Top 19 Chatbot Platforms
If your business is on the fast path, a chatbot is almost indispensable. The platform ensures that your clients are kept engaged any time, any day. Unlike their human counterparts who can only effectively handle one or two queries at a time, chatbots are designed to attend to limitless conversations effortlessly. This helps eliminate waiting which may drive away potential clients.
Chatbots also offer much-needed assistance to your customer relations team by handling the most basic inquiries and forwarding more complex ones to the human administrators. They mostly take care of the needs of millennials who prefer live chat. The platform is also ideal for the sale of a wide range of similar products or services; it helps match customer preferences to the right choice. Generally, organizations that have incorporated chatbot platforms in their operations have a better competitive position mainly because of the improved customer service and marketing.
What are the Top Chatbot Platforms: Octane AI, Tidio, Collect.chat, Tars, ManyChat, Rasa, Watson Assistant, Microsoft Bot Framework, Wit.ai, Reply.ai, DigitalGenius, AgentBot, ChatterBot, Twyla, Chatfuel, Pandorabots, Pypestream, Netomi, LiveWorld, ItsAlive, AceBot, NGChat are some of the Top Chatbot Platforms.
You may like to read: How to Select the Best Chatbot Platforms for Your Business
What are Chatbot Platforms?
Chatterbot Platform or Chatbot Software are designed to simulate an intelligent conversation with one or more human users via auditory or textual methods, for engaging in conversation.
Chatterbot are text based conversation agent which can interact with human users through some medium, such as an instant message service. The primary aim of such simulation has been to fool the user into thinking that the program's output has been produced by a human.
Programs doing this are referred to as Artificial Conversational Entities, talk bots, chatterboxes, chatter robot, chatterbot, chatbot, or chat bot. Some of the chatterbots use natural language processing systems, and some others scan for keywords within the input and respond with a reply with the most matching keywords, or similar wording pattern, from a textual database. Chatterbots are often integrated into dialog systems for various practical applications such as offline help, personalised service, or information acquisition.
A chatbot platform is a computer-generated software that is programmed with artificial intelligence that enables it to conduct a conversation in the same way as a human would. They are designed to handle inquiries by responding in the same as a person would.
The most effective and convincing systems are incorporated with complex natural language processors (NLP) which may even display a human face look-alike and be able to understand almost any form of input, then respond to it appropriately. Simpler versions involve the use of a database where the programmer adds a list of the most used keywords.
These are then detected in the inquiries and matched with the most appropriate answer which is then displayed to the user. These platforms are mostly used by large organizations to automate the customer response process. They are preferable because of their ability to handle many inquiries at once and provide the most accurate responses.
Different chatbot platforms have various features, depending on their complexity and intended purposes. There are, however, standard features that almost all of them have. These include:
- Natural language : As pointed out earlier, chatbots use natural language processors that help them recognize and understand various language inputs including short-forms, abbreviations, typos and words that are used in specific regions. Some may even interpret and respond in different languages.
- Context and coherence: Some bots (or you ideal chatbot) can flow with long conversations and provide appropriate responses without losing the understanding of the subject being discussed. They may even help solve problems that are identified after lengthy discussions, or forward them to a human counterpart when they do not have enough knowledge to deal with them.
- Prediction: Chatbots are also able to suggest a viable answer by using information gathered from conversations with other customers in situations where no specific solution is requested.
- Machine learning: The platforms are designed in a way that they can be updated regarding dictionary, algorithms and other vital intelligence boosters. They can also collect commonly used words and phrases from the users. This makes sure that the responses keep up with language evolution.
