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TeamSupport
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TeamSupport

Overview
Synopsis

TeamSupport lets you setup very simple rules to remind an agent to follow up, or even remind a customer when a ticket is pending their reply. Or maybe you want to make sure a ticket gets routed to the right person or group.

Category

Help Desk Software

Features

• Customer management
• Ticket management
• Products & Inventory
• Collaboration
• App Integration
• Customer Self-service
• Reporting & Analytics
• Visual support tools
• Customizable dashboards

License

Proprietary

Price

• Enterprise Plan – $49/agent/month (billed annually), or $65/agent/month (billed monthly)
• Support Desk – $40/agent/month (billed annually), or $50/agent/month (billed monthly)

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

TeamSupport

What is best ?

• Customer management
• Ticket management
• Products & Inventory
• Collaboration
• App Integration
• Customer Self-service
• Reporting & Analytics

Rating
Our Rating
User Rating
Ease of use
7.7
Features & Functionality
7.5
Advanced Features
7.7
Integration
7.6
Customer Support
7.5
Performance
7.6
Training
Implementation
Renew & Recommend
Bottom Line

TeamSupport helpdesk is customer service software designed specifically for the B2B software industry.

7.6
Our Rating
User Rating
You have rated this

TeamSupport Helpdesk software provides organization, automation, and collaboration, of your tickets and customers, enabling you to provide better customer support. TeamSupport customer management feature allows you to easily track and view customer details and issues, or customer distress index and alerts. Timesupport helpdesk ticketing system gives you visibility into all customer tickets with customizable automations of ticket reminders and routing. TeamSupport also has an integrated product database for easy tracking. It allows you to associate products with customers and track customer issues based on products. TeamSupport allows you to collaborate and interact with you team effortlessly through a shared calendar of task assignments, internal chat, a water cooler internal social tool, or groups for assigning, routing, and collaborating on tickets. TeamSupport offers powerful API to integrate with internal systems, CRM, developer tools, and other business tools. This inspires a comprehensive, seamless workflow across teams. TeamSupport has a customer self-service hub that can be embedded in your website to acts as a knowledge base. It enables real-time interaction with customers through the built-in Live Chat and community forums. TeamSupport has a built-in reporting system that puts business intelligence at your fingertips using detailed metrics of customer interactions and behavior. You can access hundreds of stock reports or create your own unlimited number of reports tailored to your needs. TeamSupport comes with fully customizable dashboards that allow you to customize ticket types, statuses, fields and properties. You can also customize your security and controls with SLA management and SSO capability. TeamSupport contains visual support tools that improve clarity and enrich communication with customers through image and video support. It enables customers to send videos of their exact issue and agents can send videos of exact solutions. All these capabilities ensure faster response times and enables TeamSupport to offer exceptional customer service.

TeamSupport
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Ease of use
Features & Functionality
Advanced Features
Integration
Customer Support
Performance
Training
Implementation
Renew & Recommend

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