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Freshservice
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Freshservice

Overview
Synopsis

Freshservice is an enterprise IT management suite software is a useful software that offers everything a user needs for IT support. Freshservice provides an IT service desk that is simple.

Category

Patch Management Software,Enterprise IT Management Suites Software

Features

• Uses modern and intuitive UI that requires minimal to no training
• Customizable to IT and non-IT needs
• Automate tasks and provide support for issues raised via email or in person
• Maintain records of contracts , hardware, software, and other assets
• Support the high impact employees who are on the road
• Leverage the software for IOS and Android

License

Proprietary

Price

• Blossom - $19/agent/month
• Garden - $49/agent/month
• Estate - $79/agent/month
• Forest - $99/agent/month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Freshservice

What is best?

• Customizable to IT and non-IT needs
• Automate tasks and provide support for issues raised via email or in person
• Maintain records of contracts , hardware, software, and other assets
• Support the high impact employees who are on the road
• Leverage the software for IOS and Android

What are the benefits?

• Easy to use and set up
• Multi-channel support
• Gamify your service desk
• Access all details from acquisition to expiry quickly

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
9.5
8.9
Features & Functionality
9.6
8.7
Advanced Features
9.4
9.1
Integration
9.6
9.0
Performance
9.4
9.0
Customer Support
9.5
9.2
Implementation
8.8
Renew & Recommend
7.7
Bottom Line

Freshservice is an enterprise IT management suite software that modernizes IT and other business functions with easy to use and simple to configure IT service desk solution in the cloud.

9.5
Editor Rating
8.8
Aggregated User Rating
6 ratings
You have rated this

Freshservice is an enterprise IT management suite software is a useful software that offers everything a user needs for IT support. Freshservice provides an IT service desk that is simple.

Freshservice also modernizes IT and other business functions with easy to use and simple to configure IT service desk solution in the cloud. Freshservice uses a modern and intuitive UI that requires minimal to no training and is also customizable to IT and non-IT needs. The enterprise IT management suite software offers multi-channel support.

The multi-channel support provides users with an excellent platform to facilitate automation of tasks and provide support for issues raised via email, phone, self-service portal, chat, or in person.

Freshservice enables gamifying the service desk. Through this, the business administrators and managers can turn their service desk into a highly engaging and fun experience for their agents at the workplace.

The enterprise IT management suite software provides administrators and managers of the service desk with information at their fingertips. Through this, they have an excellent platform to maintain records of contracts, hardware, software, and other assets including details from acquisition to expiry.

Freshservice allows leverage its mobile service desk app for Android and IOS to support the high impact employees who are on the road. Freshservice enterprise IT management suite software also aligns IT perfectly with business.

The enterprise IT management suite software also allows a quick transition to a modern, efficient, ITIL-aligned service desk software that requires no training. The software also provides tracking, prioritizing, assigning, and automating resolution processes to drive service desk efficiency.

You may like to read: Free & Premium Patch Management Software

Freshservice IT Service Desk Features

  • Incident Management
  • SLA Management
  • IT Service Desk
  • ITSM IT Project Management
  • Asset Management
  • Reporting

Freshservice IT Service Desk Pricing

Free


  • Free to get started, affordable as you grow

BLOSSOM Perfect for small teams

$ 1 9 /agent/month billed yearly
  • Incident Management, Knowledge Base, Self Service Portal, Automations, Standard Reports, Marketplace, Unlimited End Users

GARDEN Ideal for growing teams

$ 4 9 /agent/month billed yearly
  • Everything in Blossom and… Service Catalog, Asset Management, Custom & Scheduled Reports, Multiple Portal, Languages, Domain Whitelisting, Multiple SLAs & Business Hours Unlimited Mailboxes 100 free assets

ESTATE Best value for large teams

$ 7 9 /agent/month billed yearly
  • Everything in Garden and…Change, Problem & Release Management, Software License Management, Customizable Agent Roles, Advanced Security - Custom SSL & Custom Email Servers Analytics Contract Management Project Management

FOREST Made for enterprises

$ 9 9 /agent/month billed yearly
  • Everything in Estate and…IP Whitelisting 1 Hour Support SLA Audit Logs Customer Success Manager Data Center Location
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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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