Everything You Need To Know about Chatbot Platforms
Top Chatbot Platforms
Octane AI
Octane AI increases sales for stores using Facebook Messenger. With Octane AI, users can run abandoned cart campaigns, answer customer questions automatically, create conversational FAQs, send receipts and shipping notifications, and help customers find products. Run the same campaigns you have for email while avoiding email spam filters and reaching the 1.3 billion people on Messenger. Octane AI’s entire philosophy is focused on being a chatbot builder for e-commerce. Octane AI allows users to send abandoned cart messages via Facebook Messenger for all customers who have opted in. Every message sent from Octane AI concierge is 100% customizable. Sync data…
• Smart Responses: Create conversational responses to the most common questions customers ask
• On-site Messenger Chatbot
• Targeting and Segmentation: Advanced Segmentation and Lists
• Pop-ups and Website Capture
• Receipts and Shipping Notifications
• Marketing Automation: Abandoned Cart Campaigns
• Basic - $ 9 / month
• Pro - $209 / month
• Smart Responses: Create conversational responses to the most common questions customers ask
• On-site Messenger Chatbot
• Targeting and Segmentation: Advanced Segmentation and Lists
• Track Revenue and Customer Behavior for Results: Designed for fast-growing merchants that make data-based decisions
• Effective: Automate everything from back-in-stock notifications to win-back Messenger campaigns
• Customer Friendly: Customers can easily opt-in and opt-out of future messages with the click of a button
Tidio
Tidio offers you an excellent way of connecting with your customers. Tidio makes this possible through Live Chats boosted with bots. Tidio believes that Live Chat plus bots can help you increase sales in your business. This way, every time your customers encounter a problem, they will be in a position to contact you first instead of your competitors. Tidio has streamlined communication such that you can contact your customers in a matter of seconds through Messenger, email and chat. This is possible, regardless of how your customers attempt to reach your business. The bots have a feature known as…
●Live Chat - When you install a widget on your website, you will be able to chat directly with your clients.
●Email Integration - you can be able to integrate unlimited inboxes which you can receive all in one place.
●Messenger Integration - Tidio enables you to incorporate the accounts of your business with Messenger such that you can read all messages from your clients no matter the channels that they are using.
●Export visitors data - With Tidio, you are able yo download all the files of the visitor data that you have collected.
●$15 /Month
●iOS and android - When you install their app on your phone, you can reply to customers when on the go.
●Unlimited Tracking - You can track the behaviors of users on your website and respond to them through suitable automated messages.
●3rd Party Integrations - You can integrate Tidio with other apps so you solve client issues more effectively.
●Autoreply messages even when you are not around.
●Tidio enables you to welcome new visitors to your website effectively.
●Prepare quick answers to the most frequent questions from your customers.
Collect.chat
Collect.chat is a tool that enables you to collect more orders, surveys, leads, suggestions, appointments, feedbacks, meetings, and enquiries for your business. With Collect.chat, you have an excellent platform to have higher conversions rate because customers are more likely to interact with a website when you reach out with an interactive chat. Nevertheless, Collect.chat ensures you are available 24x7; therefore, allowing you to collect leads even when all of your sales reps are on vocation or asleep. The application ensures you delight your customers using highly interactive question templates, gifs, and speaking to their native language. Some of the features…
• Copy-paste snippet
• Use WP plugin
• Share links
• Email developer
• Multiple languages
• Drag and drop builder
• Fully automated
• Free - $0
• Lite - $24/mo
• Standard - $49/mo
• Plus - $99/mo
• Email developer
• Multiple languages
• Drag and drop builder
• Get instant notifications via email, Collect.chat, dashboard and integrations
• Install and share the bot using HTML code or landing pages
• Use simple and drag drop tool to add relevant questions and customize
Tars
Tar has a DIY, Drag and Drop Chatbot Builder Tool. Using this, you can make your own chatbot in less than an hour and there is no programming knowledge required. This also allows you to make frequent changes and updates in messaging quickly and easily. It has high converting chatbot templates which allow you to make specific changes as per your business needs. You can capture different types of data from your leads using more than 10 different Input Types. Including: Text, Fixed Buttons, Image Carousel, Star Rating, Calendar, Files/Images, and Geo-Location etc. Advanced Chatflow Logic allows you to design…
• Advanced chatflow logic
• Multi language support
• Conversion analytics
• chatbot can be used on several websites
• 128-bit SSL encryption for all data transfer on the platform and forms
•Daily backups of all your data, in case anything goes wrong
ManyChat
ManyChat is a game-changing communication tool that lets you create Facebook Messenger bots to market your brand. ManyChat helps business can level up marketing, sales and support using Facebook Messenger. ManyChat’s visual drag-and-drop bot builder makes it easy and simple to setup your Facebook Messenger bot. Using the app requires no programming knowledge; you only need to connect your Facebook page to ManyChat, and the app will be up and running within no time. ManyChat enables you to effortlessly grow your Messenger audience by providing a complete set of growth tools to convert anyone into a subscriber. Growth tools can…
• Bot builder
• Facebook Comments tool
• Facebook Ads JSON tool
• Automated messaging
• Messenger Code tool
• integrated Live Chat
• Message broadcasts
• Automated sequences
• Segmentation Tags
• Data storage and export
• Free plan
• Pro plan – $10/month for up to 500 subscribers.
