Gorgias

Gorgias is an ecommerce helpdesk that turns customer service into a profit center. Gorgias gives a holistic view of all the customers; therefore, making it easy to provide customers with fast and personalized help. With Gorgias, organizations can centralize all support tickets in one place, get the full customer picture, and automate repetitive tasks.

Gorgias makes it easy to respond to customers asking about your products on your posts and ads. With the power of unlocking sales from support via social media, text, and live chat, tracking all sales generated by support agents becomes easy. Features offered by Gorgias include live chat, ticketing system, social media posts and ads, macros, intent and sentiment detection, and auto responder.

The ticketing system feature allows centralizing all the customer communication in one place. Moreover, connecting social media accounts, phone numbers, and support email addresses ensures nothing leaves the helpdesk. Gorgias allows integrating Instagram Facebook, and Messenger accounts to help you respond to comments from ads and posts in one place. The macros feature enables you to create template answers to help in responding faster to the most repetitive and common questions.

The auto responder feature enables you to create rules to handle common questions from customers. The intent and sentiment detection feature uses machine learning to detect customer intents like refund, shipping, and exchange. The feature also enables setting up automatic replies or route the tickets with tags. The multi-store connection enables you to connect your Shopify and Magneto stores to Gorgias. With this, you can centralize all tickets from all your stores in one place; hence, saves time.