Vtiger Helpdesk

Vtiger Helpdesk enables building enduring customer relationships through a stronger customer support organization. Vtiger Helpdesk benefits the customer support operations by allowing them to resolve issues in ways your customers prefer, setting up the agents for success, and make it easy to support managers.

With Vtiger Helpdesk, the customer support team can adapt to a customer-focused process starting from self-care and preferred engagement channels to meaningful response or resolution targets and customer's voice. Vtiger Helpdesk enables offloading the agents from heavy tasks such as data entry to let them handle equitable loads with realistic targets.

Vtiger Helpdesk also allows the support managers to address essential issues that need attention and prevent escalations proactively. The self-care feature offers an excellent platform to raise new issues, close resolved cases, add comments to cases, see the status of outstanding issues, and find answers to common questions quickly.

In case of flow, Vtiger Helpdesk gives an excellent starting point to allow full flexibility in defining a flow from how issues are reported to how they are routed assigned and handled.

Vtiger Helpdesk also offers the flexibility needed to create cases automatically from Web forms, customer portals, and email. The case routing and assignment feature allow users to leverage the flexibility of agent groups and automated outing and assignments to agents who can offer the best solutions most efficiently.

Vtiger Helpdesk also gives the flexibility needed to assign cases using round robin or least loaded algorithms. Through this, businesses have an excellent platform to choose which agents to exempt from automated assignments.