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Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
Category
Customer Engagement Platform
Features
•Omnichannel Assisted Experience •Omnichannel Automated Experience •Actionable Insights •Communication and Messaging •Platform and Infrastructure •Video and Conferencing •Software-Defined Networking •Ethernet Switches •Access Control •Wireless Networks •Network Management •Partner and Service Provider Cloud Solutions
License
Proprietary Software
Price
Contact For Pricing
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
Company
Avaya
What is best?
•Omnichannel Assisted Experience •Omnichannel Automated Experience •Actionable Insights •Communication and Messaging •Platform and Infrastructure •Video and Conferencing •Software-Defined Networking •Ethernet Switches
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.1
8.7
Features & Functionality
8.0
8.5
Advanced Features
8.2
7.3
Integration
8.0
8.5
Performance
8.2
—
Customer Support
8.1
8.5
Implementation
7.1
Renew & Recommend
—
Bottom Line
Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid.
8.1
Editor Rating
8.2
Aggregated User Rating
4 ratings
You have rated this
Avaya is a global provider of business collaboration and communication solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. Avaya explores communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more.
As Avaya puts businesses ahead in a world of mobility, apps, social, and cloud, business workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. And as business grow, one can count on unrivaled scalability and flexibility to support every location, from small branches to corporate headquarters. Avaya is the right unified communications solution for your business.
Every business needs the benefits and unlimited potential of hot technologies right now there’s cloud computing, IoT, and BYOD—but keeping networks safe is paramount.
Avaya is providing innovative network security delivered via a broad portfolio. Avaya provides right communications networking solutions for business. Avaya Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates.
To this end, Omni channel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of business, and through actionable insights agents and business professionals understand customer preferences. Avaya explores solutions for better customer experience management.
Avaya offers subscription services hosted in the cloud for high-performance video conferencing, voice over IP, unified communications, and remote collaboration. With each of these easy-to-use services, Companies can eliminate capital investment and gain the ability to scale the services to meet changing needs.
Simplify communications and optimize productivity with a single, easy and contextual interface.
Company size
Medium (50 to 1000)
User Role
Executive
User Industry
Pharmaceutical
Rating
Ease of use8.4
Features & Functionality8
Avaya Oceana powers the customer journey to help you in personalizing every customer interaction with your brand.
Advanced Features8.4
Integration8
Training 8
Customer Support8
Implementation8
ADDITIONAL INFORMATION Avaya Equinox provides innovative management and messaging features that enable you to increase mobile productivity. Avaya Equinox makes conferencing a cost-cutting and ultra-productivity tool by providing high-scale audio, HD video, flexible, and virtualized deployment. Avaya Equinox also provides access from everyone and any location.
Build a customized portfolio of applications—to drive stronger customer engagement and promote higher customer lifetime value.
Company size
Enterprise (>1001)
User Role
Executive
User Industry
Computer
Rating
Ease of use8
Features & Functionality8.9
Advanced Features8.4
Provide customers with the perfect experience, enabling them to use any device—mobile, web, phone—at any point in their interaction.
Integration8.9
Training 8.9
Customer Support8.9
Implementation8
ADDITIONAL INFORMATION As Avaya puts you ahead in a world of mobility, apps, social, and cloud, your workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences.
Simplify communications and optimize productivity with a single, easy and contextual interface.
Medium (50 to 1000)
Executive
Pharmaceutical
Avaya Oceana powers the customer journey to help you in personalizing every customer interaction with your brand.
ADDITIONAL INFORMATION
Avaya Equinox provides innovative management and messaging features that enable you to increase mobile productivity. Avaya Equinox makes conferencing a cost-cutting and ultra-productivity tool by providing high-scale audio, HD video, flexible, and virtualized deployment. Avaya Equinox also provides access from everyone and any location.
Build a customized portfolio of applications—to drive stronger customer engagement and promote higher customer lifetime value.
Enterprise (>1001)
Executive
Computer
Provide customers with the perfect experience, enabling them to use any device—mobile, web, phone—at any point in their interaction.
ADDITIONAL INFORMATION
As Avaya puts you ahead in a world of mobility, apps, social, and cloud, your workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences.