Jitbit Helpdesk

Jitbit Helpdesk is a helpdesk software that enables you to deliver awesome support to your customers by providing you with a ticketing system. Their ticketing system is simple and enables you to easily manage tickets by requiring you only to forward the support emails to the helpdesk app. Jitbit Helpdesk provides both the on-premise and cloud-hosted versions that integrate perfectly with your Google Drive, active directory, and mailboxes.

The key features offered by Jitbit Helpdesk include categorising and tagging tickets, file attachments, management of assets, live chat, integration with email, time tracking, user permissions, and active directory authentication. Jitbit Helpdesk is web based, therefore, enabling you to access it from any location with just a browser. Jitbit enables you to categorize and target tickets providing with an excellent platform for assigning ticket to multiple categories and assigning default agents to categories.

With Jitbit Helpdesk, you have an excellent platform for attaching documents, PDFs, and screenshots to tickets. The management of asset feature facilitate tracking of your assets, assigning assets to your users and ticket, tracking incident history, and quickly locating the asset owner.

Jitbit Helpdesk provides you with a help desk app that enables you to monitor your support mailbox and convert emails to tickets as well as sending out notifications and email replies. The active directory authentication provides you with possible windows integrated authentication that enables you to integrate your support ticket software with Jitbit’s active directory users catalog.

Jitbit Helpdesk is multilingual and, therefore, supports multiple languages such as Dutch, Swedish, Russian, Arabic, and many more. Jitbit also enables you to import and export tickets and assets from CSV.

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