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HESK
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Review

HESK

Overview
Synopsis

HESK help desk software receives, organizes, tracks and resolves customer support issues.HESK is a fast, secure, and free user-friendly help desk software.

Category

Help Desk Software

Features

• Knowledge database
• Ticket priorization and categorization
• Staff accounts and restrictions
• Canned responses
• Ticket templates

License

Proprietary

Price

• HESK Website License - $39.95
• HESK Advanced License - $99.95
• HESK Cloud - $19.99 / month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

HESK

What is best?

• Knowledge database
• Ticket priorization and categorization
• Staff accounts and restrictions
• Canned responses
• Ticket templates

What are the benefits?

• Custom data fields
• Custom statuses
• Help Desk
• Asset Management
• Analytics

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.8
8.0
Features & Functionality
7.8
8.1
Advanced Features
8.0
8.1
Integration
8.0
8.7
Performance
7.9
Customer Support
7.9
Implementation
0.0
Renew & Recommend
10
Bottom Line

HESK is a fast, secure, and free user-friendly help desk software.

7.9
Editor Rating
7.2
Aggregated User Rating
2 ratings
You have rated this

HESK is a fast, secure, and free user-friendly help desk software. It is used to organize, to receive and to track and resolve issues logged by customers. It supports the creation of a knowledge database to decrease the number of support requests, by giving access to end customers.

It supports a unique location to handle all ITSM solutions for IT support. It allows for all IT tasks to be managed from a single point of access with a powerful ticket management tool and automation options. Tickets can be prioritized and organized into categories. There are filtering options to search for tickets. It is possible to add notes, to attach files. Security is maintained with staff accounts and access restrictions functionalities.

It is possible to see who is working on each ticket, and to track the time they spend working on the tickets. The following functionalities can be further added to the solution if integrating with SysAid.

Other functionalities related to ticket management include the option of using canned responses to common issues, the use of ticket templates for logging issues, the possibility of adding custom fields and custom statuses for better adaptability to the company’s business needs.

It includes Asset Management functionalities to track hardware, software, and mobile assets. As for Analytics, it is possible to use seeded reports and views, and also to create custom reports.

You can opt for cloud options, to store information on the cloud with different monthly plans, which can be cancelled at any time. This includes free daily backups for all help desk accounts to off-site backup servers.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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