Capacity

Capacity is a helpdesk platform powered by artificial intelligence that automates support for employees and customers. Capacity helps to drive the next generation of self service by reducing the time spent searching for information, completing tedious tasks, and answering repetitive questions.

Some of the features offered by Capacity include automated support, unparalleled AI, shared insights, and streamlined processes. The automated support feature simplifies how support teams organize, filter, and answer inquiries. Capacity’s helpdesk is designed to deflect tickets from being created in the first place. The unparalleled AI feature makes Capacity a helpdesk platform built up on artificial intelligence.

Therefore, machine learning and the state of the art algorithm powers the capability of Capacity to process natural language. The machine language capability of Capacity, enables users to decipher questions easily with state of the art natural language processing algorithms. Capacity also provides an intuitive and user-friendly knowledge base that is designed to help teams leverage an organization’s knowledge in simple ways.

Capacity uses streamlined processes which provide an excellent platform to meet teams wherever their workflow takes them. This is basically through automation of repetitive tasks; therefore, enabling teams to focus on what matters most; hence, improved results. Capacity provides you with a developer platform that enables a user connect any of the proprietary applications with less hassle. On top of that, Capacity’s patent pending document mining technology helps the user to recover from document fatigue by surfacing the knowledge the user needs instantly. Lastly, the CoPilot Console ensures that all the questions are answered and none is left behind.