CRM
Now Reading
Freshchat
0
Review

Freshchat

Overview
Synopsis

Freshchat is a modern messaging software built for teams who want to ace customer conversations, marketing, sales, or support. Freshchat offers features such as message channels, priority inbox, custom views, web messenger and team widget.

Category

Live Chat Software

Features

• Bring all the context from external apps and systems right inside the conversation view to help your team sound smarter.
• Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload.
• Automatically convert incoming conversations into messages on a specific Slack channel.
• With in-app chat, real-time notifications, rich media and native FAQs, support users wherever they are.
• Filter conversations by team members, groups, and message channels, and save the views you access frequently.

License

Proprietary

Price

• Sprout - Free
• Blossom - $ 15 per active team member
• Garden - $ 24 per active team member
• Estate - $ 39 per active team member

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

Freshchat

What is best?

• Bring all the context from external apps and systems right inside the conversation view to help your team sound smarter.
• Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload.

What are the benefits?

• A continuous, familiar messaging experience
• Engage when it matters the most and automate your lead capture.
• Auto-assign the right conversation to the right team member
• Help visitors find solutions from inside the messenger
• Automate tasks. Bring your team members closer to their goals.

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
9.3
9.0
Features & Functionality
9.4
8.3
Advanced Features
9.5
8.6
Integration
9.4
8.5
Performance
9.3
8.6
Customer Support
9.5
8.4
Implementation
8.4
Renew & Recommend
8.0
Bottom Line

Freshchat offers features such as message channels, priority inbox, custom views, web messenger, team widget, people segmentation, triggered messaging, in-app campaigns, CRM autoload, intelliassign, multilingual FAQs, canned response and read receipts.

9.4
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

Freshchat is a modern messaging software built for teams who want to ace customer conversations, marketing, sales, or support. Freshchat offers features such as message channels, priority inbox, custom views, web messenger and team widget.

Freshchat lets users engage proactively with visitors who are dropping off or are closer to making a purchase then users can allow the bot to then kick in, qualify leads, and auto-upload them into the users’ CRM. Freshchat also offers an events timeline, user information, and social profiles which lets users know who the users are talking to and what they are up to.

Freshchat also lets users pull additional information from external apps to make contextual conversations. Freshchat enables users to set up campaigns to onboard and educate new users, or retain and re-engage lapsing customers.

Freshchat also enables users to send announcements, get feedback, or share tips and best practices. Freshchat engages with visitors and customers on the website, in-product, mobile app, and social DM’s so that users can bring all the conversations inside one team inbox.

Freshchat assigns conversations to specific team members or groups based on pre-set conditions like chat keywords, language, user properties and time of day. Users can also deflect common queries with an integrated FAQ browse and search experience inside the messenger, and native FAQs on mobile.

Freshchat also gathers feedback with an easy upvote or downvote on FAQ content, and keep the users’ self-service experience top notch. Freshchat also lets users alert and notify both visitors and team members of messages when they are inactive or have navigated to other pages.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

Freshchat Features

  • Conversations
  • Bots and Campaigns
  • Routing
  • Self-service
  • Team productivity
  • Insights
  • Integrations
  • Mobile

Freshchat Pricing

SPROUT To get you started

FREE
  • 10 team members Unlimited contacts

BLOSSOM For all your support needs

$15 /team member/month billed yearly
  • Unlimited contacts

GARDEN For your support+sales needs

$24 /team member/month billed yearly
  • Unlimited contacts

ESTATE Best value for large teams

$39 team member/month billed yearly
  • Unlimited contacts
Filter reviews
User Ratings





User Company size



User role





User industry





Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

What's your reaction?
Love It
0%
Very Good
0%
INTERESTED
0%
COOL
0%
NOT BAD
0%
WHAT !
0%
HATE IT
0%