Live Chat Software is used for sending messages whereby conversation is done in real time, and customers can immediately reach out to your company. It helps companies to improve the time of response and better customers’ services. It can have distinct features ranging from proactive chat, mobile optimization, monitoring operations, chat routing, chat monitoring and so on. Proactive chat feature enables your agents to reach visitors to your website who can become your clients, therefore, increasing the rate of interaction with customers. Through chat monitoring, you can track chat conversations in real time and identify who among your agents are chatting at that moment. It increases agent’s productivity and effectiveness. Business is beginning to see the importance of this software in their daily activities. This software is essential because it provides convenience to clients since less time is wasted. Clients can do several tasks at once while purchasing online as they wait for one to join the live chat. It is cost effective since it reduces the cost of interaction and on calls. It increases sales since chatting live gives you a chance to explain to a buyer all it takes and reach a buying decision.