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C Desk
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C Desk

Overview
Synopsis

C Desk is a service request management comprehensive tool that can handle all departments within all locations of an organization. It has several modules, such as Customer Care, Vendor Service Portal, Asset Management, Project and Tasks Management, amongst others.

Category

Help Desk Software Free

Features

• Complaint Management
• Helpdesk
• Service request Management
• Query Management
• Support Management
• Vendor Service Portal
• Asset Management
• Active Directory Authentication
• Mail Flow System
• Taskbar Notifier
• Discussion Forum
• C-Chat

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

C Desk

What is best?

• Complaint Management
• Helpdesk
• Service request Management
• Query Management
• Support Management
• Vendor Service Portal
• Asset Management
• Active Directory Authentication
• Mail Flow System

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.1
0.0
Features & Functionality
8.0
Advanced Features
8.1
Integration
7.9
Performance
7.9
Training
Customer Support
8.0
Implementation
Renew & Recommend
Bottom Line

C Desk is a tickets management comprehensive free desktop software.

8.0
Editor Rating
0.0
Aggregated User Rating
1 rating
You have rated this

C Desk is a service request management comprehensive tool that can handle all departments within all locations of an organization. It has several modules, such as Customer Care, Vendor Service Portal, Asset Management, Project and Tasks Management, amongst others. It is a free desktop software that includes the possibility of logging complaints, service requests, and querys. Users can log tickets to any other department within the company. The tool is meant to be used for the whole company and not only as an IT helpdesk. It even allows for a ticket to be worked by multi-departments. Security is held with user management and permission assignments capabilities. Links amongst tickets and departments can be established, and they can be kept secret, if needed. Customers can create requests from the self-service portal. SLA can be tracked, and there are linking options. All organization assets can be tracked within the system with the Asset Management module. Projects and Tasks can be monitored and tracked. It has a gallery of photos, videos and media that can be used to publish company events, to create albums, etc.

It has the possibility of developing surveys or polls within the organization, and also to customers, to enhance their experiences. It allows for all relevant information to be uploaded into a knowledgeable database, it integrates with active directory, it includes email notifications and a Windows taskbar notifier that provides alerts. Interaction with other members is encouraged with a discussion forum and chat capabilities. Also, employees can interchange information with the help of logs.

C Desk
Twenty
PAT Index™
 
1
Mojo Helpdesk
 
2
C Desk
 
3
HelpDeskZ
 
4
Spiceworks
 
5
Fresh Desk
 
6
HelpSpot
 
7
Faveo
 
8
Zoho Desk
 
9
Solarwinds Helpdesk
Heat Index
 
 
 
 
 
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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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