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Top 19 Chatbot Platforms
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Top 19 Chatbot Platforms

Top 19 Chatbot Platforms
4.9 (98%) 10 ratings

If your business is on the fast path, a chatbot is almost indispensable. The platform ensures that your clients are kept engaged any time, any day. Unlike their human counterparts who can only effectively handle one or two queries at a time, chatbots are designed to attend to limitless conversations effortlessly. This helps eliminate waiting which may drive away potential clients.

Chatbots also offer much-needed assistance to your customer relations team by handling the most basic inquiries and forwarding more complex ones to the human administrators. They mostly take care of the needs of millennials who prefer live chat. The platform is also ideal for the sale of a wide range of similar products or services; it helps match customer preferences to the right choice. Generally, organizations that have incorporated chatbot platforms in their operations have a better competitive position mainly because of the improved customer service and marketing.

Top Chatbot Platforms : LiveWorld, NGChat, Microsoft Bot Framework, Wit.ai, Semantic Machines, DigitalGenius, Chatfuel, Pypestream, Pandorabots, AgentBot, Msg.ai, ChatterBot, Twyla, Rasa, Reply.ai, ManyChat, ItsAlive, IBM Watson Conversation, AceBot are some of the Top Chatbot Platforms.

What are Chatbot Platforms?

Chatterbot Platform or Chatbot Software are computer program which are designed to simulate an intelligent conversation with one or more human users via auditory or textual methods, for engaging in conversation. Chatterbot are text based conversation agent which can interact with human users through some medium, such as an instant message service. The primary aim of such simulation has been to fool the user into thinking that the program's output has been produced by a human. Programs doing this are referred to as Artificial Conversational Entities, talk bots, chatterboxes, chatter robot, chatterbot, chatbot, or chat bot. Some of the chatterbots use natural language processing systems, and some others scan for keywords within the input and respond with a reply with the most matching keywords, or similar wording pattern, from a textual database. Chatterbots are often integrated into dialog systems for various practical applications such as offline help, personalised service, or information acquisition.

A chatbot platform is a computer-generated software that is programmed with artificial intelligence that enables it to conduct a conversation in the same way as a human would. They are designed to handle inquiries by responding in the same as a person would. The most effective and convincing systems are incorporated with complex natural language processors (NLP) which may even display a human face look-alike and be able to understand almost any form of input, then respond to it appropriately. Simpler versions involve the use of a database where the programmer adds a list of the most used keywords. These are then detected in the inquiries and matched with the most appropriate answer which is then displayed to the user. These platforms are mostly used by large organizations to automate the customer response process. They are preferable because of their ability to handle many inquiries at once and provide the most accurate responses.

Different chatbot platforms have various features, depending on their complexity and intended purposes. There are, however, standard features that almost all of them have. These include:

Natural language : As pointed out earlier, chatbots use natural language processors that help them recognize and understand various language inputs including short-forms, abbreviations, typos and words that are used in specific regions. Some may even interpret and respond in different languages.

Context and coherence: Some bots (or you ideal chatbot) can flow with long conversations and provide appropriate responses without losing the understanding of the subject being discussed. They may even help solve problems that are identified after lengthy discussions, or forward them to a human counterpart when they do not have enough knowledge to deal with them.

Prediction: Chatbots are also able to suggest a viable answer by using information gathered from conversations with other customers in situations where no specific solution is requested.

Machine learning: The platforms are designed in a way that they can be updated regarding dictionary, algorithms and other vital intelligence boosters. They can also collect commonly used words and phrases from the users. This makes sure that the responses keep up with language evolution.

Everything You Need To Know about Chatbot Platforms

Everything You Need To Know about Chatbot Platforms

Top Chatbot Platforms

LiveWorld, NGChat, Microsoft Bot Framework, Wit.ai, Semantic Machines, DigitalGenius, Chatfuel, Pypestream, Pandorabots, AgentBot, Msg.ai, ChatterBot, Twyla, Rasa, Reply.ai, ManyChat, ItsAlive, IBM Watson Conversation, AceBot are some of the Top Chatbot Platform.

