CRM
Now Reading
HelpDeskZ
0
Review

HelpDeskZ

Overview
Synopsis

HelpDeskZ is a PHP based system software to handle companies’ web sites support tickets.

Category

Help Desk Software Free

Features

• Knowledge database
• Grouping options
• Personalized fields
• Bulck actions
• Multilanguage
• Email piping
• Twig for templates personalization

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

HelpDeskZ

What is best?

• Knowledge database
• Grouping options
• Personalized fields
• Bulck actions
• Multilanguage
• Email piping

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Ease of use
7.6
Features & Functionality
7.6
Advanced Features
7.7
Integration
7.5
Performance
7.7
Training
Customer Support
7.5
Implementation
Renew & Recommend
Bottom Line

HelpDeskZ is a free PHP based system software to handle companies’ web sites support tickets.

7.6
Editor Rating
Aggregated User Rating
You have rated this

HelpDeskZ is a PHP based system software to handle companies’ web sites support tickets. It allows for customers to log concerns, complaints, querys and requests; it includes a knowledge database to decrease the number of tickets; and it is free. Its main features include the possibility of grouping agents in groups and assigning tickets accordingly; the option to create personalized fields; the capability of performing bluck actions to do several steps with one click; the possibility of creating a knowledge database for customers to review and thus reduce the number of tickets being logged; a section to inform customer of news and upcoming events. Multi-language is supported. There is an email piping functionality that can be used for customers to create tickets via email and for analysts to provide responses through email also. It is possible to make use of templates personalization with the use of Twig as template engine to easily manage the software’s templates. It also includes some other basic usual helpdesk software features such as: possibility of assigning priorities for tickets, friendly URLs, email notifications, possibility of attaching files to tickets, SPAM prevention, etc.
LoginShare module allows for the application to be integrated with any other application.

It has a customer interface, as well as agents interface, and an administrator interface, all of which are available for demo. In the customer interface, customers can create new tickets, review their existing tickets and read articles from the knowledgeable database. On the support agent and the admin’s interfaces it is possible to work on tickets, and perform configurations of the system.

HelpDeskZ
Twenty
PAT Index™
 
1
Solarwinds Helpdesk
 
2
Mojo Helpdesk
 
3
C Desk
 
4
HelpDeskZ
 
5
Spiceworks
 
6
Fresh Desk
 
7
HelpSpot
 
8
Faveo
 
9
Zoho Desk
PAT Index
 
 
 
 
 
The Latest
 
Read More
63.75
Editor's Picks
 
 
 
 
Go To Help Desk Software Free
Filter reviews
User Ratings





User Company size



User role





User industry





Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

What's your reaction?
Love It
0%
Very Good
0%
INTERESTED
0%
COOL
0%
NOT BAD
0%
WHAT !
0%
HATE IT
0%