Zendesk

Zendesk is a cloud-based customer service software solution which is fast, easy to use and accessible anywhere from any device for companies and industries of all sizes and support teams and their customers worldwide.

Zendesk has features such as flexible ticket management with automated workflow, multi-channel support: email, web, phone, chat, social media, mobile support with native iPhone, iPad, and android apps, robust reporting and advanced analytics, customer facing web interface that you can easily brand , knowledge base portal and community forums included, over 100 out-of-the-box integrations with 3rd party apps, open API enabling seamless integration into your business, multi-brand support with linked accounts, unlimited, free "light agents" (enterprise plan only), group rules and macros, screen casting, public and private forums, full CSS rebranding, multi locale (timezone and languages), export ticket views to CSV, SSO with Twitter, Facebook, Google and SAML, REST API, pre-built: Salesforce, Sugar CRM and real time updates.

Zendesk also includes a Triggers feature which is a smart system that users can deploy to streamline processes and automate common tasks and works in a set of directions that are activated when a particular event happens where a set of triggers can be placed in a particular order and multiple actions can then be executed as a result.

Zendesk also offers an enabled self-service support which users can use to set up 24/7 online service portals, robust knowledge bases, online communities, and intuitive FAQ searches instead of assigning agents to allow user’s customers to look for a solution themselves.

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most better customer service and more meaningful conversations.Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions.

With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes. Measure your customers' satisfaction and your support team’s performance. You can even measure your entire organization’s performance against others in your industry with the Zendesk Benchmark.