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Reply.ai
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Reply.ai

Overview
Synopsis

Reply.ai is the enterprise level chatbot building & management platform that makes B2C communication suck less.Reply works with major brands and retailers to bring them into the ‘Messaging Age’ by scaling their 1:1 communication with customers across messaging channels, markets, and languages, all while maintaining the highest security standards.

Category

Chatbot Platform

Features

• Natural Language Processing
• Native custom UI elements
• Enterprise-ready features
• Visual bot builder
• Messaging apps integration
• Analytics
• Human/bot hybrid

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

reply.ai

What is best?

• Natural Language Processing
• Native custom UI elements
• Enterprise-ready features
• Visual bot builder
• Messaging apps integration

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.2
6.3
Features & Functionality
8.2
8.7
Advanced Features
8.1
Integration
8.1
Performance
8.3
Training
Customer Support
8.3
Implementation
9.2
Renew & Recommend
6.8
Bottom Line

Reply.ai provides the Artificial Intelligence platform to build and manage your conversational strategy.

8.2
Editor Rating
7.8
Aggregated User Rating
3 ratings
You have rated this

Reply.ai brings the power of artificial intelligence across all messaging apps including Facebook Messenger, Kik, Telegram, LINE, SMS, or your own chat screen. Native custom UI elements are used in each channel. Reply.ai visual bot builder gives you the power to build advanced bots as well as visually create your conversations on your own, without the help of a developer. Reply.ai supports human/bot hybrid which allows human agents to take over the conversation from Reply.ai, Zendesk, LiveChat, BrightPattern, FreshDesk or ZipWhip, at any moment and only when really needed. Analytics enable you to analyze every single response from your users and export any conversations for further analysis. Reply.ai Natural Language Processing (NPL) engines leverages on wit.ai and api.ai for advanced use cases. Reply.ai NLP engine allows processing of other languages apart from English. Reply.ai integrates with your backend so you call your backend at any time in the conversation to expand the bot capabilities, or have your backend call Reply.ai to perform any action. Reply.ai is designed to be enterprise-ready with features such as enterprise SLA, dedicated support, advanced reporting, internationalization, role based access control, and team management across multiple organization branches. For those who may not be interested in developing their own bots, Reply.ai provides bots that are ready to go, and so you can choose the template that best fits your needs and launch your bot immediately. Reply.ai’s team of conversation designers and engineers, who are expert bot builders themselves, offers support to users throughout the creation, integration, and deployment of the app. They also provide, Chatbot Weekly, a newsletter that lets you stay up-to-date with latest market insights, trends, and tutorials about chatbots.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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