Teamwork Desk

Teamworkdesk is a helpdesk tool with complete essential features for ticket management and online helpdesk. Its Ticket Management interface is simple and easy to use. Ticket assignments are straight forward, notes can be shared privately within the team or made visible to customers, ticket status is updated by users, correspondence and customer information and support history are all visible in one screen.

Teamworkdesk supports agent’s efficiency in resolution through its features that cover: case tagging for reporting, assignment and workflow automation, auto-replies and template responses, keyboard shortcuts, smart, and Mass Actions . Its Ticket Management feature also avoids duplicates and unnecessary work through its spam filter, collision detection, and merge ticket feature.

Its smart inbox also efficiently organizes tickets according to importance, priority, and other presets.Basic features like file attachments, e-mail signature, satisfaction ratings, edit/hide threads, ticket time tracking and customizable outgoing settings are also available in its ticket management feature. Its reporting functions cover all basic performance indicators but also provide options for filters and more comprehensive analysis through advanced filters and comparisons.

Its Help Docs feature allows you to build your own knowledge with a custom domain accessible through both desk and mobile devices. It allows complete customization, allows integrated search with the mailbox, can be used to managed multiple sites and provides data on trends for better management.

Teamworkdesk has an available mobile app for iPhone and Android and comes with an embeddable contact form that connects customers to your support team and knowledge base easily.Data is secured through regular daily back-ups, 256bit encryption, security passwords and defined access levels.