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Basic Live Chat – Free • Includes 1 seat and 100 contacts. $15 per extra seat. • Live Chat • Scheduled Hours • Email Fallback • Mobile Apps • Profiles • Slack Integration Pro -$360/mont • Includes 1 seat and 10k contacts. $50 per extra seat. • Every Feature in Starter Plan • Bots • Outbound Playbooks • Salesforce Lead and Activity Push • Knowledgebase Integrations • Custom Branding • Jumpstart Onboarding (Included) • On-going Services (Add-on)
Enterprise -$1,200/month • Includes 1 seat and 50k contacts. $100 per extra seat. • Everything in Pro • Automated Meetings • Salesforce Lead Routing • Marketo Integration • Clearbit Reveal (Add-On) • Guaranteed SLA • Jumpstart Onboarding (Included) • Ongoing Services (Add-ons)
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
• Allows the user to view how their interactions affect their business and performance metrics. • Help the marketing and sales teams secure more customers. • Enable the user to have an overview of their agent’s productivity within the app • The bots work by redirecting customers to find the correct answers to their frequently asked questions. • LeadBot qualifies the site visitors, identifies which sales rep they should speak with and then books a meeting. .
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.3
8.5
Features & Functionality
8.2
8.9
Advanced Features
8.3
9.1
Integration
8.1
9.1
Performance
8.1
8.8
Customer Support
8.2
8.3
Implementation
8.5
Renew & Recommend
8.8
Bottom Line
Drift is a robust, conversation-driven live-chat messaging platform aimed at providing communication services for sales and marketing teams.
8.2
Editor Rating
8.8
Aggregated User Rating
4 ratings
You have rated this
Drift is a robust, conversation-driven live-chat messaging platform aimed at providing communication services for sales and marketing teams. Going against traditional forms and follow-ups, Drift can turn the users’ website into a powerful marketing tool that can help them and their agents bag more sales.
This app enables the user to handle all of their interactions at scale. Whether on their website or their mobile devices, Drift.com makes it possible for the user to conduct seamless conversations across chat or email with their customers. Using it, the user can identify pre-qualified prospects, automatically book sales calls and reply with solutions in real-time all these while on-the-go.
Drift offers a basic, free plan for smaller team and sole agents. Closed sales deals mean more income for the company. Drift.com was intelligently designed to help the marketing and sales teams secure more customers. The user will know exactly how many meetings they booked, how many leads they acquired, and how many conversations they are able to generate.
With Drift on their website, any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connect the business with the best leads in real-time.
Drift’s conversation and agent report features enable one to have an overview of their agent’s productivity within the app. It gives the user the total count of how many interactions they have, the number of meetings they booked, identified leads and even how fast each conversation was handled. Drift is tightly integrated with other third-party applications to facilitate access to data.
This function allows the user to use the tools that they already have and merge it with Drift’s integrations to produce a powerful tool that’s tailor-made to suit the company’s needs. Use the app’s bots with the knowledge base support, and let the bots work by redirecting customers to find the correct answers to their frequently asked questions. Drift’s unique playbooks are a feature that takes some of the load off the users shoulders, and lets them focus on more important ones.
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