Top Chatbot Platform
PAT Index™
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

1

LiveWorld

LiveWorld is a social customer experience company that improves the experiences of customers by conversations through different social networking sites like messaging apps, chatting or social media. It is a content marketing company that also includes software and other services. The employees of LiveWorld always try to improve the relationship better with the customers. The team members of LiveWorld like conversation specialist, software developers, business professionals, agents always work together to develop marketing strategies and to get a better customer support that continuously integrates the service teams. So, a great business can be made through better conversations or attractive dialogues…

Bottom Line

LiveWorld provides conversation-centric software, designed to integrate chatbots and human agents with your enterprise systems. LiveWorld solve your scale, security, automation issues, allowing you to optimize your teams’ success.

8.4
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5.0
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LiveWorld

2

NGChat

NGChat is a live chat that is fully dedicated to the e-commerce market. It is designed with sales representatives in mind. It provides you with all the information you need about your clients and their e-shop activity. It does this by tracking and monitoring the activity of your clients when they visit your shop, providing an accurate analysis of your client’s activities. This in turn gives you the information you will need to best support your sales strategy. NGChat is a solution that provides you with information which is vital for you as a seller and the e-commerce industry. NGChat…

Bottom Line

NGChat is a live chat that gives you full access to information about your clients and their e-shop activity. In an effort to support your sales strategy.

7.7
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10
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3

Microsoft Bot Framework

Microsoft Bot Framework is an Open source Bot Builder SDKs that allow you to build simple to sophisticated dialogs; Cognitive Services enable your bot to see, hear, interpret and interact in more human ways.A bot is an app that users interact with in a conversational way. It can communicate conversationally with text, cards, or speech. The Microsoft Bot Framework is a platform for building, connecting, testing, and deploying powerful and intelligent bots. It helps you build and connect intelligent bots to interact with your users naturally wherever they are. They offer a conversational interface as a solution to your user’s…

Bottom Line

The Microsoft Bot Framework is a platform that helps you build and connect intelligent bots to interact with your users in a conversational way, so as to meet your user’s needs.

8.7
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4.3
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2 ratings
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Microsoft Bot Framework

4

Wit.ai

Wit.ai is a platform that enables developers build applications that users can talk to or text to. Wit.ai uses an extensible natural language platform that empowers developers to build those applications. Wit.ai is able to learn human language and interaction and leverages the community. Wit.ai enables developers create text or voice based bots. Through Wit.ai, humans can now easily chat with bots on any messaging platform they prefer. Hands-free mobiles are now taking over the normal mobile phones and preferred mostly by humans. This is because humans can have the mobile experience while doing other activities such as cooking, working…

Bottom Line

Wit.ai is a platform that enables developers build applications that users can talk to or text to

7.9
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3.4
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Wit.ai

5

Semantic Machines

Semantic Machines solve conversational artificial intelligence. The conversational artificial intelligence interfaces by Semantic Machines will soon enable a natural communication between people and computers. Semantic Machines vision is paving way for conversational computing through development of fundamental artificial intelligence technology. Semantic Machines is currently developing language independent technology platform. The platform will enable computers collaborate, communicate, accomplish tasks and understand goals. Semantic Machines are developing the conversation engine. The conversation engine will extract semantic intent such as text or voice from a natural input. The engine then will spawn a self updating framework that will manage the content and end…

Bottom Line

Semantic Machines solve conversational artificial intelligence.

8.0
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Semantic Machines

6

DigitalGenius

DigitalGenius is an intersection of artificial intelligence and customer service. DigitalGenius combines machine intelligence and human understanding so as to deliver great customer satisfaction. This is demonstrated by Human + AITM. Through the combination of human and AI, DigitalGenius enables human agents use the minimal time while serving their customers and therefore creating great experience for their customers across any channel. The combination of AI with human will enable DigitalGenius to automatically respond to repetitive questions. DigitalGenius also suggests the right answers to be given to your customers. This eliminates searching of answers from knowledge articles and also eliminates copy…

Bottom Line

DigitalGenius is an intersection of artificial intelligence and customer service.

7.9
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6.8
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2 ratings
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DigitalGenius

7

Chatfuel

Chatfuel is an artificial intelligence bot platform. Chatfuel understands and answers user requests in the right way increasing customer experience. Chatfuel main focus is making it easy for everyone to use chatbots on Facebook messenger. Our chatbots are made to strengthen the connection between you and your audience. Your audience can be readers, customers or fans. Chatfuel chatbots require no programming therefore enabling users add or edit content on the platform. Chatfuel starts to work when a user sets up conversational rules in their dashboards. The user’s bot then recognizes similar phrases from the user’s conversation then the bot understand…

Bottom Line

Chatfuel is an artificial intelligence bot platform. Chatfuel understands and answers user requests in the right way increasing customer experience.

