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osTicket
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osTicket

Overview
Synopsis

osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.

Category

Help Desk Software Open Source

Features

•Custom fields
•HTML email
•Filtering and sorting
•Configuration of topic
•Ticket locking
•Auto-response
•Transfer and assignments
• Customization of field
•Customer portal
• Professional Installation.

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

osTicket

What is best?

•Custom fields
•HTML email
•Filtering and sorting
•Configuration of topic
•Ticket locking
•Auto-response
•Transfer and assignments
• Customization of field

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
4.4
Features & Functionality
7.8
Advanced Features
7.9
Integration
7.7
Performance
7.9
Training
Customer Support
7.8
Implementation
Renew & Recommend
Bottom Line

osTicket is an open source ticket system which routes enquiries made through web forms, emails and phone calls into a simple and easy web-based customer support platform.

7.8
Editor Rating
4.4
Aggregated User Rating
2 ratings
You have rated this

osTicket is a completely free open source support ticket system which routes inquiries created through emails, web-forms and phone calls into simple web-based customer support platform. OsTicket comes with many features which again are completely free. OsTicket provides custom fields where data collected from users is customized when submitting and straighten up the issue. Custom lists and forms can be added to tickets to enable clients in making choice and can also be customized to suit the business needs. osTicket supports HTML email and allows for rich text mark-up in staff replies and notes. Filtering and sorting is enabled to help channel tickets to the right departments and action triggers. Configurable help topics for web tickets are available with osTicket. A form can be designed for a specific help topic to gather more information on a specific request. osTicket enables ticket locking to avoid collisions and dual responses. When a ticket is locked, other staff cannot respond until it expires. Transfer and assignments between departments is possible to ensure tickets are handled by the right staff. This can also be tracked to where the ticket has been routed for processing.

osTicket has an auto-responder where a configurable reply is sent out when a new ticket is sent or when a message is received. This can be customized into departments and help topics.A customer portal is available which gives an online platform for requests and responses. osTicket supports dashboard reports which gives a glance view of activities and peformance at your helpdesk. osTicket provides professional installation along implementation support, walk through, training, migration and integration.

osTicket
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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
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