• Bot builder
• Facebook Comments tool
• Facebook Ads JSON tool
Rasa
Rasa NLU & Core allows for more human-like dialogue, trained using interactive, and supervised machine learning. Rasa Core picks up patterns from real conversations and also takes the history and external context of a conversation into account. The Rasa NLU engine is an open source tool for intent classification and entity extraction, and offers natural language understanding for bots and assistants. It features the capability to turn natural language into structured data. It is modeled as a set of high level APIs for building your own language parser using existing NLP and ML libraries. Many developers world-wide are using it…
• Rasa NLU
• Rasa Core
• Admin interface
• Collaborative Model Training
• Automated Testing
• Human Handoff
• 24/7 User support
Contact for Pricing
• Rasa NLU
• Rasa Core
• Admin interface
Watson Assistant
IBM Watson Conversation is a developer friendly platform that quickly builds and deploys chatbots and virtual agents across a variety of channels, including messaging platforms, mobile devices and even robots. IBM Watson Conversation is easy to begin with and easy to use. Users also get to enjoy the fast speeds of integrating across networks, channels and environments. IBM Watson Conversation Is also robust and secure. IBM protects your own data and privacy enabling users to opt out of data sharing. The enterprise grade feature provides users with a reliable infrastructure that scales with individual use cases. IBM Watson Conversation enables…
• Developer friendly
• Enterprise grade
• Robust and secure
Contact for Pricing
• Developer friendly
• Enterprise grade
• Robust and secure
Microsoft Bot Framework
Microsoft Bot Framework is an Open source Bot Builder SDKs that allow you to build simple to sophisticated dialogs; Cognitive Services enable your bot to see, hear, interpret and interact in more human ways. A bot is an app that users interact with in a conversational way. It can communicate conversationally with text, cards, or speech. The Microsoft Bot Framework is a platform for building, connecting, testing, and deploying powerful and intelligent bots. It helps you build and connect intelligent bots to interact with your users naturally wherever they are. They offer a conversational interface as a solution to your…
• Skype Bots
• Bots on Bing
• Bots for Teams
• Skype for Business Bots
• Bot Smarts
• Language Understanding
• Payments Request API
•Analytics
Free
• Skype Bots
• Bots on Bing
• Bots for Teams
Wit.ai
Wit.ai is a platform that enables developers build applications that users can talk to or text to. Wit.ai uses an extensible natural language platform that empowers developers to build those applications. Wit.ai is able to learn human language and interaction and leverages the community. Wit.ai enables developers create text or voice based bots. Through Wit.ai, humans can now easily chat with bots on any messaging platform they prefer. Hands-free mobiles are now taking over the normal mobile phones and preferred mostly by humans. This is because humans can have the mobile experience while doing other activities such as cooking, working…
• Bots
• Mobile Apps
• Home automation
• Wearable devices
• Robots
Contact for Pricing
• Bots
• Mobile Apps
• Home automation
Reply.ai
Reply.ai brings the power of artificial intelligence across all messaging apps including Facebook Messenger, Kik, Telegram, LINE, SMS, or your own chat screen. Native custom UI elements are used in each channel. Reply.ai visual bot builder gives you the power to build advanced bots as well as visually create your conversations on your own, without the help of a developer. Reply.ai supports human/bot hybrid which allows human agents to take over the conversation from Reply.ai, Zendesk, LiveChat, BrightPattern, FreshDesk or ZipWhip, at any moment and only when really needed. Analytics enable you to analyze every single response from your users…
DigitalGenius
DigitalGenius is an intersection of artificial intelligence and customer service. DigitalGenius combines machine intelligence and human understanding so as to deliver great customer satisfaction. This is demonstrated by Human + AITM. Through the combination of human and AI, DigitalGenius enables human agents use the minimal time while serving their customers and therefore creating great experience for their customers across any channel. The combination of AI with human will enable DigitalGenius to automatically respond to repetitive questions. DigitalGenius also suggests the right answers to be given to your customers. This eliminates searching of answers from knowledge articles and also eliminates copy…