7.7
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Chatfuel

8

Pypestream

Pypestream is a secure messaging platform that offers customer engagement solutions that connects customers to their businesses through the power of smart messaging. Pypestream is a compliant and secure platform that combines chatbots with pragmatic AI therefore enabling transactions over messaging. Pypestream uses fully fledged technology that provides businesses with scalable and secure messaging solutions. Pypestream objective is transforming enterprises to on demand powerhouses by providing powerful and smart messaging solutions. Pypestream two way smart messaging platform uses patented framework of streams and Pypes. The patented framework separates communication into topic specific channels. This will enable enterprises or companies broadcast…

Bottom Line

Pypestream is a secure messaging platform that offers customer engagement solutions that connects customers to their businesses through the power of smart messaging.

7.7
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Pypestream

9

Pandorabots

Pandorabots is a platform for building and deploying chatbots. Pandorabots use artificial intelligence as a service to provide API access to our bots’ SDK and hosting platform. This allows easy integration of conversational interfaces into applications by developers making it easy to build chatbots on our Playground. Pandorabots main features are custom, content, learning, community, speech interfaces, deployable, multilingual and free. Pandorabots also provide a platform for professional services. In the professional services, there is the custom chatbot development service. This service builds chatbots according to a developer’s specifications. Pandorabots will help also in integrating avatar or speech capabilities. The…

Bottom Line

Pandorabots is a platform for building and deploying chatbots

7.6
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Pandorabots

10

AgentBot

Agentbot is an automatic customer solution provider that uses artificial intelligence. Agentbot enable companies increase customer satisfaction by offering interactive experience for their customers. Agentbot also reduces service costs of a company. Agentbot facilitate easier and deeper understanding to a client’s need therefore creating a personalized interaction with each client on multiple channels of communication. Agentbot integrates CRM and ERP to its system and offer a no wait service for your customers 24/7. Response via Agentbot is real time therefore improving customer support. With Agentbot, companies can optimize on their resources by reducing human support and resolving problems instantly. This…

Bottom Line

Agentbot is an automatic customer solution provider that uses artificial intelligence.

8.5
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11

Msg.ai

Msg.ai is an artificial intelligence platform used in conversational commerce. Msg.ai enables messaging to be a medium for individual consumer engagement. This is achieved through msg.ai leveraging chatbots to provide VIP support, personal support and great experiences on demand for your customers. Msg.ai is powered by machine learning. This enables automated interaction in real time by our engine. Msg.ai through the machine learning triggers great experiences, contextual cards and nurtures relationship throughout the customer lifecycle. Msg.ai platform will elevate sensitive conversations to human agents therefore ensuring that the customer is not compromised. Our intent and tone classification feature is able…

Bottom Line

Msg.ai is an artificial intelligence platform used in conversational commerce.

8.6
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12

ChatterBot

Chatterbot is a machine learning and conversational dialog engine. Chatterbot enables easy generation of automated responses to the use’s input. In order to generate different types of responses, Chatterbot employs use of machine learning algorithms therefore enabling developers automate conversations and create chat bots for users in an easy way. Chatterbot is language independent. The language independent design, enables Chatterbox speak any natural language. Due to Chatterbot’s machine language nature a human agent or developer is also able to improve its knowledge level. This improves Chatterbot’s level of relaying possible responses when it interacts with other sources of informative data…

Bottom Line

Chatterbot is a machine learning and conversational dialog engine.

8.2
Editor Rating
8.3
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1 rating
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ChatterBot

13

Twyla

Twyla is a messaging platform that uses artificial intelligence to place smart chatbot in live chat channels. Twyla simply educates chatbot to deliver more delightful service experiences. With Twyla, saves over 50% on phone calls by shifting support conversations from phone to call. Twyla provides the self service chat which tackles general customer queries. When using Twyla as a messaging platform for live chat you are guaranteed to get up to 30% higher customer satisfaction ratings. Beginning to use Twyla will require integrating it into your existing live chat or helpdesk platform. Twyla will then require to be assimilated to…

Bottom Line

Twyla is a messaging platform that uses artificial intelligence to place smart chatbot in live chat channels.

