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Msg.ai
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Msg.ai

Overview
Synopsis

Msg.ai analytics capture trending topics and conversation sentiment, and uncover new sales and engagement opportunities to propel messaging as a core channel for unprecedented user engagement, operational efficiency and sales.

Category

Chatbot Platform

Features

• Intent and tone models
• Interactive smart cards
• A/B testing
• Messaging as a medium for individual consumer engagement
• Nurture relationships across the customer journey
• Elevate conversations to human agents when necessary

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

msg.ai

What is best?

• A/B testing
• Messaging as a medium for individual consumer engagement
• Nurture relationships across the customer journey
• Elevate conversations to human agents when necessary

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.5
8.8
Features & Functionality
8.7
8.7
Advanced Features
8.7
8.6
Integration
8.5
Performance
8.6
Training
Customer Support
8.6
Implementation
Renew & Recommend
Bottom Line

Msg.ai is an artificial intelligence platform used in conversational commerce.

8.6
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

Msg.ai is an artificial intelligence platform used in conversational commerce. Msg.ai enables messaging to be a medium for individual consumer engagement. This is achieved through msg.ai leveraging chatbots to provide VIP support, personal support and great experiences on demand for your customers. Msg.ai is powered by machine learning. This enables automated interaction in real time by our engine. Msg.ai through the machine learning triggers great experiences, contextual cards and nurtures relationship throughout the customer lifecycle. Msg.ai platform will elevate sensitive conversations to human agents therefore ensuring that the customer is not compromised. Our intent and tone classification feature is able to tailor each and every message to a real time context. This facilitates deep learning of the customer behavior and improves the customer’s experience on every interaction. Msg.ai also provides the interactive smart cards. The interactive smart cards enable perfect engagement between the company and customer through rich media such as photo and emoji and via text. The interactive smart cards also enable engagement with customers via the actionable cards that deep link to mobile wallets, mobile web, e-commerce and mobile apps. Msg.ai also provides the A/B testing. The A/B testing works through test content, tone, actionable cards and rich media. This is essential as it determines what motivates action and drive engagement between the company and customer. Msg.ai integrates with popular customer support providers and capture conversation sentiments and trending topics that uncover engagement opportunity and new sales which propel a company’s messaging platform. The operational efficiency, sales and user engagement is also propelled to new levels by msg.ai.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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