• AI model training
• Predictive case intelligence
• Human + AITM question answering
• Tagging, categorization and routing
• AI answer suggestion
• Self service and automation
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• AI model training
• Predictive case intelligence
• Human + AITM question answering
AgentBot
Agentbot is an automatic customer solution provider that uses artificial intelligence. Agentbot enable companies increase customer satisfaction by offering interactive experience for their customers. Agentbot integrates CRM and ERP to its system and offer a no wait service for your customers 24/7. Response via Agentbot is real time therefore improving customer support. With Agentbot, companies can optimize on their resources by reducing human support and resolving problems instantly. This increases the company’s cross sell, up sell and total sale therefore generating leads and making the company more proactive. Agentbot allows a company to speak naturally with its customers as it…
• Natural dialogue
• Context and coherence
• Continuously evolve
• Predict
Contact for Pricing
• Natural dialogue
• Context and coherence
• Continuously evolve
ChatterBot
Chatterbot is a machine learning and conversational dialog engine. Chatterbot enables easy generation of automated responses to the use’s input. In order to generate different types of responses, Chatterbot employs use of machine learning algorithms therefore enabling developers automate conversations and create chat bots for users in an easy way. Chatterbot is language independent. The language independent design, enables Chatterbox speak any natural language. Due to Chatterbot’s machine language nature a human agent or developer is also able to improve its knowledge level. This improves Chatterbot’s level of relaying possible responses when it interacts with other sources of informative data…
• Get input
• Process input
• Return response
Contact for Pricing
• Get input
• Process input
• Return response
Twyla
Twyla is a messaging platform that uses artificial intelligence to place smart chatbot in live chat channels. Twyla simply educates chatbot to deliver more delightful service experiences. With Twyla, saves over 50% on phone calls by shifting support conversations from phone to call. Twyla provides the self service chat which tackles general customer queries. When using Twyla as a messaging platform for live chat you are guaranteed to get up to 30% higher customer satisfaction ratings. Beginning to use Twyla will require integrating it into your existing live chat or helpdesk platform. Twyla will then require to be assimilated to…
• Integrate
• Assimilate
• Optimise
• Deploy
Contact for Pricing
• Integrate
• Assimilate
• Optimise
Chatfuel
Chatfuel is an artificial intelligence bot platform. Chatfuel understands and answers user requests in the right way increasing customer experience. Chatfuel main focus is making it easy for everyone to use chatbots on Facebook messenger. Our chatbots are made to strengthen the connection between you and your audience. Your audience can be readers, customers or fans. Chatfuel chatbots require no programming therefore enabling users add or edit content on the platform. Chatfuel starts to work when a user sets up conversational rules in their dashboards. The user’s bot then recognizes similar phrases from the user’s conversation then the bot understand…
• Media
• Personal Avatar
• Sports team
• Services
• Business
• Event assistant
Contact for Pricing
Pandorabots
Pandorabots is a platform for building and deploying chatbots. Pandorabots use artificial intelligence as a service to provide API access to our bots’ SDK and hosting platform. This allows easy integration of conversational interfaces into applications by developers making it easy to build chatbots on our Playground. Pandorabots main features are custom, content, learning, community, speech interfaces, deployable, multilingual and free. Pandorabots also provide a platform for professional services. In the professional services, there is the custom chatbot development service. This service builds chatbots according to a developer’s specifications. Pandorabots will help also in integrating avatar or speech capabilities. The…
