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Salesforce Live Agent
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Review

Salesforce Live Agent

Overview
Synopsis

Salesforce Live Agent is a live chat software that provides you with embedded chat support on your website. Salesforce Live Agent enables you not lose customers over asked questions.

Category

Live Chat Software

Features

• Build a smarter team
• Multilingual support
• Snap-ins
• Private messages
• Route chats

License

Proprietary

Price

Contact for pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Salesforce Live Agent

What is best?

• Build a smarter team
• Multilingual support
• Snap-ins
• Private messages

What are the benefits?

• Initiate a personalised live chat
• Deliver answers in context to enable you improve customer experience
• Coach agents in real-time
• Monitor agent queues to balance workloads and maximize productivity
• Tap into full history of an agent’s performance and instant message sessions

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.6
8.4
Features & Functionality
8.7
7.8
Advanced Features
8.6
4.9
Integration
8.8
7.7
Performance
8.8
8.2
Customer Support
8.7
8.4
Implementation
9.0
Renew & Recommend
9.2
Bottom Line

Salesforce Live Agent is a live chat software that enables you to support your prospects and customers while they are still present on your site or app in real-time by providing with embedded chat support.

8.7
Editor Rating
8.0
Aggregated User Rating
3 ratings
You have rated this

Salesforce Live Agent is a live chat software that provides you with embedded chat support on your website. Salesforce Live Agent enables you not lose customers over asked questions.

Salesforce Live Agent also provides you with an excellent platform for supporting your prospects and customers while they are still present on your site or in your app in real-time. Salesforce Live Agent enables you to get personalized by allowing you initiate a personalised live chat with your customers based on they engage with your site.

With Salesforce, you have access to snap-ins that enable you to chat with your clients in your apps. It gets even better by Salesforce providing you with multi-support to enable you to deliver a similar chat support around the globe as you can converse in multiple languages. Salesforce enables you to connect to agents for higher productivity.

Salesforce achieves this by providing you with an excellent platform for connecting a single live chat to a complete client profile to enable delivering of answers in context to improve the overall customer experience. With this feature, you have an excellent platform for quickly routing chats. Agents can therefore provide answers faster and preview the customer’s keyboard shortcuts and chat to pre-written messages.

Salesforce Live Agent enables you to build a smarter team by allowing you to use private messages coach your agents in real-time. Salesforce Live Agent also offers you an excellent platform for monitoring agent queues to enable you maximize productivity and balance workloads. Salesforce Live Agent goes further to enable you take a look into the indicators of the performance and full history of your agents and the instant message sessions.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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