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ClickSoftware

Overview
Synopsis

Click Field Service Edge (CFSE) is an innovative, market-leading field service management solution, offered in a modular fashion to meet the needs of a wide range of organizations. CFSE is available in three editions, Starter, Professional, and Ultimate, reflecting different base levels of capability.

Category

Customer Experience Management Software

Features

• Resource capacity planning
• Shift planning & management
• Job forecasting
• Mobile functionality
• Scheduling and dispatch
• Work force mobility
• Service analytics
• Customer experience
• Contractor management

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

ClickSoftware

What is best?

• Resource capacity planning
• Shift planning & management
• Job forecasting
• Mobile functionality
• Scheduling and dispatch
• Work force mobility
• Service analytics
• Customer experience

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.5
Features & Functionality
7.5
5.0
Advanced Features
7.4
5.0
Integration
7.6
6.3
Performance
7.4
8.9
Training
0.0
Customer Support
7.6
Implementation
0.7
Renew & Recommend
0.0
Bottom Line

ClickSoftware is a popular solution that helps enterprise-level field service management companies in decision making, improving execution, and maximizing the potential of the workforce by using artificial intelligence and mathematical optimization.

7.5
Editor Rating
3.7
Aggregated User Rating
2 ratings
You have rated this

ClickSoftware is a popular solution for enterprise-level field service management companies. It works with field service businesses of all sizes and across verticals to help drive incremental and complete transformation in serving customers. ClickSoftware helps users in decision making, improving execution, and maximizing the potential of the workforce with the help of artificial intelligence and mathematical optimization. It’s a solution for enterprise-level field service management companies in nearly any industry. ClickSoftware covers businesses of all sizes and types. Regardless of the size or scale of your business, ClickSoftware enables its customers to improve the allocation of both human and tangible assets, better services to customers, improve service outcomes, and increase customer engagement. ClickSoftware serves a range of public sector and private businesses, and scales to accommodate businesses of any size. ClickSoftware offers both on-site and cloud-based delivery. The has a lot of advantages, a cloud-based service offers near-constant uptime and accessibility, which is vital when you’re trying to coordinate the movements and performance of a large field-based workforce. A properly configured onsite solution used in tandem with the cloud doesn’t just offer added security, it offers peace of mind; for features that don’t require access from the field, or for times when connectivity is either nonexistent or problematic, the ability to work offline is a valuable thing to have. With ClickSoftware, you can track employee’s schedules, whereabouts, travel, and time on task can be tracked at all times, while mobile documents automate workflow and increase productivity.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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