• Control devices via applications using natural language commands,
• Reduce support queries, monitor forums, and automate tasks using a chatbot
• Create interactive content for advertising or entertainment applications
• Add a bot to your Slack channel, or integrate with services
• Craft knowledge bases for specific verticals
Contact for Pricing
• Control devices via applications using natural language commands,
• Reduce support queries, monitor forums, and automate tasks using a chatbot
• Create interactive content for advertising or entertainment applications
Pypestream
Pypestream is a secure messaging platform that offers customer engagement solutions that connects customers to their businesses through the power of smart messaging. Pypestream is a compliant and secure platform that combines chatbots with pragmatic AI therefore enabling transactions over messaging. Pypestream uses fully fledged technology that provides businesses with scalable and secure messaging solutions. Pypestream objective is transforming enterprises to on demand powerhouses by providing powerful and smart messaging solutions. Pypestream two way smart messaging platform uses patented framework of streams and Pypes. The patented framework separates communication into topic specific channels. This will enable enterprises or companies broadcast…
• Two way messaging
• An intuitive messaging platform to connect you instantly with organizations and businesses
• Encrypted cloud-based storage that automatically stores attachments and files for rapid reference.
•Real-time chat with the organizations you choose.
Contact for Pricing
• An intuitive messaging platform to connect you instantly with organizations and businesses
• Encrypted cloud-based storage that automatically stores attachments and files for rapid reference.
•Real-time chat with the organizations you choose.
Netomi
Msg.ai is an artificial intelligence platform used in conversational commerce. Msg.ai enables messaging to be a medium for individual consumer engagement. This is achieved through msg.ai leveraging chatbots to provide VIP support, personal support and great experiences on demand for your customers. Msg.ai is powered by machine learning. This enables automated interaction in real time by our engine. Msg.ai through the machine learning triggers great experiences, contextual cards and nurtures relationship throughout the customer lifecycle. Msg.ai platform will elevate sensitive conversations to human agents therefore ensuring that the customer is not compromised. Our intent and tone classification feature is able…
• Intent and tone models
• Interactive smart cards
• A/B testing
• Messaging as a medium for individual consumer engagement
• Nurture relationships across the customer journey
• Elevate conversations to human agents when necessary
Contact for Pricing
• A/B testing
• Messaging as a medium for individual consumer engagement
• Nurture relationships across the customer journey
LiveWorld
LiveWorld is a social customer experience company that improves the experiences of customers by conversations through different social networking sites like messaging apps, chatting or social media. It is a content marketing company that also includes software and other services. The employees of LiveWorld always try to improve the relationship better with the customers. The team members of LiveWorld like conversation specialist, software developers, business professionals, agents always work together to develop marketing strategies and to get a better customer support that continuously integrates the service teams. So, a great business can be made through better conversations or attractive dialogues…
•Use conversational communications through social networking sites, messaging apps, chatting, etc.
•Use innovative contents to increase customer's loyalty and satisfaction.
•Easily share customer's experience.
•Contact for pricing
•Use conversational communications through social networking sites, messaging apps, chatting, etc.
•Use innovative contents to increase customer's loyalty and satisfaction.
•Easily share customer's experience.
