Mojo Helpdesk

Mojo HelpDesk is an easy to use helpdesk software to track and maintain all of the companies’ requests and complaints tickets. It has the option of centralizing all tasks related to ticket management, such as creating, reviewing, and tracking tickets. It also has the possibility of creating automatic rules for example for auto assigning, escalating, alerting agents, etc. It is possible to customize fields to access needed information easily. It has integration with emails to create tickets, review updates, and respond to tickets.

It has a variety of built-in reports that can be used to track performance and to measure customer satisfaction. The Help Center has the options of creating a repository of FAQs, and sharing technical documentation, tutorials, etc; it has a welcome portal for news; it is possible to personalize the page with the companies’ website domain; and it supports multi-language.

As for ticket management, it has the possibility of creating custom ticket entry forms, it integrates with email, it allows for the creation of custom views, and it provides with a storage management section. As for reporting, it provides with dashboards, the possibility of setting up SLA targets, aging summary reports, and time tracking capabilities. It has mobile applications available for iOS and Android devices, so that the agents and customers can have the helpdesk reachable at all times.

It also deals with security with SSL encryption and SSL certificates. Productivity us enhanced with the option of creating canned responses, automating workflows and processes, migrating data from other systems, and customizing email templates. It integrates with Google apps, and other applications by means of its Rest API and Zapier. It is possible to maintain user profiles, user groups and assign group access rights, and also to conduct satisfaction ratings on each ticket.