Live Chat Software

Live Chat Software is used for sending messages whereby conversation is done in real time, and customers can immediately reach out to your company. It helps companies to improve the time of response and better customers’ services. It can have distinct features ranging from proactive chat, mobile optimization, monitoring operations, chat routing, chat monitoring and so on. Proactive chat feature enables your agents to reach visitors to your website who can become your clients, therefore, increasing the rate of interaction with customers. Through chat monitoring, you can track chat conversations in real time and identify who among your agents are chatting at that moment. It increases agent’s productivity and effectiveness. Business is beginning to see the importance of this software in their daily activities. This software is essential because it provides convenience to clients since less time is wasted. Clients can do several tasks at once while purchasing online as they wait for one to join the live chat. It is cost effective since it reduces the cost of interaction and on calls. It increases sales since chatting live gives you a chance to explain to a buyer all it takes and reach a buying decision.

PAT Grid™ for Live Chat Software

Upcoming
Challengers
Leaders

PAT Index
Measures how well the product or service is performing.
Rating Index
Measures how the product or service is rated in comparison to other products.
 
Read More
 
Read More
 
Read More
 
Read More
 
Read More
 
Read More
Live Chat Software
PAT Index™
 
Read More
95
 
Read More
82
 
Read More
81
 
Read More
77
 
Read More
73
 
Read More
70
 
Read More
61
 
Read More
50
 
Read More
49
 
Read More
47
 
Read More
47
 
Read More
47
 
Read More
85
 
Read More
79
 
Read More
64
 
Read More
60
 
Read More
58
 
Read More
58
 
Read More
57
 
Read More
55
 
Read More
53
 
Read More
52
 
Read More
51
 
Read More
51
 
Read More
51
 
Read More
50
 
Read More
50
 
Read More
50
 
Read More
50
 
Read More
50
Top Five
PAT Index™
 
1
Freshchat
 
2
Salesforce Live Agent
 
3
Drift
 
4
Chaport
 
5
Apex Chat
Compare
Go