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41 Free, Open Source and Top Help Desk Software
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41 Free, Open Source and Top Help Desk Software

41 Free, Open Source and Top Help Desk Software
5 (100%) 33 ratings

41 Free, Open Source and Top Help Desk Software: Help desk is a resource intended to provide the customer or end user with information and support related to products and services with the purpose to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Help desk supports are generally provided through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in house help desks designed to provide assistance to employees. There are many Free Open Source Helpdesk Software available with functionalities and features similar to proprietary solutions.

Free, Open Source and Top Help Desk Software: Trending

Top Twenty: Free, Open Source and Top Help Desk Software
PAT Index™
 
1
Solarwinds Helpdesk
 
2
Mojo Helpdesk
 
3
FreeHelpDesk
 
4
Zoho Desk
 
5
eTicket
 
6
C Desk
 
7
HelpDeskZ
 
8
Spiceworks
 
9
Fresh Desk
 
10
OTRS
 
11
HelpSpot
 
12
Zendesk
 
13
Brimir
 
14
osTicket
 
15
Request Tracker
 
16
GLPI
 
17
MantisBT
 
18
Triage
 
19
LiveAgent
 
20
Salesforce Service Cloud

 

Top Free Help Desk Software : Zoho Desk, Mojo Helpdesk, Solarwinds Helpdesk, Fresh Desk, Spiceworks, C Desk, HelpDeskZ, HelpSpot are some of the top free help desk software.

Top Help Desk Software Open Source : OTRS, MantisBT, Request Tracker, osTicket, Bugzilla, Brimir, PHD Help Desk, Liberum, GLPI, SimpleDesk, Sinergia, FreeHelpDesk, Adefhelpdesk, eTicket, Triage are some of the top help desk software open source.

Top Help Desk Software : Zendesk, LiveAgent, Desk.com, Freshdesk, NABD System, Vision Helpdesk, HappyFox, TeamSupport, Salesforce Service Cloud, Intercom, Hiver, Help Scout, Kayako, AzureDesk, ConnectWise Manage, Oracle Service Cloud, Teamwork Desk, Groove, Freshservice, UseResponse, Front, Manage Engine, SysAid, HESK are some of the top help desk software.

Top Free Help Desk Software: Trending

Top Free Help Desk Software
PAT Index™
 
1
Solarwinds Helpdesk
 
2
Mojo Helpdesk
 
3
Zoho Desk
 
4
C Desk
 
5
HelpDeskZ
 
6
Spiceworks
 
7
Fresh Desk
 
8
HelpSpot

Top Free Help Desk Software

Zoho Desk, Mojo Helpdesk, Solarwinds Helpdesk, Fresh Desk, Spiceworks, C Desk, HelpDeskZ, HelpSpot are some of the Top Free Help Desk Software
Top Free Help Desk Software
 
 
 
 
 
 
 
 
Sisense

Sisense empower the most non-technical user with the ability to access data and build interactive dashboards and business intelligence reports. Sisense provides a variety of dashboard widgets to pinpoint the best visualization for your data, such as: geographical maps, gauges to measure KPIs, line charts to determine trends, scatter plots to see correlations, and pie charts for clear comparisons.Sisense enables to customize dashboard layout with drag-and-drop features to place each widget exactly where you want for optimal representation.

Sisense Demo

Easily join, analyze and visualize using SiSense

 

1

Zoho Desk

Zoho desk is a help desk software that allows companies to focus on their customers and have the support team and customers connected and interacting at all times. Support agents are allowed to organize their work based on tickets that need more attention, but also to contextualize the history of the customers and previous interactions, to create responses attaching relevant documentation, to ask for approval and to collaborate on tickets with others, all from the same single point of entry. Managers of support teams will be able to view all information relevant to the decision making process, to monitor information…

