CRM
Now Reading
Front
0
Review

Front

Overview
Synopsis

Front is an inbox for teams that allows for great external communication based on seamless internal collaboration.

Category

Help Desk Software

Features

• Centralized Communication Channels
• Collaboration
• Powerful Automations
• Analytics and Integrations

License

Proprietary

Price

• Basic - $15
• Premium - $29
• Enterprise - $49

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

Front

What is best?

• Centralized Communication Channels
• Collaboration
• Powerful Automations
• Analytics and Integrations

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
Features & Functionality
7.7
Advanced Features
7.6
8.4
Integration
7.8
8.7
Performance
7.8
Customer Support
7.7
Implementation
Renew & Recommend
Bottom Line

Front is a customer support software that unifies contacts and correspondence into one platform while also providing collaborative tools for the support team.

7.7
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Front is a simple support that centralizes customer correspondence and information into one platform. It features a multi-channel inbox that can send and receive communication from e-mail, social media and sms. Internal and customer-visible communication can be managed through the same system with options on visibility.Since it consolidates information and allows internal communications between the support team members no other communication channel is required for team communication. But to prevent collision of communication in a single customer correspondence the software comes with collision detection to better manage real time communication with a customer during collaborative resolution.Front allows a more efficient handling of cases through rule triggered actions and workflows that automatically send replies or complete actions based on tags and keywords. It also sends reminders and provides template responses for quicker response times.

It has available reporting and analytics on performance and volume details to help the team manage performance and strategize on workload. Front can be integrated other aps like Salesforce, and JIRA to automatically update information. It also features an open API for other integrations and data access. It can also be synched with Gmail and Office365.Front’s data security is controlled through customized access levels and permissions, SAML Single-Sign-on and a two-factor authentication process.

Filter reviews
User Ratings





User Company size



User role





User industry





Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

What's your reaction?
Love It
0%
Very Good
0%
INTERESTED
0%
COOL
0%
NOT BAD
0%
WHAT !
0%
HATE IT
0%