8.5
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5.3
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2 ratings
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Twyla

14

Rasa

Rasa NLU & Core allows for more human-like dialogue, trained using interactive, and supervised machine learning. Rasa Core picks up patterns from real conversations and also takes the history and external context of a conversation into account. The Rasa NLU engine is an open source tool for intent classification and entity extraction, and offers natural language understanding for bots and assistants. It features the capability to turn natural language into structured data. It is modeled as a set of high level APIs for building your own language parser using existing NLP and ML libraries. Many developers world-wide are using it…

Bottom Line

Rasa is Open source software that provides the tools needed to power conversational AI.

8.6
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3.6
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Rasa

15

Reply.ai

Reply.ai brings the power of artificial intelligence across all messaging apps including Facebook Messenger, Kik, Telegram, LINE, SMS, or your own chat screen. Native custom UI elements are used in each channel. Reply.ai visual bot builder gives you the power to build advanced bots as well as visually create your conversations on your own, without the help of a developer. Reply.ai supports human/bot hybrid which allows human agents to take over the conversation from Reply.ai, Zendesk, LiveChat, BrightPattern, FreshDesk or ZipWhip, at any moment and only when really needed. Analytics enable you to analyze every single response from your users…

Bottom Line

Reply.ai provides the Artificial Intelligence platform to build and manage your conversational strategy.

8.2
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4.9
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Reply.ai

16

ManyChat

ManyChat is a game-changing communication tool that lets you create Facebook Messenger bots to market your brand. ManyChat helps business can level up marketing, sales and support using Facebook Messenger. ManyChat’s visual drag-and-drop bot builder makes it easy and simple to setup your Facebook Messenger bot. Using the app requires no programming knowledge; you only need to connect your Facebook page to ManyChat, and the app will be up and running within no time. ManyChat enables you to effortlessly grow your Messenger audience by providing a complete set of growth tools to convert anyone into a subscriber. Growth tools can…

Bottom Line

ManyChat is a leading Facebook Messenger marketing tool that lets you create bots for marketing, sales and support.

9.4
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4.9
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1 rating
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ManyChat

17

ItsAlive

ItsAlive provides tools that enable users to easily create Facebook chatbot in minutes without any previous coding experience and allows users to engage with their Facebook community with automated content. ItsAlive features the keyword detection. The keyword detection detects group of keywords that your users type and respond accordingly. The RSS feeds provided by ItsAlive automatically sends out a user’s updates. The user only needs to copy and paste their RSS feeds to create content. ItsAlive also features the variables feature that enables users deliver personalized content that is based on multiple quick answers. The user’s chatbot memorizes the multiple…

Bottom Line

ItsAlive provides tools that enable users to easily create Facebook chatbot in minutes without any previous coding experience and allows users to engage with their Facebook community with automated content.

7.5
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18

IBM Watson Conversation

IBM Watson Conversation is a developer friendly platform that quickly builds and deploys chatbots and virtual agents across a variety of channels, including messaging platforms, mobile devices and even robots. IBM Watson Conversation is easy to begin with and easy to use. Users also get to enjoy the fast speeds of integrating across networks, channels and environments. IBM Watson Conversation Is also robust and secure. IBM protects your own data and privacy enabling users to opt out of data sharing. The enterprise grade feature provides users with a reliable infrastructure that scales with individual use cases. IBM Watson Conversation enables…

Bottom Line

IBM Watson Conversation is a developer friendly platform that quickly builds and deploys chatbots and virtual agents across a variety of channels, including messaging platforms, mobile devices and even robots.

9.5
Editor Rating
4.3
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4 ratings
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IBM Watson Conversation

19

AceBot

AceBot is a software that assist in operations of entreprises through chats. AceBot uses conversational User Interface to enable collaboration and collation of data within organizations. Its key features include ability to manage multiple business flows. It is capable of handling a wide range of multiple and simple queries while you can maintain and switch context in just one conversation. AceBot helps in lowering workload by ensuring collaboration between team members so that they can handle Frequently asked questions in a better way and also tackle complex problems. AceBot has the ability to integrate with applications such as Skype, Messenger,…

Bottom Line

AceBot is a software that acts as a virtual assistant to entreprises through chat platform to bring improvement in business processes and make complex tasks simpler.

8.1
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AceBot


1 Reviews
  • October 24, 2017 at 12:27 am

    ADDITIONAL INFORMATION
    Hmmm…interesting list. I however was thinking that you may want to include Engati as well. Engati is a chatbot platform that allows you to build, manage, integrate, train, analyse and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, kik, telegram, line, viber, skype, slack and webchat with a focus on customer engagement, conversational commerce, and customer service and fulfillments.

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