Zoho Desk

2

Mojo Helpdesk

Mojo HelpDesk is an easy to use helpdesk software to track and maintain all of the companies’ requests and complaints tickets. It has the option of centralizing all tasks related to ticket management, such as creating, reviewing, and tracking tickets. It also has the possibility of creating automatic rules for example for auto assigning, escalating, alerting agents, etc. It is possible to customize fields to access needed information easily. It has integration with emails to create tickets, review updates, and respond to tickets. It has a variety of built-in reports that can be used to track performance and to measure…

Mojo Helpdesk

3

Solarwinds Helpdesk

Solarwinds Helpdesk is a helpdesk management web interface that centralizes the complete ticket lifecycle and unifies ticketing, asset, knowledge, and change management. Its features include service request creation and self-service portal for customer access, automation of ticket routing and assignment, integration with active directory. It also includes ticket management features to automate and simplify ticket management tasks, and incident and problem management capabilities. It is possible to track SLA and to view Help Desk performance reports. It allows for a creation of a knowledge database and for an inventory of assets to be kept, and tied to tickets. It is…

Solarwinds Helpdesk

4

Fresh Desk

Freshdesk is a support teams software that allows companies to work on solutions faster. Agents will have the possibility of knowing who else is working on their tickets, use internal notes, reply with predefined templates, view tickets due date and status information at once, have context on the ticket and customer history at hand, and update properties of their tickets. Tickets are automatically created from emails sent to the support team inbox. Ticket priorities, SLAs, and business hours can be set in order to ensure proper response times for customer tickets. There are free Apps to download for iPhone and…

Fresh Desk

5

Spiceworks

Spiceworks is a free helpdesk software application specifically designed for IT teams. It provides for a help desk application that is easy to setup, and has additional custom fields for specific companies’ needs. It is made specifically for IT support, allowing analysts to track tickets and manage them from their mobile devices. It is possible to view tickets, assign them, respond to the customers, and to close tickets from the app. Furthermore, it includes a knowledge database that is fed with shared tips and learned lessons from millions of IT community members. The main features of this application are the…

Spiceworks

6

C Desk

C Desk is a service request management comprehensive tool that can handle all departments within all locations of an organization. It has several modules, such as Customer Care, Vendor Service Portal, Asset Management, Project and Tasks Management, amongst others. It is a free desktop software that includes the possibility of logging complaints, service requests, and querys. Users can log tickets to any other department within the company. The tool is meant to be used for the whole company and not only as an IT helpdesk. It even allows for a ticket to be worked by multi-departments. Security is held with…

C Desk

7

HelpDeskZ

HelpDeskZ is a PHP based system software to handle companies’ web sites support tickets. It allows for customers to log concerns, complaints, querys and requests; it includes a knowledge database to decrease the number of tickets; and it is free. Its main features include the possibility of grouping agents in groups and assigning tickets accordingly; the option to create personalized fields; the capability of performing bluck actions to do several steps with one click; the possibility of creating a knowledge database for customers to review and thus reduce the number of tickets being logged; a section to inform customer of…

HelpDeskZ

8

HelpSpot

HelpSpot is a ticket management system that provides every needed feature without surplus unnecessary things you don’t need. It is possible for customers to create tickets through the portal, or to have tickets created through emails, it is possible to include it a sidebar on the company’s site, and have other options programmed easily with its powerful APIs. It allows for all of the company’s support needs to be organized from one location. It allows for common ticket management features, such as: creating custom views, detection of multiple agents working on the same ticket, performing controls with permission assignment to…

HelpSpot

Top Help Desk Software Open Source: Trending

Top Free Help Desk Software
PAT Index™
 
1
FreeHelpDesk
 
2
eTicket
 
3
OTRS
 
4
Brimir
 
5
osTicket
 
6
Request Tracker
 
7
GLPI
 
8
MantisBT
 
9
Triage
 
10
SimpleDesk
 
11
PHD Help Desk
 
12
Liberum
 
13
Sinergia
 
14
Bugzilla
 
15
Adefhelpdesk

Top Help Desk Software Open Source

OTRS, MantisBT, Request Tracker, osTicket, Bugzilla, Brimir, PHD Help Desk, Liberum, GLPI, SimpleDesk, Sinergia, FreeHelpDesk, Adefhelpdesk, eTicket, Triage are the Top Help Desk Softwre Open Source.
Top Free Help Desk Software Open Source
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

