Reply.ai

Reply.ai brings the power of artificial intelligence across all messaging apps including Facebook Messenger, Kik, Telegram, LINE, SMS, or your own chat screen. Native custom UI elements are used in each channel.

Reply.ai visual bot builder gives you the power to build advanced bots as well as visually create your conversations on your own, without the help of a developer. Reply.ai supports human/bot hybrid which allows human agents to take over the conversation from Reply.ai, Zendesk, LiveChat, BrightPattern, FreshDesk or ZipWhip, at any moment and only when really needed. Analytics enable you to analyze every single response from your users and export any conversations for further analysis.

Reply.ai Natural Language Processing (NPL) engines leverages on wit.ai and api.ai for advanced use cases. Reply.ai NLP engine allows processing of other languages apart from English. Reply.ai integrates with your backend so you call your backend at any time in the conversation to expand the bot capabilities, or have your backend call Reply.ai to perform any action.

Reply.ai is designed to be enterprise-ready with features such as enterprise SLA, dedicated support, advanced reporting, internationalization, role based access control, and team management across multiple organization branches. For those who may not be interested in developing their own bots, Reply.ai provides bots that are ready to go, and so you can choose the template that best fits your needs and launch your bot immediately.

Reply.ai’s team of conversation designers and engineers, who are expert bot builders themselves, offers support to users throughout the creation, integration, and deployment of the app. They also provide, Chatbot Weekly, a newsletter that lets you stay up-to-date with latest market insights, trends, and tutorials about chatbots.