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Moxie
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Moxie

Overview
Synopsis

Moxie’s proprietary Mobile Chat SDK integrates seamlessly with iOS and Android applications which enables the users to instantly connect with the user’s customers without them having to open a browser.

Category

Live Chat Software

Features

• Optimize the chat experience across devices with simple configuration options for desktops, mobile phones and tablets.
• Simplify the user experience with device recognition and the ability to reconnect to the same agent within a set time period.
• Approach your customer strategically, based on real-time tracking of their shopping-cart value, leads, referrals and page visits.
• Co-browse order forms, knowledge base, websites and shopping carts alongside your customers.
• Communicate with customers in real-time via their native language.

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Moxie

What is best?

• Optimize the chat experience across devices with simple configuration options for desktops, mobile phones and tablets.
• Simplify the user experience with device recognition and the ability to reconnect to the same agent within a set time period.
• Approach your customer strategically, based on real-time tracking of their shopping-cart value, leads, referrals and page visits.

What are the benefits?

• Customers can engage in live support without experiencing any interruption to their browsing experience.
• Customers have the option to share their location, allowing you to provide region-specific support and guidance.
• Customers can share photos, videos or documents during a chat session for better communication.
• Mobile Chat SDK offers a configurable color palette so that you can customize the app according to your brand guidelines.
• Customers are automatically reconnected to their chat session whenever cellular service is interrupted.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.8
Features & Functionality
7.9
8.6
Advanced Features
7.8
9.0
Integration
7.9
9.2
Performance
7.7
8.3
Customer Support
7.8
8.6
Implementation
8.8
Renew & Recommend
8.6
Bottom Line

Moxie’s Live Chat offers features such as smart chat client, device recognition, online tracking, translation service, file sharing, insights, bot support, intelligent routing and screen sharing.

7.8
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

Moxie’s proprietary Mobile Chat SDK integrates seamlessly with iOS and Android applications which enables the users to instantly connect with the user’s customers without them having to open a browser. Moxie’s Live Chat offers features such as smart chat client, device recognition, online tracking and screen sharing. Moxie Live Chat lets the users engage the user’s social media followers in the moment of need.

Moxie integrates seamlessly with Facebook Messenger allowing customers to chat with agents through Messenger across devices. Moxie Live Chat’s translation service lets the users communicate with customers in real-time via their native language. Moxie Live Chat’s file sharing lets the users access file attachments both during and after the chat session. Moxie Live Chat also offers insights which gives forecast sales, calculates ROI and improves operations with custom and historical reporting features.

Moxie Live Chat also provides bot support and intelligent routing which lets the users take advantage of messenger bots with intelligent routing to ensure seamless escalation to a Live Chat agent. Moxie Live Chat also offers a unified agent client user interface where agents can easily recognize Messenger chats and handle them concurrently with Web chats through a unified user interface.

Moxie Live Chat has online tracking which lets the users approach the customer strategically, based on real-time tracking of their shopping-cart value, leads, referrals and page visits. Moxie Live Chat also has screen sharing which lets the users co-browse order forms, knowledge base, websites and shopping carts alongside the user’s customers.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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