1

OTRS

OTRS is a ticket request system supporting help desk and IT service management worldwide. Tickets are created and appear in a queue system (Team-Postboxes), and can be moderated through a customer portal, via email or by phone and fax. The software is usable on smartphones and tablets with customized themes to suit the user. The SMS notification system alerts service employees on call to solve problems promptly, customers can receive delivery dates, order statuses, passwords or travel details directly on their mobile phone. The software is usable on smartphones and tablets with customized themes to suit the user. There are…

OTRS

2

MantisBT

MantisBT is a web-based bugtracking system that provides a platform where teams can collaborate and manage projects effectively. The platform can be used to track bugs and manage defects in software. The program is easy to install and implemented in PHP working with Windows, Linux, Mac, Solaris, and AS400/i5. Users can communicate with team members, resolve issues, manage projects and record feedback and comments with email notifications. Reports can be created and presented in written or graph form with the built-in reporting system. MantisBT is flexible for users giving the option to customize issue fields, notifications and workflow practices. The…

MantisBT

3

Request Tracker

Request Tracker is a ticket-tracking system created to manage customer requests, coordinate project tasks, and maintain workflows. Some of the features include email integration, configurable automation, and detailed permissions and roles with custom ticket lifecycles. Users can manage ticket replies with the email integration functionality, customized templates for auto-replies in HTML format are also available. RT’s Lifecycles feature offers custom workflows with ticket statuses, actions, and transitions, with the ability to action automated events when updates are made on a ticket. The platform is flexible in that users can track various types of data to be recorded. The system has…

Request Tracker

4

osTicket

osTicket is a completely free open source support ticket system which routes inquiries created through emails, web-forms and phone calls into simple web-based customer support platform. OsTicket comes with many features which again are completely free. OsTicket provides custom fields where data collected from users is customized when submitting and straighten up the issue. Custom lists and forms can be added to tickets to enable clients in making choice and can also be customized to suit the business needs. osTicket supports HTML email and allows for rich text mark-up in staff replies and notes. Filtering and sorting is enabled to…

osTicket

5

Bugzilla

Bugzilla is a defect-tracking software solution designed to keep track of bugs and defects for individual or groups of developers. The tool can track bugs and code changes, communicate with teammates, submit and review patches and manage quality assurance. Users can perform basic or advanced time-based bug searches with added filtering with the ability to create several investigations. The defect tracker sends alerts via email in relation to bug modifications and project statuses, users have the option to regulate the amount of communication they receive. Scheduled reports are delivered by email with specified results with limitations on who has access…

Bugzilla

6

Brimir

BRIMIR is a helpdesk solution designed to manage workflow with a number of features covering customer support using incoming email, reply via email, and customizable user signatures. The system maintains visibility and central control in handling assigned tickets to team members using email notification so that users can login and reply, resolve problems swiftly and be focused on immediate tasks. Agents can change the status, priority and labels of tickets and have tickets assigned to them. The software enables users to create rules to assign tickets automatically, streamlining workflow to reduce task levels for teams. Users are able to add…

Brimir

7

PHD Help Desk

PHD Help desk is a software used in registry and is meant to be used as a help desk to follow up incidents in a company or organization. This has been used world wide and users helped in coming up with its functionalities to make achieve its objective. With a combination of PHD, MySQL and Javascript, the PHP Help desk can be installed in any server including the latest version. The latest version of PHD Help Desk is 2.12. The software works ina number of ways. Incidents are registered and classified into levels such as type, sub-type, the state of…

PHD Help Desk

8

Liberum

Liberum is a Help Desk software with the ability to gives solutions to small and medium IT service providers. It is very easy and simple to use and it is efficient in managing and tracking technical problems. Liberum is also easily accessed through GPL licence. Liberum has key features. Liberum avails an active directory authentication. The system runs on IIS with a full web-based interface. It has the ability to configure email notifications. It sends short messages to the most critical tickets. Liberum gives reports on usage when required. Customizations can be done to suit the clients need and structure…

