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ChatBeacon Live Chat

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ChatBeacon Live Chat

Overview

Synopsis

ChatBeacon is a website chat software which gives the user’s business, the tools to succeed. ChatBeacon offers its main features such as mobile chat window, unified chat channels, firmographics, SMS chat, AI chatbot integration and streamlined agent application.

Category

Live Chat Software

Features

• Instantly welcome every online visitor with a friendly greeting.
• Engage in chats, store chat transcripts, access customer firmographics
• ChatBots are highly customizable and can provide predefined answers to common inquiries
• Configure your company’s landline phone number to receive SMS text messages
• Upgrade your ChatBeacon subscription to enable firmographics by KickFire and Full Contact

License

Proprietary

Price

• EVERYTHING CLOUD PLAN - $35 Per Month/Per Agent
• EVERYTHING + CLOUD PLAN - $59 Per Month/Per Agent + Premium Integration
• EVERYTHING + INSTALL-PAY-AS-YOU-GO - $51 Per Month/Per Agent
• EVERYTHING + INSTALL-CUSTOM - $299 Per Agent + Premium Integration

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)

Company

ChatBeacon Live Chat

What is best?

What are the benefits?

• Competitive Pricing. Live chat shouldn’t cost an arm and a leg.
• Custom design a chat window to match with our unique customization features.
• Our enhanced security features will put you and your customers at ease.
• Manage ChatBeacon and all your integrations in one convenient place
• ChatBots have the unique ability to act as a 24/7 chat agent, helping your website show an online chat option at all times

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

7.7

7.6

Features & Functionality

7.9

8.5

Advanced Features

7.8

8.4

Integration

7.7

8.2

Performance

7.9

8.2

Customer Support

7.8

8.3

Implementation

8.3

Renew & Recommend

8.7

Bottom Line

ChatBeacon offers features such as mobile chat window, unified chat channels, firmographics, SMS chat, AI chatbot integration, agent avatars, customizable chat surveys, conversion tracking reports, push pages and streamlined agent application.

7.8

Editor Rating

8.3

Aggregated User Rating

2 ratings

You have rated this

ChatBeacon’s chat overﬂow feature transfers any unanswered chat to another department automatically if the agents in the ﬁrst department did not answer in the allotted time, and will continue to do so until the chat is answered. ChatBeacon’s agent aliases feature can set a custom Agent name that diﬀers from their active directory username, or their login name where these Agent Aliases will be visible in the visitor chat, while both Alias name and Login name will be visible to all Agents.

ChatBeacon’s enhanced visitor panel feature monitors the user’s website(s) traﬃc in real-time and see where the visitors are going on the user’s website. ChatBeacon’s spell-checker feature will underline the misspelled words, so the agent can right click on the word and choose the correct spelling.

ChatBeacon’s peek messaging (spy) feature allows agents to get a head start on their answers while in chat by letting them view each and every character that the visitor types in real-time before it is actually sent so agents can prepare responses as visitors' type, which saves valuable time.

ChatBeacon’s chat notes and chat keywords tagging feature has actually three diﬀerent functions: first, it allows agents to write "wrap-up" notes/comments regarding their chats. Second, these “chat” notes can be keyword “tagged” for easy search later on via the Agent Application (found under Historical Chat History). Third, Agents can write notes and tags regarding visitors even if they haven't chatted.

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