CRM
Now Reading
Fresh Desk
0
Review

Fresh Desk

Overview
Synopsis

Freshdesk suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.

Category

Help Desk Software Free

Features

• Streamline conversations
• Collaboration
• Powerful Ticketing
• Multichannel Support
• Self Service Portal
• Secure Helpdesk
• Canned responses
• Suggested solutions
• Bulk actions
• Keyboard shortcuts
• Merge tickets
• Scenario automation

License

Proprietary

Price

• Sprout: Free (unlimited agents)
• Blossom: $19 per agent/per month
• Garden: $35 per agent/per month
• Estate: $49 per agent/per month
• Forest: $89 per agent/per month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

Fresh Desk

What is best?

• Streamline conversations
• Collaboration
• Powerful Ticketing
• Multichannel Support
• Self Service Portal
• Secure Helpdesk
• Canned responses
• Suggested solutions

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Ease of use
7.7
Features & Functionality
7.6
Advanced Features
7.5
Integration
7.7
Performance
7.6
Training
Customer Support
7.5
Implementation
Renew & Recommend
Bottom Line

Freshdesk is a support teams software that allows companies to work on solutions faster.

7.6
Editor Rating
Aggregated User Rating
You have rated this

Freshdesk is a support teams software that allows companies to work on solutions faster. Agents will have the possibility of knowing who else is working on their tickets, use internal notes, reply with predefined templates, view tickets due date and status information at once, have context on the ticket and customer history at hand, and update properties of their tickets. Tickets are automatically created from emails sent to the support team inbox. Ticket priorities, SLAs, and business hours can be set in order to ensure proper response times for customer tickets. There are free Apps to download for iPhone and Android, so that you can have visibility on the help desk from your mobile devices. It is possible for agents to reply with formatted preloaded answers, to identify previous solutions by means of keywords, to perform multiple actions at once like assigning tickets to one agent or deleting tickets at the same time, to merge all related tickets, and to setup different actions to be performed all together on tickets: set priority, assign and set status at the same time. Freshdesk has a multichannel platform that allows management of all conversations at the same place: phone calls, live chat, support ticket forms on the companie’s website, facebook channel, twitter channel and self-service portal. Freshdesk includes a gaming feature that can be used to engage agents and make their repetitive work more exciting. Solutions can be enhanced with a knowledge database and community forums. It is possible to organize global support considering different time zones, and multiple products and languages. Freshdesk ensures security with user signons, certificates, and trusted sites capabilities. It includes reports and dashboards to easily view information related to tickets, agents, productivity, capacity, customer satisfaction, conflicts, etc. Freshdesk can be further extended with applications and APIs.

Fresh Desk
Twenty
PAT Index™
 
1
Solarwinds Helpdesk
 
2
Mojo Helpdesk
 
3
C Desk
 
4
HelpDeskZ
 
5
Spiceworks
 
6
Fresh Desk
 
7
HelpSpot
 
8
Faveo
 
9
Zoho Desk
PAT Index
 
 
 
 
 
The Latest
 
Read More
63.75
Editor's Picks
 
 
 
 
Go To Help Desk Software Free
Filter reviews
User Ratings





User Company size



User role





User industry





Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

What's your reaction?
Love It
0%
Very Good
0%
INTERESTED
0%
COOL
0%
NOT BAD
0%
WHAT !
0%
HATE IT
0%