LiveEngage

LiveEngage is a messaging and bots platform which lets the users message consumers through the channel of their choice whether on the user’s website, app, or mobile web so engagements can be set up anywhere and customized however the users want. Consumers can also contact the users or, more importantly, continue a conversation with the users starting off wherever it is most convenient for them. LiveEngage features committed response time and inquiry resolution.

LiveEngage committed response time feature set consumers’ expectations and provide a high level of service since the messaging app tells customers when they can expect a response. And for urgent issues requiring more immediate attention, LiveEngage committed response time feature, lets certain consumers elect to mark their inquiries as urgent to have them handled more quickly.

LiveEngage resolve an inquiry feature lets the consumer or customer care professional mark any part of the conversation as “resolved” when it is. Additionally, LiveEngage resolve an inquiry feature lets consumers have the opportunity to give their feedback on every conversation and topic which is then routed to the brand in real time.

LiveEngage encourages callers to find immediate service through messaging and lets VIPs or people with simple inquiries jump to the front of the line. Furthermore, the user’s IVR (i) can send an SMS inviting the caller to launch a mobile messaging conversation for more immediate service. LiveEngage makes security a priority and is one of LiveEngage core, guiding principles behind everything, plus LivePerson is recognized as a leader in security for cloud-based services.

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