TeamSupport

TeamSupport Helpdesk software provides organization, automation, and collaboration, of your tickets and customers, enabling you to provide better customer support. TeamSupport customer management feature allows you to easily track and view customer details and issues, or customer distress index and alerts.

Timesupport helpdesk ticketing system gives you visibility into all customer tickets with customizable automations of ticket reminders and routing. TeamSupport also has an integrated product database for easy tracking. It allows you to associate products with customers and track customer issues based on products. TeamSupport allows you to collaborate and interact with you team effortlessly through a shared calendar of task assignments, internal chat, a water cooler internal social tool, or groups for assigning, routing, and collaborating on tickets.

TeamSupport offers powerful API to integrate with internal systems, CRM, developer tools, and other business tools. This inspires a comprehensive, seamless workflow across teams. TeamSupport has a customer self-service hub that can be embedded in your website to acts as a knowledge base. It enables real-time interaction with customers through the built-in Live Chat and community forums.

TeamSupport has a built-in reporting system that puts business intelligence at your fingertips using detailed metrics of customer interactions and behavior. You can access hundreds of stock reports or create your own unlimited number of reports tailored to your needs. TeamSupport comes with fully customizable dashboards that allow you to customize ticket types, statuses, fields and properties.

You can also customize your security and controls with SLA management and SSO capability. TeamSupport contains visual support tools that improve clarity and enrich communication with customers through image and video support. It enables customers to send videos of their exact issue and agents can send videos of exact solutions. All these capabilities ensure faster response times and enables TeamSupport to offer exceptional customer service.