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NABD System
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NABD System

Overview
Synopsis

NABD System customer service software is a workflow based help desk solution that delivers the right technology and tools to satisfy both your customers and staff.

Category

Help Desk Software

Features

• Workflow Automation
• Automated routing
• SLA
• Work order management
• Document management
• Email Integration
• Live Chat
• Self Service portal
• Social media integration
• Knowledge base
• Community support
• Surveys & Feedback
• Ticket management
• Productivity and collaboration tools

License

Proprietary

Price

• Free Plan
• Professional Plan – $30/user/month
• Enterprise Plan – $60/user/month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

NABD System

What is best ?

• Workflow Automation
• Automated routing
• SLA
• Work order management
• Document management
• Email Integration
• Live Chat
• Self Service portal
• Social media integration

Rating
Our Rating
User Rating
Ease of use
7.7
Features & Functionality
7.8
Advanced Features
7.8
Integration
7.6
Customer Support
7.7
Performance
7.6
Training
Implementation
Renew & Recommend
Bottom Line

NABD System customer service software enables companies to provide efficient customer support through advanced workflow capabilities, powerful case management, and a simple user interface.

7.7
Our Rating
User Rating
You have rated this

NABD System customer service software is a workflow based help desk solution that delivers the right technology and tools to satisfy both your customers and staff. NABD features a unified dashboard that delivers an automated case management system. It streamlines and automates customers’ cases and lets you manage them with a prioritized action queue to ensure efficient complaint investigation. This advanced capability eases the workload for your agents and accelerates the case resolution process. Productivity tools help your support team with their daily tasks easier with the help of reminders, follow ups, calendars, template correspondences, and more. NABD collaboration tools close the Loop with customers and users using the next generation of collaborative communication and sentiment analytics across traditional and social channels. Unified channels integration help you capture and resolve complaints via call center Internet, email, SMS, and mobile apps. NABD features an integrated live chat plugin that let your support team interact with customers in real-time and take up support requests and automatically route them to the right agents to solve the subject matter. In extension to the live chat, NABD also lets you provide your customers with a 24/7 self-service center to submit and track their cases, search for answers in your knowledge base, and also rate your customer support service. NABD has the capability to integrate with third party applications via RESTful API and integration connectors. It integrates with popular social media pages to collect posts and provide responses to identified issues and concerns. NABD advanced reporting and analytics provides different dashboards to monitor performance against resolution targets in real-time and helps manage workloads across your team. It provides a basic tool for root cause analysis that highlights business critical issues that need to be acted upon. NABD provides a security layer to ensure user authenticity and encryption of confidential data with a flexible authorization module and audit log.

NABD System
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Ease of use
Features & Functionality
Advanced Features
Integration
Customer Support
Performance
Training
Implementation
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