C Desk

C Desk is a service request management comprehensive tool that can handle all departments within all locations of an organization. It has several modules, such as Customer Care, Vendor Service Portal, Asset Management, Project and Tasks Management, amongst others.

It is a free desktop software that includes the possibility of logging complaints, service requests, and querys. Users can log tickets to any other department within the company. The tool is meant to be used for the whole company and not only as an IT helpdesk. It even allows for a ticket to be worked by multi-departments. Security is held with user management and permission assignments capabilities.

Links amongst tickets and departments can be established, and they can be kept secret, if needed. Customers can create requests from the self-service portal. SLA can be tracked, and there are linking options. All organization assets can be tracked within the system with the Asset Management module. Projects and Tasks can be monitored and tracked. It has a gallery of photos, videos and media that can be used to publish company events, to create albums, etc.

It has the possibility of developing surveys or polls within the organization, and also to customers, to enhance their experiences. It allows for all relevant information to be uploaded into a knowledgeable database, it integrates with active directory, it includes email notifications and a Windows taskbar notifier that provides alerts. Interaction with other members is encouraged with a discussion forum and chat capabilities. Also, employees can interchange information with the help of logs.