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Helpshift
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Helpshift

Overview
Synopsis

Helpshift enables the users to provide real-time, conversational and messaging-based experiences across the customer journey and by harnessing the power of machine learning, AI and chatbots.

Category

Live Chat Software

Features

• Built-in Chatbots
• Live chat and offline capability
• Push and in-app notifications
• Asynchronous Messaging

License

Proprietary

Price

• Professional - $95 USD/user/month* (billed annually)
• Enterprise - $135 USD/user/month* (billed annually)
• Platinum - $160 USD/user/month* (billed annually)

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Helpshift

What is best?

• Built-in Chatbots
• Live chat and offline capability
• Push and in-app notifications
• Asynchronous Messaging

What are the benefits?

• Reduce web customer churn and boost conversion by providing exceptional chat-based support right within your web and mobile sites.
• Improve customer satisfaction and increase retention by servicing your customers directly from within your mobile or desktop app.
• Manage and process email-based inquiries from the same workspace to efficiently leverage your existing agent pool, streamlining your support workflows and operations.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.8
8.9
Features & Functionality
7.7
8.9
Advanced Features
7.8
8.6
Integration
7.6
9.2
Performance
7.7
8.5
Customer Support
7.6
8.2
Implementation
8.5
Renew & Recommend
9.2
Bottom Line

Helpshift delivers personalized customer service at scale with Omnichannel Messaging which offers support on the user’s mobile app, desktop app, web and mobile site with a modern conversational UI.

7.7
Editor Rating
8.8
Aggregated User Rating
1 rating
You have rated this

Helpshift enables the users to provide real-time, conversational and messaging-based experiences across the customer journey and by harnessing the power of machine learning, AI and chatbots. Helpshift enables the user’s team to deliver dramatically better service at scale while improving efficiency and cost. Helpshift offers omnichannel messaging.

Helpshift’s omnichannel messaging features web chat, in-app messaging and email. Helpshift’s omnichannel messaging wins happy customers with in-channel, messaging-based service across mobile apps, web and desktop apps.

Helpshift’s omnichannel messaging also builds customer loyalty by providing quick and easy help no matter what channel the user’s customer chooses. Helpshift’s omnichannel messaging’s web chat reduces web customer churn and boost conversion by providing exceptional chat-based support right within the user’s web and mobile sites.

Omnichannel messaging’s web chat offers a modern messaging experience, built-in chatbots, live chat and offline capability, proactive messaging and customizable look & feel. Helpshift’s omnichannel messaging’s in-app messaging improves customer satisfaction and increase retention by servicing the user’s customers directly from within the user’s mobile or desktop app.

Omnichannel messaging’s in-app messaging provides asynchronous messaging, modern chat experience, push and in-app notifications, built-in chatbots and customizable look & feel. Omnichannel messaging’s email manages and processes email-based inquiries from the same workspace to efficiently leverage the user’s existing agent pool, streamlining the user’s support workflows and operations. Helpshift’s omnichannel messaging supports the user’s mobile app, desktop app, web and mobile site with a modern conversational UI.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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