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Jitbit Helpdesk
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Review

Jitbit Helpdesk

Overview
Synopsis

Jitbit Helpdesk is a helpdesk software that enables you to deliver awesome support to your customers by providing you with a ticketing system.

Category

Live Chat Software

Features

• Hosted or self-hosted
• Categorizing and tagging tickets
• File attachments
• Email-integration
• Time tracking
• Knowledge base
• Reports
• User permissions
• Automation/marcos engine
• Single sign on
• Multilingual
• Customizable
• Active directory authentication

License

Proprietary

Price

• Self hosted Small - $139

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Jitbit Helpdesk

What is best?

• Hosted or self-hosted
• Categorizing and tagging tickets
• File attachments
• Email-integration
• Time tracking
• Knowledge base

What are the benefits?

• Integration with 500+ applications
• Help desk automation
• Mobile helpdesk
• Quick to set up
• Affordable and powerful

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.3
Features & Functionality
7.8
9.6
Advanced Features
7.6
8.5
Integration
7.6
7.5
Performance
7.8
8.8
Customer Support
7.7
9.2
Implementation
9.4
Renew & Recommend
9.2
Bottom Line

Jitbit Helpdesk is a helpdesk software that provides you with a simple ticket system that enables you to deliver awesome support and interaction to your customers by easily managing tickets.

7.7
Editor Rating
8.8
Aggregated User Rating
2 ratings
You have rated this

Jitbit Helpdesk is a helpdesk software that enables you to deliver awesome support to your customers by providing you with a ticketing system. Their ticketing system is simple and enables you to easily manage tickets by requiring you only to forward the support emails to the helpdesk app. Jitbit Helpdesk provides both the on-premise and cloud-hosted versions that integrate perfectly with your Google Drive, active directory, and mailboxes.

The key features offered by Jitbit Helpdesk include categorising and tagging tickets, file attachments, management of assets, live chat, integration with email, time tracking, user permissions, and active directory authentication. Jitbit Helpdesk is web based, therefore, enabling you to access it from any location with just a browser. Jitbit enables you to categorize and target tickets providing with an excellent platform for assigning ticket to multiple categories and assigning default agents to categories.

With Jitbit Helpdesk, you have an excellent platform for attaching documents, PDFs, and screenshots to tickets. The management of asset feature facilitate tracking of your assets, assigning assets to your users and ticket, tracking incident history, and quickly locating the asset owner.

Jitbit Helpdesk provides you with a help desk app that enables you to monitor your support mailbox and convert emails to tickets as well as sending out notifications and email replies. The active directory authentication provides you with possible windows integrated authentication that enables you to integrate your support ticket software with Jitbit’s active directory users catalog.

Jitbit Helpdesk is multilingual and, therefore, supports multiple languages such as Dutch, Swedish, Russian, Arabic, and many more. Jitbit also enables you to import and export tickets and assets from CSV.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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