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Top 12 Free Open Source Helpdesk Software

Top 12 Free Open Source Helpdesk Software

Top 12 Free Open Source Helpdesk Software
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Top 12 Free Open Source Helpdesk Software : Help desk is a resource intended to provide the customer or end user with information and support related to products and services with the purpose to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Help desk supports are generally provided through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in house help desks designed to provide assistance to employees. There are many Free Open Source Helpdesk Software available with functionalities and features similar to proprietary solutions.

RT: Request Tracker, OTRS, Brimir, PHD Help Desk, Liberum Help Desk, Help desk software, triage, GLPI, SimpleDesk, Adefhelpdesk, Sinergia, eTicket are some of the Top Free Open Source Helpdesk Software in no particular order.

Top 12 Free Open Source Helpdesk Software

1.RT: Request Tracker

RT : Request Tracker is a n open source issue tracking system which is used for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling . Request Tracker is Mobile-optimized interface, dashboards and relationship graphs to show the big picture, search for users and see customized summaries of them, PGP support for encrypting, decrypting, signing, and verifying outgoing and incoming email, richtext editing to easily format your correspondence, time tracking and reporting, including support for service level agreements.

 RT: Request Tracker


OTRS is an open source ticket request system, which can assign tickets to incoming queries and track further communications about them. It is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.



Brimir is a free and open source issue tracking system which can be used to handle incoming support email which will be converted to tickets in the system. Tickets can be assigned to help desk agents who can then reply to the tickets, update the priority and change the ticket status. Brimir is web based application and all history regarding a ticket is shown in a simple view, including attachments and replies.


4.PHD Help Desk

PHD Help Desk is an open source helpdesk software for the registry and follow up of incidents in the Help Desk or Service Desk in IT area of company or organization. Features include registry of incidents: classification of such in two levels, type and sub type, state of the incident, description, ticket assign and priority, historical registry, audit, work flow along the different areas of solution.

 PHD Help Desk

5.Liberum Help Desk

Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source license and is free to download and use.

 Liberum Help Desk

6.Help desk software

Freehelpdesk is an open source help desk system to meet the demands of help desk staff and their users. It is a Web based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times. All the basic tools for running a successful help desk are included in this help desk software package.



triage is a web based help desk application written in Java using Hibernate and ZK libraries which provide interfaces for handling tickets with notes and solutions, full-text search indexing, and allowing for plug-ins which can generate tickets from external sources . This will run on any platform that is supported for Java application servers.



GLPI is a web based application developed in PHP, with features include inventory of computers, peripherals, network printers and associated components, management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, assignment of equipment by geographical area to users and groups.



SimpleDesk provides a fully integrated ticket based help desk solution, with the capability to have the forum and have full ticket to topic and back functionality, or run in a standalone mode.



Sinergia is a ASP.NET,Workflow Foundation&Windows Communication Foundation based free help desk solution.


11. Adefhelpdesk

Adefhelpdesk is an open source help desk solution available as a Standard ASP.NET Application and as a DotNetNuke Module . It allows tickets to be created by users with accounts and users without accounts. Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them.



eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features.

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