Msg.ai

Msg.ai is an artificial intelligence platform used in conversational commerce. Msg.ai enables messaging to be a medium for individual consumer engagement. This is achieved through msg.ai leveraging chatbots to provide VIP support, personal support and great experiences on demand for your customers. Msg.ai is powered by machine learning. This enables automated interaction in real time by our engine. Msg.ai through the machine learning triggers great experiences, contextual cards and nurtures relationship throughout the customer lifecycle. Msg.ai platform will elevate sensitive conversations to human agents therefore ensuring that the customer is not compromised. Our intent and tone classification feature is able to tailor each and every message to a real time context. This facilitates deep learning of the customer behavior and improves the customer’s experience on every interaction. Msg.ai also provides the interactive smart cards. The interactive smart cards enable perfect engagement between the company and customer through rich media such as photo and emoji and via text. The interactive smart cards also enable engagement with customers via the actionable cards that deep link to mobile wallets, mobile web, e-commerce and mobile apps. Msg.ai also provides the A/B testing. The A/B testing works through test content, tone, actionable cards and rich media. This is essential as it determines what motivates action and drive engagement between the company and customer. Msg.ai integrates with popular customer support providers and capture conversation sentiments and trending topics that uncover engagement opportunity and new sales which propel a company’s messaging platform. The operational efficiency, sales and user engagement is also propelled to new levels by msg.ai.