hub.

8.1

Editor Rating

8.7

Aggregated User Rating

1 rating

You have rated this

Pure Chat is a free live chat software which was designed to help organizations have better conversations with their website visitors in the moments that matter most. Pure Chat offers features such as chat alerts, canned responses, pre-chat info form, Integrations and an Engagement Hub.

Pure Chat eliminated frustrating per operator costs and chat limits to ensure that the users’ entire team can leverage the power of live chat without having to worry about skyrocketing costs as the users’ team grows. Users simply need to sign up for Pure Chat, grab the snippet of code to install on the user’s website or use one of Pure Chat’s handy plugins, customize the users’ chat widget, and start chatting.

Pure Chat has a mobile-optimized chat widget for the user’s website and a mobile app for both iOS and android devices so users can efficiently manage live chat on the go. Pure Chat lets users customize the user’s chat widget using the convenient editor. Pure Chat also lets users reference a previous conversation by accessing all of the user’s chat historical transcripts.

Pure Chat lets users use canned responses to quickly and accurately reply to frequently asked questions. Pure Chat also offers a Pro Version which is ideal for advanced sales and marketing teams who want to connect with their website visitors throughout the customer lifecycle by leveraging data and insights from chat conversations and user behaviors to provide a personalized experience at every touchpoint.

With Pure Chat PRO, account administrators will have an at-a-glance overview of chat KPIs, such as how many chats are initiated each day, average chat duration, average response time and operator ratings.

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