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Kayako
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Kayako

Overview
Synopsis

Kayako is an SaaS helpdesk software that provides multiple features supporting customers through multiple channels including e-mail, chat, facebook and twitter.

Category

Help Desk Software

Features

• Multiple communication channels: e-mail, messaging, facebook, twitter, Help Center
• 24/7 HelpCenter
• Collaboration
• Customer Service Autopilot
• Reporting
• Integration

License

Proprietary

Price

• Free – up to 3 agents
• Inbox - $9
• Team - $15
• Growth -$29
• Scale- $59

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Kayako

What is best?

• Multiple communication channels: e-mail, messaging, facebook, twitter, Help Center
• 24/7 HelpCenter
• Collaboration
• Customer Service Autopilot
• Reporting

What are the benefits?

• Route conversations to the right agent, and bring the whole company on board with free collaborators
• See real-time customer activity
• Help customers quickly, in real-time
• Bring all your channels together
• Equip your team with customer service best practices

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.5
8.5
Features & Functionality
8.3
8.0
Advanced Features
8.4
8.4
Integration
8.4
8.4
Performance
8.5
8.7
Customer Support
8.3
9.2
Implementation
9.0
Renew & Recommend
8.6
Bottom Line

Kayako is a multi-featured customer support platform with a simple interface that can cover multiple communication channels include facebook and twitter.

8.4
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Kayako is an SaaS helpdesk software that provides multiple features supporting customers through multiple channels including e-mail, chat, facebook and twitter.Its interface is clean and simple, almost resembling social media channels.

All information per customer is unified in one record and one window, including service history and activities apart from basic profile information allowing easier support and efficiency instead of toggling between multiple tools.

Important information is easily viewed at a glance and conversations from multiple channels are consolidated into one channel which allows for a more consistent and organized response.

Consolidated communication from different channels allow agents to provide a more personalized response, easier information tracking, and provide opportunity for marketing due to the ability to reach customers through social media.Kayako also has the ability to observe and identify related social media posts proactively allowing users to take action as necessary.

It has knowledge base feature that allows users to build a knowledge base both for customer facing support center and internal use. Users are also able to collaborate on resolution. They can tag other agents to provide insight/solution to a specific issue/concern.Multiple and complex workflows can be customized into Kayako’s system to automate specific processes or ensure controlled accesses. Kayako can be integrated with other business tools through Zapier.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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