UVdesk is an enterprise helpdesk ticket system available as a SaaS and Free Open source solution which is specially built for an e-commerce business that helps to save time by streamlining workflow and automate agent task to deliver hassle-free customer support.
Helpdesk Software open source
•Free Open Source software
•Instant support using advanced feature
•Secured, flexible and fast
•Flexible for modification
•Easier to reach general queries with Self-service portal(Knowledgebase)
•customers have their separate panel
•Reduce agent workload by an automated powerful workflow.
•Make personal and friendly relation with the customer by using personalized email template.
•Unlimited integration with support emails
•Anyone can utilize the source code of enterprise level open source helpdesk.
•Offers full-fledged third-party module support
Small(<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)
•Easier installation and simple configuration
•Deliver flawless customer support from one place
•Built on fastest PHP Framework - Symfony
•Highly customizable and flexible to be fit for any trade
•Flexible to modify
•Support for latest LAMP/LEMP stack
UVdesk Open source is a helpdesk ticketing system built on very first most popular and famous PHP Framework among all the developer that known as Symfony.
UVdesk Open Source is an endeavor to bring the best suited dynamic helpdesk solution for all the businesses no matter the industry you're dealing with.
UVdesk allows building your own custom helpdesk software which converts all email query as a ticket at one place and helps to assign towards dedicated agents by utilizing its powerful tools and tactics which make a process quite simple and resolve query faster.
In addition, Free helpdesk ticketing solution to overcome merchant's workload as it offers live reporting, automated rules, knowledge base, mailbox, email piping, analytics, unlimited support agents and all additional standard functionalities to deliver high-grade customer support experience.
Now anyone can inspect the source code and modify that to build a module or to utilize it for their own purpose of managing support process by setting up custom helpdesk system.
- Ticket Administration
- Task Management
- Email Management
- Multi Channel Support
- Customize Your Theme
- Form Builder App
- Ticket Formation
- ECommerce Multi-Channel Integration
- Social Media Apps
- Examine Agent’s Performance