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Adefhelpdesk
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Review

Adefhelpdesk

Overview
Synopsis

AdefHelpDesk is a software used to give solutions to technical problems and it comes in two versions; Standard ASP.NET application and DotNetNuke Module.

Category

Help Desk Software Open Source

Features

•Standard ASP.NET
•DotNetNuke Module
•Portal
•User Groups
•Ticket tracking

License

Proprietary

Price

$131K

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Adefhelpdesk

What is best?

•Standard ASP.NET
•DotNetNuke Module
•Portal
•User Groups
•Ticket tracking

What are the benefits?

•Tagging
•Sorting and filtering
•Multi-Lingual
•Codebased

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.5
Features & Functionality
7.4
8.8
Advanced Features
7.6
8.6
Integration
7.4
Performance
7.5
Customer Support
7.6
Implementation
Renew & Recommend
Bottom Line

AdefHelpDesk is a software providing solutions to technical problems through creation of tickets, tracking of tickets and reporting on problems solved.

7.5
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

AdefHelpDesk is a software used to give solutions to technical problems and it comes in two versions; Standard ASP.NET application and DotNetNuke Module. AdefHelpDesk incorporates a portal which has many users.

Many tickets can also be asssigned to the many number of users. AdefHelpDesk has the ability to create groups and fit users into specific groups that match their roles. AdefHelpdesk provides for full coding.

AdefHelpDesk is multi-lingual supporting the use of several languages and this widens the level of support as many users can benefit from the software. Both the users with accounts and those without accounts have the privilege of creating tickets. administrators can also create tickets.

Tracking of tickets is enabled for users without accounts and also allows individual file attachment. Unlimited tagging can be done with unlimited nesting and only administrators can view the tags. AdefHelpDesk provides a platform for assigning tickets to groups of users according to their level of expertise.

Sorting and filtering is possible by status, priority, user group, date created and description.AdefHelpDesk is customized in such a way to allow searching by ticket or any text field. AdefHelpDesk is easy to use and friendly to users.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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