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SimpleDesk
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SimpleDesk

Overview
Synopsis

SimpleDesk provides a fully integrated ticket based help desk solution, with the capability to have the forum and have full ticket to topic and back functionality, or run in a standalone mode.

Category

Help Desk Software Open Source

Features

•Management of tickets.
•Creation of customs fields.
•Email notification.
•Creation of multiple departments.
•Custom-built permission system

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

SimpleDesk

What is best?

•Management of tickets.
•Creation of customs fields.
•Email notification.
•Creation of multiple departments.
•Custom-built permission system

What are the benefits?

•Urgency Levels
•Assignment of tickets.
•Attachments
•Managing topics
•Shut down forum.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.8
8.0
Features & Functionality
7.7
6.9
Advanced Features
7.9
Integration
7.7
Performance
7.9
Customer Support
7.8
Implementation
Renew & Recommend
Bottom Line

SimpleDesk is a software that provides a fully integrated ticket based helpdesk solution with the ability to move tickets into forums or run in a standalone mode.

7.8
Editor Rating
7.5
Aggregated User Rating
2 ratings
You have rated this

Simple desk is a software that offers help desk solutions through a ticket based interface. Simple Desk can be traced back from 2009, with a mission to become a leader in internet software that enables solid support services to enhance end user satisfaction. Key features of Simple Desk include; Ticket management, which is one of the major functions of Simple Desk. It lists and views available tickets.

New tickets can be posted, edited and replied to. With Simple Desk you can create new fields to track additional data. Custom fields contain texts, numeric data,and these fields can be attached to tickets or replies.

Simple Desk has email notification functionality at an advanced level. For example, an individual can be notified of a reply which may not be automatically sent to them. Users can also choose to opt out from receiving notifications per ticket. SimpleDesk can be configures into departments with users with different roles and levels of access.

This is a control measure. SimpleDesk can also be configured to give permission to users according to their roles and departments. Roles are defined and matched to staff and administrators. A role can be assigned to a user group. SimpleDesk allows urgency levels to be assigned to tickets such as Low, Medium, High,Very High , Severe and Critical.

SimpleDesk also allows users to be assigned with tickets, to enable easier follow up and faster and quicker response. SimpleDesk also allows attachment of support information for more insight into a problem. Such attachments include screenshots. It also allows tickets to be moved to forums as well as the ability to completely shut down the forum.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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