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Faveo

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Review

Faveo

Overview

Synopsis

Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system.

Category

Help Desk Software

Features

• Faveo seamlessly integrates assigned email addresses with ticket generation system.
• Faveo is white label. It allows rebranding, colour changes to match company style.
• All our customers are assigned dedicated account managers.
• Installs on your own server. One year of upgrades & support included

License

Proprietary

Price

• Help desk community – free lifetime
• Help desk smart - 5,999
• Help desk pro - 63,999
• Help desk advance - 1,59,999

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)

Company

Faveo

What is best?

What are the benefits?

• Faveo is open source so that everyone can use and experience the best product in the business.
• Faveo is not only easy on pocket but also allows unlimited agent usability.
• Users can help themselves with the easy-to-use user portal.
• Faveo is completely customisable as per your requirement.
• Code shared on Github

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

8.3

5.6

Features & Functionality

8.5

3.5

Advanced Features

8.5

3.9

Integration

8.4

2.9

Performance

8.3

5.8

Customer Support

8.4

4.9

Implementation

4.4

Renew & Recommend

3.9

Bottom Line

Faveo is specifically designed for startups and SME’s empowering them with a ticket based support system where Faveo also read emails and generate tickets out of every email for the user.

8.4

Editor Rating

4.4

Aggregated User Rating

10 ratings

You have rated this

Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. Faveo has been integrated with multiple platforms and new features being added each month like dashboard reports, ticketing management, SLA Management, knowledge base, internal notes and ticket overdue. Faveo can also be customized according to the user’s requirement and Faveo does undertake such request. Faveo offers a help desk and a service desk.

Faveo has an inbuilt search option for easy navigation and access to the available tools and options. Faveo allows users to create search-engine-friendly URLs. Faveo comes with the capability to upload unlimited content such as many article and FAQs.

Faveo ticketing management system helps the user’s to manage tickets and queries efficiently and effectively. Faveo comes loaded with an integrated, time-assigned resolution and support system based on SLA.

Faveo supports adding multiple collaborators to a ticket. Faveo comes loaded with integrated time-assigned priority ticket resolution and support system. Faveo allows assignment of tickets to particular agents as well as departments. Faveo lets the users maintain internal notes for each ticket for easy collaboration between the team.

Faveo comes with customer portal to track ticket status and access knowledge base. Faveo also has multilingual support through which one can customize the entire project to any language.

All the emails going out from Faveo’s system can be customized to change design, as well as content. Faveo can read emails and generate tickets out of every email where email replies to a ticket are automatically attached to the ticket. Faveo can also be installed in One click via Softaculous or Fantastico Auto Installer.

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