Help Desk Software Free is a program that works to facilitate service management and support function. Supports includes helping employee with hardware and software issues, assisting user in retrieving their account details like passwords and helping customers in troubleshooting product issues. Some help desk software free makes use of sophisticated and secure web and mobile technologies, which makes it easier for client websites to implement. This enables users and customers to troubleshoot issues independent of their location. Help desk software free are equipped with service level agreement (SLA) management capability which helps to ensure a more effective and robust process and delivery of services. It has an organized interface which help customer service agent to respond quickly. Some of this software have the capability of integrating with external resources like accounting software and the likes. Certain help desk software implement some gamifying feature that reward service desk employee for points made while delivering their services and this serves as a morale boosters for employee. The technicality involve is at the intermediate level which requires little training in order to get used to its interface.