Manage Engine ServiceDesk Plus is an IT help desk software that provides visibility and central control to manage IT issues. Its main features include the possibility of creating workflows based on best ITSM practices, of integrating with IT management apps, of automating. It has extensive reporting capabilities, and it is possible to customize it with coding options. It is available to be deployed on the cloud or on the company’s premises. The software is ITIL ready with its incident management, service catalog (you can list your services to customers), problem management, change management (approval and process workflows), CMDB (track and manage [...]

HESK is a fast, secure, and free user-friendly help desk software. It is used to organize, to receive and to track and resolve issues logged by customers. It supports the creation of a knowledge database to decrease the number of support requests, by giving access to end customers. It supports a unique location to handle all ITSM solutions for IT support. It allows for all IT tasks to be managed from a single point of access with a powerful ticket management tool and automation options. Tickets can be prioritized and organized into categories. There are filtering options to search for tickets. It is possible to add notes, to attach files. Security is [...]

SysAid is a simple and yet powerful help desk ITSM (IT Service Management), HelpDesk and Service Desk solution. Its main features include a Help Desk, IT Asset Management, and tools for analyzing IT performance. As for Help Desk Software, it includes the following features: ticket management processes handling with automation possibilities; self-service portal to submit tickets, chat with agents, and consult the knowledge database; possibility of creating a knowledge database with how-tos; option for users to reset passwords; remote control capabilities for agents to access devices and resolve issues from everywhere. As for IT Asset Management, it is [...]

Kayako is an SaaS helpdesk software that provides multiple features supporting customers through multiple channels including e-mail, chat, facebook and twitter.Its interface is clean and simple, almost resembling social media channels. All information per customer is unified in one record and one window, including service history and activities apart from basic profile information allowing easier support and efficiency instead of toggling between multiple tools. Important information is easily viewed at a glance and conversations from multiple channels are consolidated into one channel which allows for a more consistent and organized response.Consolidated [...]

Front is a simple support that centralizes customer correspondence and information into one platform. It features a multi-channel inbox that can send and receive communication from e-mail, social media and sms. Internal and customer-visible communication can be managed through the same system with options on visibility.Since it consolidates information and allows internal communications between the support team members no other communication channel is required for team communication. But to prevent collision of communication in a single customer correspondence the software comes with collision detection to better manage real time communication with a [...]