SimpleDesk

Simple desk is a software that offers help desk solutions through a ticket based interface. Simple Desk can be traced back from 2009, with a mission to become a leader in internet software that enables solid support services to enhance end user satisfaction. Key features of Simple Desk include; Ticket management, which is one of the major functions of Simple Desk. It lists and views available tickets.

New tickets can be posted, edited and replied to. With Simple Desk you can create new fields to track additional data. Custom fields contain texts, numeric data,and these fields can be attached to tickets or replies.

Simple Desk has email notification functionality at an advanced level. For example, an individual can be notified of a reply which may not be automatically sent to them. Users can also choose to opt out from receiving notifications per ticket. SimpleDesk can be configures into departments with users with different roles and levels of access.

This is a control measure. SimpleDesk can also be configured to give permission to users according to their roles and departments. Roles are defined and matched to staff and administrators. A role can be assigned to a user group. SimpleDesk allows urgency levels to be assigned to tickets such as Low, Medium, High,Very High , Severe and Critical.

SimpleDesk also allows users to be assigned with tickets, to enable easier follow up and faster and quicker response. SimpleDesk also allows attachment of support information for more insight into a problem. Such attachments include screenshots. It also allows tickets to be moved to forums as well as the ability to completely shut down the forum.