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Sinergia
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Review

Sinergia

Overview
Synopsis

Sinergia is a ASP.NET,Workflow Foundation&Windows Communication Foundation based free help desk solution.

Category

Help Desk Software Open Source

Features

•Knowledge base management.
•Multiple Languages.
•Online documentation.
•Pocket PC client.
•Reports.
•Claim management
•User Management
•Ticket management
•Pre-made template
•Customizable platform.
•Pluggability.

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

Sinergia

What is best?

•Knowledge base management.
•Multiple Languages.
•Online documentation.
•Pocket PC client.
•Reports.
•Claim management
•User Management
•Ticket management
•Pre-made template

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.5
10
Features & Functionality
7.5
Advanced Features
7.6
Integration
7.7
6.8
Performance
7.7
Training
Customer Support
7.6
Implementation
Renew & Recommend
Bottom Line

Sinergia is a software that provides a net based solution to problems of Workflow and Windows Communication Foundation and to bring new developments into the software making faster delivery of solutions.

7.6
Editor Rating
8.4
Aggregated User Rating
1 rating
You have rated this

Sinergia is a software for IT software developers which provides a net based solution solving the problem of workflow and Windows Communication Foundation, bringing new development in the IT field. Sinergia delivers a customizable platform to bring forth fast development of software solutions. Sinergia integrates with an entreprise's software ecosystem which take advantage of the benefits of the latest version of Microsoft Net. Sinergia's main functionalities include Help Desk and Ticket Management Solution, Claim management and order tracking. In Help Desk, the user fills a web form to report a technical incidence. Sinergia can be customized according to the enterprises' structure and business processes for better results. Sinergia is also pluggable, meaning it can be composed into one large software system to leverage the entreprise software assets. Sinergia is easy to operate and maintain. It can also be upgraded for higher standards of performance.Sinergia is currently licensed under Lesser General Public License model. The Help Desk seeks to answer questions such as interface design, development of workflow and sharepoint integration.Other features of Sinergia are asset management, Generation of Frequenty asked questions, Reporting, Acceptance of Multiple languages and pocket PC client. Sinergia has a set-up diagnose tool for testing the required configurations and permission for installations and tips on how to solve common set up issues. Sinergia support definition of roles for administrators who have all privilegess, managers who have privileges to open, edit, update cases and view reports, technicians and users who do not have privileges but opening and editing cases.

Sinergia
Twenty
PAT Index™
 
1
FreeHelpDesk
 
2
eTicket
 
3
OTRS
 
4
osTicket
 
5
Brimir
 
6
Request Tracker
 
7
MantisBT
 
8
GLPI
 
9
Triage
 
10
SimpleDesk
 
11
PHD Help Desk
 
12
Bugzilla
 
13
Liberum
 
14
Sinergia
 
15
Adefhelpdesk
 
16
UVdesk
Heat Index
 
 
 
 
 
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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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