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Provide Support
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Provide Support

Overview
Synopsis

Provide Support mission is to empower companies and organizations with cutting edge communications technology. Live Chat software is the fastest way to engage the customers and Provide Support to the website visitors in real time.

Category

Live Chat Software

Features

• Live Chat
• Real-Time Visitor Monitoring
• Native Operator Console
• Spell Checker
• Customization and Branding
• Auto-Changing Chat Icon
• Translation into any Language
• Web Page Push & Co-Browser
• Canned Responses
• "Party is typing" notification
• Leave-a-Message Form
• Google Analytics integration
• Live Chat packages for businesses of any size!

License

Proprietary

Price

• 1 month
o small Business 1 Operator $15,
o Corporate 3 operators $ 30
o Enterprise 10 operators $60
o More operators send request
3 months
• small Business 1 Operator $35
• Corporate 3 operators $ 70
• Enterprise 10 operators $140
• More operators send request

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Provide Support

What is best?

• Allows the user to be available for the web site visitors, and ready to provide live support as soon as they turn their computer on.
• Save most frequently used messages and paste them during your chat sessions
• Facilitate the workflow with different available alerts.
• Make less mouse clicks and save the time with extremely useful hot key combinations which allow one to operate the console application and execute different commands during chat sessions.
• Allows the user to run several copies of the live chat operator console, connected to different operator profiles or accounts.

What are the benefits?

• Initiate chats with other operators in separate chat rooms to request assistance or exchange important information.
• Bring other operators into the chat or hand over conversations to other operators for additional help.
• Invite the website visitors to chat with in a private, one-on-one sale and support environment.
• Can send a proactive live chat invitation manually for each particular visitor and the visitor can accept it or decline.
• Avoid blocking and deferring important documents sent via email by using File Transfer feature.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.8
Features & Functionality
7.6
8.8
Advanced Features
7.7
9.0
Integration
7.8
8.9
Performance
7.6
8.6
Customer Support
7.8
8.8
Implementation
8.6
Renew & Recommend
8.3
Bottom Line

Provide Support mission is to empower companies and organizations with cutting edge communications technology like a Live Chat software which is the fastest way to engage the customers and Provide Support to the website visitors in real time and helps the user to instantly connect with the customers and monitor the website in real time to track the visitors - all from a single application.

7.7
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

Provide Support mission is to empower companies and organizations with cutting edge communications technology. Live Chat software is the fastest way to engage the customers and Provide Support to the website visitors in real time. It helps the user to instantly connect with the customers and monitor the website in real time to track the visitors - all from a single application.

Brand Provide Support Live Chat the users’ way and customize it to fully blend in with their website's look and feel. It can integrate the live chat with any content management and shopping cart system quickly and effortlessly. It can provide superior live customer service by chatting live with the customers and walking them through their website. One operator can handle any number of live chat sessions at the same time. Real-time visitor monitoring is a powerful and very useful part of Provide Support live chat system.

Monitoring results will help the user to gather details about their average customers’ demand. Operators can be assigned to several departments to maximize productivity and improve quality of customer service. If the customer chooses preferred department on the start chat form, only operators assigned to that department will receive the call. It can improve customer service by automatic emailing the live chat transcripts to one or more addresses for later review or adding to the knowledge base.

The user can view visitor's IP address, host name, country, browser type, pages visited, referrer address, and other information using monitoring feature of our live chat system. New visitors, and visitors the user is currently chatting with, will be highlighted too.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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