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Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.
Hosted on Cloud/Premises
• Help Desk – $7/user/month (billed annually) or $10/month (billed monthly)
• Satellite Help Desk – $14/user/month (billed annually) or $20/month (billed monthly)
• Service Desk – $21/user/month (billed annually) or $30/month (billed monthly)
One Time License
• Help Desk – $150/Agent
• Satellite Help Desk – $250/Agent
• Service Desk – $350/Agent
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
• Help Desk Time Tracking
• Multi Language Help Desk
• Customer Support Survey
• Self Service Customer Portal
• Help Desk Reporting
• Apps and Integrations
Aggregated User Rating
Ease of use
Features & Functionality
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Vision Helpdesk is multi-channel customer service ticketing help desk that serve small, medium and enterprise level business.
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Vision help desk ticketing system supports multi-Channel communication letting you convert emails, phone calls, social media chats, and web requests into tickets, and keep them organized in a centralized place where they are categorized and assigned to the right staff agent in your organization.
Vision help desk helps you automate multiple customer service operations including workflows using rule based criteria, and define actions based on events and criteria. It allows you to setup business hours, create multiple SLA and multi-level escalation rules to offer timely response and resolution to your customers. You can also get email notifications and alerts based on events and ticket related criteria.
Macros let you automate multiple ticket operations with one click. Vision help desk allows you to create a shared Inbox to be shared by all staff agents. It also allows you to create internal tickets that other staff members can respond to it and get a certain task accomplished.
Vision help desk features collision detection meaning agents can lock tickets they are working on to avoid multiple replies which may look bad from the customers’ point of view. Live agent time tracking feature lets you track staff time used while solving tickets, add a billing note, and generate a time tracking report per client, department, or duration.
Vision helpdesk features a self-service portal with a responsive design and that lets you create multi-level categorized knowledge base, provide answers to frequently asked questions, and setup public forums. Vision help desk staff management and access control feature provides extremely flexible control system that provides staff access permissions based on staff hierarchy.
Vision help desk offers free direct integration for 3rd party applications enabling users to login with their Facebook, Twitter, Google+, and LinkedIn accounts. Vision Helpdesk native mobile apps allow your staff agents to access or solve tickets on-the-move as they can be accessed from anywhere, and on any device.
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