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Intercom

Overview

Synopsis

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections.

Category

Help Desk Software

Features

• Live Chat
• Case management
• Multi-Channel
• Real-time messaging
• Social media integration
• Public help center
• API Integration

License

Proprietary

Price

• Respond Plan Lite/Standard – $53/$79/month
• Engage Plan Lite/Standard – $53/$85/month
• Educate Plan – $49/month
• All Inclusive Plan – from $155/month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)

Company

Intercom

What is best?

• Live Chat
• Case management
• Multi-Channel
• Real-time messaging
• Social media integration

What are the benefits?

• Can instantly engage the best leads with targeted messages instead of forms.
• View and get notified about client status updates, such as new clients, active clients, and clients moving away.
• Create custom segments based on user attributes or events.
• View all your customer data on a single platform including location, contact details, company name, interaction history, and their current activity.
• Convert the best leads in real time with live chat

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

8.5

8.9

Features & Functionality

8.7

7.6

Advanced Features

8.5

8.6

Integration

8.6

6.7

Performance

8.7

8.2

Customer Support

8.6

8.7

Implementation

8.7

Renew & Recommend

9.0

Bottom Line

Intercom is customer service software that brings messaging products for sales, marketing & customer service into one platform.

8.6

Editor Rating

8.3

Aggregated User Rating

4 ratings

You have rated this

Intercom is Helpdesk app that helps sales, marketing, and support teams better communicate with customers. Intercom lets you help customers and manage support requests personally or as a team via in-app or website chat, email, and social - all in one place.

It helps you to group teammates by expertise so you can automatically assign conversations to the right service agent or team based on the customer, keywords, and more. Intercom enables you to create a public help center where people can find answers to the most frequently asked questions and provides an Intercom team inbox that let customers get in touch if they can’t find the answer from your Help Center.

Intercom also helps you to intelligently automate repetitive tasks letting you send saved responses to free up your team so they can support more customers. You can also segment your customers by plan, monthly spend, sessions, or features used, enabling you to tailor your message and send it to the right audience through the right channel. Intercom also utilizes a live chat to deliver a better customer experience.

Service agents’ profiles show the agents’ face to create trust and the chat includes read receipts, typing indicators, stickers, and emojis that make for a friendly and modern support experience. Intercom multi-channel feature enables your customers to contact you and get help from their diverse locations through your website, email, or popular social media apps like Facebook, Twitter etc.

Intercom also lets you collect customer feedback automatically via in-app and email customer satisfaction surveys. Intercom lets you measure team performance and plan ahead. You can see the number of conversations customers strike with your team and when, monitor response times by day, week, or month, and track replies a teammate has sent or cases they’ve closed. Intercom can also be customized using available APIs and webhooks, to work exactly as you want it. It can be embedded with existing tools like Zendesk, Salesforce, Segment, Stripe and many more.

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