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NGChat is a new dimension in customer communication and is a fresh new live chat fully dedicated to the e-commerce market.
• Quicker and more effective sales • Real-time conversations with your customer • Full access to customers data • Analysis of traffic on your website • Transparent and intuitive agent’s panel • Integration with popular software • Full information about orders • Webpages currently browsed by clients • Quick and easy installation • Possibility to handle several clients at the same time. • Customization of the chat window • Evaluate conversations with agents. • List of browsed products • Viewing clients shopping cart • Buyer conversion.
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
What is best?
• Quicker and more effective sales • Real-time conversations with your customer • Full access to customers data • Analysis of traffic on your website • Transparent and intuitive agent’s panel • Integration with popular software • Full information about orders
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NGChat is a live chat that gives you full access to information about your clients and their e-shop activity. In an effort to support your sales strategy.
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NGChat is a live chat that is fully dedicated to the e-commerce market. It is designed with sales representatives in mind. It provides you with all the information you need about your clients and their e-shop activity.
It does this by tracking and monitoring the activity of your clients when they visit your shop, providing an accurate analysis of your client’s activities. This in turn gives you the information you will need to best support your sales strategy. NGChat is a solution that provides you with information which is vital for you as a seller and the e-commerce industry.
NGChat is easy to set up and operate. It offers both constant contact with your clients as well as opportunity to achieve real success. NGChat works by giving you full access to information about your clients and their orders then an agent monitors and analyzes their every movement on your shops website. In case your agent notices a situation in which they can offer support to the customer, they send a message to the customer.
This message is displayed in the chat window and encourages the client to interact with the agent, facilitating making shopping decisions. Therefore, a client who needs assistance can quickly and easily talk to an agent by sending a message in the chat window. Even when an agent is offline, any message sent by the user is saved in the system and agents can read it after signing in to the panel.
NGChat also has a trigger support where when a user spends a certain amount of time on your shop’s website, the system can send a pop-up message, which will be a trigger. The user can respond to this trigger or be redirected to a certain webpage.
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