ItsAlive
ItsAlive provides tools that enable users to easily create Facebook chatbot in minutes without any previous coding experience and allows users to engage with their Facebook community with automated content. ItsAlive features the keyword detection. The keyword detection detects group of keywords that your users type and respond accordingly. The RSS feeds provided by ItsAlive automatically sends out a user’s updates. The user only needs to copy and paste their RSS feeds to create content. ItsAlive also features the variables feature that enables users deliver personalized content that is based on multiple quick answers. The user’s chatbot memorizes the multiple…
• Keyword detection
• RSS Feeds
• Variables
• Subscriptions
Contact for Pricing
• Keyword detection
• RSS Feeds
• Variables
AceBot
AceBot is a software that assist in operations of entreprises through chats. AceBot uses conversational User Interface to enable collaboration and collation of data within organizations. Its key features include ability to manage multiple business flows. It is capable of handling a wide range of multiple and simple queries while you can maintain and switch context in just one conversation. AceBot helps in lowering workload by ensuring collaboration between team members so that they can handle Frequently asked questions in a better way and also tackle complex problems. AceBot has the ability to integrate with applications such as Skype, Messenger,…
•Conversational flows
•Chat Platforms
• Cloud based data
•Security
•Data extraction
•Data analysis
•Audit Trail
•FAQs
•Dealer Assignment
•Product Registration
•Product Identification
•Complete customer support
•Channel support
Contact for Pricing
•Conversational flows
•Chat Platforms
• Cloud based data
NGChat
NGChat is a live chat that is fully dedicated to the e-commerce market. It is designed with sales representatives in mind. It provides you with all the information you need about your clients and their e-shop activity. It does this by tracking and monitoring the activity of your clients when they visit your shop, providing an accurate analysis of your client’s activities. This in turn gives you the information you will need to best support your sales strategy. NGChat is a solution that provides you with information which is vital for you as a seller and the e-commerce industry. NGChat…
• Quicker and more effective sales
• Real-time conversations with your customer
• Full access to customers data
• Analysis of traffic on your website
• Transparent and intuitive agent’s panel
• Integration with popular software
• Full information about orders
• Webpages currently browsed by clients
• Quick and easy installation
• Possibility to handle several clients at the same time.
• Customization of the chat window
• Evaluate conversations with agents.
• List of browsed products
• Viewing clients shopping cart
• Buyer conversion.
14-day trial, no credit card required.
• Starter - $13 / agent / month
• Premium - $30 / agent / month
• Enterprise - $47 / agent / month
• Enterprise plus - $109 / agent / month
• Quicker and more effective sales
• Real-time conversations with your customer
• Full access to customers data
You may like to read: How to Select the Best Chatbot Platforms for Your Business
What are Chatbot Platforms?
Chatterbot Platform or Chatbot Software are designed to simulate an intelligent conversation with one or more human users via auditory or textual methods, for engaging in conversation. Chatterbot are text based conversation agent which can interact with human users through some medium, such as an instant message service. The primary aim of such simulation has been to fool the user into thinking that the program's output has been produced by a human.
What are the Top Chatbot Platforms?
Octane AI, Tidio, Collect.chat, Tars, ManyChat, Rasa, Watson Assistant, Microsoft Bot Framework, Wit.ai, Reply.ai, DigitalGenius, AgentBot, ChatterBot, Twyla, Chatfuel, Pandorabots, Pypestream, Netomi, LiveWorld, ItsAlive, AceBot, NGChat are some of the Top Chatbot Platforms.
ADDITIONAL INFORMATION
Hmmm…interesting list. I however was thinking that you may want to include Engati as well. Engati is a chatbot platform that allows you to build, manage, integrate, train, analyse and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, kik, telegram, line, viber, skype, slack and webchat with a focus on customer engagement, conversational commerce, and customer service and fulfillments.
ADDITIONAL INFORMATION
Great list! Please include to the list one of the top chatbot development company Chatbots.Studio. It is the company with the exclusive and dedicated focus on business automation and AI chatbots building. Our bots already serve in banks, insurance, telecoms, retail and service companies. They handle about 2560 conversations per hour on Facebook Messenger, Viber, Telegram and Skype.