Liberum

9

GLPI

GLPI is an application software that acts as Information resource manager to help administrators in their work. It builds a database of inventory in your company and assists administrators in job tracking and mail notification. Its main key features are its ability to maintain the specifics of each inventory in all technical resources and their features. The application also manages the users functions and requests as well as maintain actions and bound procedures. GLPI has many other features. It has the ability to manage multi-parks and multi-structures. GLPI manages the many users of the application. It can work with multiple…

GLPI

10

SimpleDesk

Simple desk is a software that offers help desk solutions through a ticket based interface. Simple Desk can be traced back from 2009, with a mission to become a leader in internet software that enables solid support services to enhance end user satisfaction. Key features of Simple Desk include; Ticket management, which is one of the major functions of Simple Desk. It lists and views available tickets. New tickets can be posted, edited and replied to. With Simple Desk you can create new fields to track additional data. Custom fields contain texts, numeric data,and these fields can be attached to…

SimpleDesk

11

Sinergia

Sinergia is a software for IT software developers which provides a net based solution solving the problem of workflow and Windows Communication Foundation, bringing new development in the IT field. Sinergia delivers a customizable platform to bring forth fast development of software solutions. Sinergia integrates with an entreprise's software ecosystem which take advantage of the benefits of the latest version of Microsoft Net. Sinergia's main functionalities include Help Desk and Ticket Management Solution, Claim management and order tracking. In Help Desk, the user fills a web form to report a technical incidence. Sinergia can be customized according to the enterprises'…

Sinergia

12

FreeHelpDesk

Free Help Desk Software is a system used to track and respond to help desk calls in a fast and more efficient way. The system is suitable for any organization whether large,medium or small. Many advantages come along with using Free Help Desk Software. Customer service is improved and response time is also improved and made faster.The technological cost involved is also low. Free Help Desk software functions in such a manner as to enabling IT staff to handle help desk calls in a structured manner which is countable every time a call is answered. All calls answered are entered…

FreeHelpDesk

13

Adefhelpdesk

AdefHelpDesk is a software used to give solutions to technical problems and it comes in two versions; Standard ASP.NET application and DotNetNuke Module. AdefHelpDesk incorporates a portal which has many users. Many tickets can also be asssigned to the many number of users. AdefHelpDesk has the ability to create groups and fit users into specific groups that match their roles. AdefHelpdesk provides for full coding. AdefHelpDesk is multi-lingual supporting the use of several languages and this widens the level of support as many users can benefit from the software. Both the users with accounts and those without accounts have the…

Adefhelpdesk

14

eTicket

eTicket is a HelpDesk Solution that uses a PHP-based electronic support by receiving tickets through emails or /and webforms. eTicket comes with many features which are easy and ideal to use and are compatible with any website. The major features of eTicket include the ability to support aliases and or piping with perl gateway. It also supports POP3 login. It uses three types of databases; Perl gateway, PHP backened and MySQL database. It receives unlimited number of emails and therefore can handles alot of requests at a time. Panels are well customized for users and administrators to suit their role…

eTicket

15

Triage

Triage is a web-based application offering helpdesk solutions which is written in Java and it provides an interface for handling tickets with notes and solutions . It uses Hybernate and ZK libraries. Triage allows for full-text search indexing. It is also possible to do plug-ins generating tickets from external sources. These external sources include asterisk, OpenNMS, Nagios, IMAP, POP3 among others. As long as a platform is supported by Java application, Triage will perform and function well. Development of Triage is done on Linux. Some of the key features of Triage include; an overview of the goals and objectives of…

