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ChatNox Live Chat
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Review

ChatNox Live Chat

Overview
Synopsis

Chatnox is a Super Easy Chat Operator Console and helps the user to enjoy chatting with their website visitors. The real-time visitor tracking feature shows a live list of visitors on the users’ website.

Category

Live Chat Software

Features

• Proactive Live Chat
• Customizable Chat Widgets
• Group And Departments
• Receive Chats on Phone
• Real-Time Visitor Tracking & Take Chats on Mobile
• Offline Live Chat Messaging
• Transfer Files & Attachments
• Add Social Networks & Block Unwanted Chats
• Canned Messages & Live Chat Transcripts
• Chat Typing Preview & HTTPS Secured Live Chat
• Live Chat Rating, Chat Transfers & Chat Tags
• Custom CSS & Custom Sounds
• Desktop Notifications & Google Analytics Tracking
• Auto Translate & Language Customization
• Multiple Domain-Widgets & Time-Zone Preferences

License

Proprietary

Price

• Free plan $0/month
• Standard plan $9.99/month
• Premium $19.99/month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

ChatNox Live Chat

What is best?

• Proactive Live Chat
• Customizable Chat Widgets
• Group And Departments
• Receive Chats on Phone
• Real-Time Visitor Tracking & Take Chats on Mobile
• Offline Live Chat Messaging
• Transfer Files & Attachments

What are the benefits?

• Set a default time-zone to get the chat transcripts and messages reflect their own time zone.
• Increase sales and offer instant support.
• Track the web Visitors Live.
• See a list of all visitors on the webpages.
• Send chat invitations easily.
• Trigger proactive messages based on rules such as pages, duration, country etc.
• Customize the chat widget colors and styles to suit the website and brand.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.8
8.8
Features & Functionality
7.6
8.8
Advanced Features
7.7
9.0
Integration
7.7
8.8
Performance
7.6
8.3
Customer Support
7.8
9.0
Implementation
8.7
Renew & Recommend
9.4
Bottom Line

Chatnox is a Super Easy Chat Operator Console and helps the user to enjoy chatting with their website visitors and has a real-time visitor tracking feature that shows a live list of visitors on the users’ website.

7.7
Editor Rating
8.9
Aggregated User Rating
2 ratings
You have rated this

Chatnox is a Super Easy Chat Operator Console and helps the user to enjoy chatting with their website visitors. The real-time visitor tracking feature shows a live list of visitors on the users’ website. The user can also see additional information including geo-location, IP address, System Information and the webpages currently being viewed.

The time spent on website is also displayed. Premium users have the ability to invite visitors to chat. A proactive live chat message allows the user to automatically push targeted messages to the website visitors. Trigger rule driven messages by time spent, page, visit type and various other parameters. Proactive messages guarantee increased engagement with the website visitors.

Chatnox allows a total flexibility to customize the live chat widget. Driven by a live preview of the Chat-widget, Colors, position, avatars, language, fields, size etc can all be modified to suit the website preferences. With Chatnox IM integration with Trillian app on both iOS and Android, the user can take chats on their mobile phone; stays connected on the move and never miss a chat with Chatnox IM integration with Trillian.

The user can receive messages even when the user are offline and logged off. A form is automatically displayed to the website visitor and all requests are sent to the user as an email message. The user also has an option to reply back directly from the Chatnox Offline Message Box, send and receive files during a chat. The user use this feature to send quotes, brochures etc when the visitor requests.

The user can add the Facebook and Twitter links to the Chatnox live chat widget. This allows the website visitors to like the Facebook page or follow them on Twitter. Geo-Location information is automatically populated in the Visitor information area during a live chat. The user can see details such as, Location, System information, Page URL, Referral Page All chats and messages are secured over an HTTPS connection.

A powerful Tagging feature allows the user to categorize and tag the chats for quick references when the user wishes to access live chats. Premium Live chat accounts come with the ability to bring in the users own CSS to apply custom styles to the live chat widget.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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