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LiveZilla

Overview
Synopsis

LiveZilla Live Chat turns website visitors into customers and helps users to get in touch with the user’s website visitors instantly. LiveZilla Live Chat offers features such as automated / proactive chat invitations, quality assurance chats, callback service and global chat archive.

Category

Live Chat Software

Features

• Chats between X Operators and X website visitors
• Chat forwarding (to Operators and Groups)
• Group Chat Queue Line (with approx. waiting time and queue position)
• Operator Chat Queue Line (with approx. waiting time and queue position)
• Downloadable Operator Visitcards (in chat)

License

Proprietary

Price

• Livezilla One - 1 Operator or Bot - Free
• Livezilla Pro- 2 Operators or Bots - 149.90€; 3 Operators or Bots - 179.90€; 5 Operators or Bots - 279.90€; 10 Operators or Bots - 529.90€; Unlimited Operators and Bots - 999.90€

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

LiveZilla

What is best?

• Chats between X Operators and X website visitors
• Chat forwarding (to Operators and Groups)
• Group Chat Queue Line (with approx. waiting time and queue position)
• Operator Chat Queue Line (with approx. waiting time and queue position)
• Downloadable Operator Visitcards (in chat)

What are the benefits?

• Increase customer satisfaction and sales
• Chat live with your customers and give direct assistance where it's needed - at any time!
• Relieve your service department noticeably
• Your team will work much more efficient compared with answering questions by phone or email
• Save a lot of time and money by talking to each other directly

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.1
7.0
Features & Functionality
7.9
9.2
Advanced Features
8.1
8.7
Integration
8.0
8.3
Performance
7.9
8.8
Customer Support
8.0
8.4
Implementation
8.8
Renew & Recommend
8.7
Bottom Line

LiveZilla Live Chat offers features such as chat priority levels, downloadable operator visit cards (in chat), chat opening times / schedule, quick search window, typing indicator (bi-directional), email chat transcripts, customization and branding.

8.0
Editor Rating
8.5
Aggregated User Rating
3 ratings
You have rated this

LiveZilla Live Chat turns website visitors into customers and helps users to get in touch with the user’s website visitors instantly. LiveZilla Live Chat offers features such as automated / proactive chat invitations, quality assurance chats, callback service and global chat archive.

LiveZilla Live Chat offers a great solution for communication needs inside of the user’s company so service workers and employees will save a lot of time and money by talking to each other directly. LiveZilla Live Chat’s invitations are powerful engagement tools that can be used by website chat operators quickly and easily to get in (first) contact with their website visitors.

LiveZilla Live Chat lets users easily drag & drop files from the canned resources into the chat field and the link to the file will be sent to the user’s chat partner instantly. LiveZilla Live Chat’s on site chat widget (overlay chats) directly integrates with the user’s websites, attracts most attention and users will get in touch with many website visitors. LiveZilla Live Chat’s off-site chat runs in an external browser window, independent from the user’s website and will attract less visitors but offers more functionalities compared to the on-site chat widget.

LiveZilla Live Chat lets users easily connect several of the user’s website visitors with several of the user’s chat operators. LiveZilla Live Chat’s chat group function allows the user’s operators to talk to various website visitors at the same time. LiveZilla Live Chat also allows users to create dynamic group and conference chats between website visitors, customers, co-workers, employees and other operators in just a few clicks.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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