Triage

Top Help Desk Software: Trending

Top Help Desk Software
PAT Index™
 
1
Zendesk
 
2
LiveAgent
 
3
Salesforce Service Cloud
 
4
Vision Helpdesk
 
5
NABD System
 
6
Manage Engine
 
7
AzureDesk
 
8
Teamwork Desk
 
9
HESK
 
10
HappyFox
 
11
Front
 
12
TeamSupport
 
13
ConnectWise Manage
 
14
Freshservice
 
15
Kayako
 
16
SysAid
 
17
Help Scout
 
18
Desk.com
 
19
Groove
 
20
Freshdesk
 
21
Hiver
 
22
Intercom
 
23
UseResponse
 
24
Oracle Service Cloud

Top Help Desk Software

Zendesk, LiveAgent, Desk.com, Freshdesk, NABD System, Vision Helpdesk, HappyFox, TeamSupport, Salesforce Service Cloud, Intercom, Hiver, Help Scout, Kayako, AzureDesk, ConnectWise Manage, Oracle Service Cloud, Teamwork Desk, Groove, Freshservice, UseResponse, Front, Manage Engine, SysAid, HESK are the Top Help Desk Software
Top Help Desk Software
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

1

Zendesk

Zendesk is a cloud-based customer service software solution which is fast, easy to use and accessible anywhere from any device for companies and industries of all sizes and support teams and their customers worldwide. Zendesk has features such as flexible ticket management with automated workflow, multi-channel support: email, web, phone, chat, social media, mobile support with native iPhone, iPad, and android apps, robust reporting and advanced analytics, customer facing web interface that you can easily brand , knowledge base portal and community forums included, over 100 out-of-the-box integrations with 3rd party apps, open API enabling seamless integration into your business,…

Zendesk

2

LiveAgent

LiveAgent help desk is multi-channel customer support software with features that support a personalized customer service. Live Agent’s Universal inbox lets you and your team to view and respond to support tickets, and give a status update on a customer’s issue or request. Every ticket contains the complete stream of chat messages, emails, phone calls or messages from other communication channels about the same incident or issue reported by a customer. LiveAgent ticket management system is completely automated and can filter tickets according to preset categories helping you assign tasks to the right support representatives at the right time. You…

LiveAgent

3

Desk.com

Desk.com Helpdesk offers a 360-degree view of your customers, easy integrations, and part-time agents. Desk.com Helpdesk is designed to manage

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4 Reviews
  • October 10, 2016 at 3:29 am

    ADDITIONAL INFORMATION
    TRY C-DESK.. Good service desk / helpdesk application with lots of other features for whole organisation.
    Service request management Not only for IT but for all departments. So service category can be assigned to anyone and he starts receiving requests raised by others for that category..
    Asset management . It covers life cycle of all assets not only IT and networked assets..
    Knowledge base.
    Photo gallery.
    notice board.
    Log book.
    Active directory integration.. so users can login with same username and password.
    Monitored Tasks and project management.
    Surveys and Polls.
    Customer care module so that customer service requests are routed to internal users.
    and many other features .. It basically works like a tailor made intranet solution

    You just need to register your organization and you get a free license key with
    http://www.cdesk.in

  • January 11, 2017 at 7:55 am

    ADDITIONAL INFORMATION
    Nice roundup. Have you tried any cloud-based help desk software? Take a look at Apptivo, a complete structured and affordable ticket tracking portal.
    Check this out: http://www.apptivo.com/web-help-desk/

  • July 31, 2017 at 5:21 am

    ADDITIONAL INFORMATION
    Nice list, I’d also add one more helpdesk with free pricing plan – Deskun (https://deskun.com/). You can use channels such as email, live chat, messengers for customer support.

  • Rob Boleno
    December 15, 2017 at 10:32 am

    ADDITIONAL INFORMATION
    Lots of contenders here, but they’re so expensive. I used Zendesk but had to pair it with PagerDuty just to get notifications once I received tickets. Both charge per user per month. Both were buggy.

    I recently came across and now use ngDesk, which has all the features Zendesk’s Support platform in addition to the notifications PagerDuty had. Plus they have free live chat, free IVR, and free active directory. Lots of perks for no cash? Watch out for ngDesk.

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About The Author
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