Adefhelpdesk

AdefHelpDesk is a software used to give solutions to technical problems and it comes in two versions; Standard ASP.NET application and DotNetNuke Module. AdefHelpDesk incorporates a portal which has many users.

Many tickets can also be asssigned to the many number of users. AdefHelpDesk has the ability to create groups and fit users into specific groups that match their roles. AdefHelpdesk provides for full coding.

AdefHelpDesk is multi-lingual supporting the use of several languages and this widens the level of support as many users can benefit from the software. Both the users with accounts and those without accounts have the privilege of creating tickets. administrators can also create tickets.

Tracking of tickets is enabled for users without accounts and also allows individual file attachment. Unlimited tagging can be done with unlimited nesting and only administrators can view the tags. AdefHelpDesk provides a platform for assigning tickets to groups of users according to their level of expertise.

Sorting and filtering is possible by status, priority, user group, date created and description.AdefHelpDesk is customized in such a way to allow searching by ticket or any text field. AdefHelpDesk is easy to use and friendly to users.