IBM Tealeaf Customer Experience on Cloud is a software as a service (SaaS)-based analytics solution for web and mobile applications. IBM Tealeaf Customer Experience can capture data for individual user sessions and determine what content is valuable without using tags. IBM Tealeaf Customer Experience lets users choose from ready-to-use reports and dashboards or customize them for their situation. And the IBM managed cloud environment lets you adjust bandwidth, computing power and storage to fit your changing business needs. IBM Tealeaf Customer Experience can help you understand and improve the overall customer experience by analyzing behavioral [...]
The ResponseTek Listening Platform eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction.Cloud-based and configurable ResponseTek Listening Platform delivers world-class Voice of Customer programs at scale with 5 core modules: Listen, Learn, Act, Engage and Manage.
ListenRT, capture the voice of your customer on any device, in any language, at every touchpoint. LearnRT identify where brand loyalty is gained or lost with powerful analysis and reporting tools, transforming feedback into insights. ActRT delivers performance [...]
Software AG Apama is a market-leading platform for streaming analytics and intelligent automated action. Combining one of the world’s streaming analyticsfastest Complex Event Processing (CEP) engines with tools for messaging, in-memory data management and data visualization, the Apama platform simplifies customer experience management by turning massive amounts of real-time big data into meaningful real-time metrics.
Features of the Apama platform include real-time customer engagement capabilities for immediate and personalized marketing promotions and context-aware promotions based on real-time location and activity [...]
NGDATA Lily Enterprise gives you individualized customer intelligence to communicate with a completely customer-centric approach. You can deliver greater impact and results, build a data-aware organization by bringing analytics to a much larger set of users, and offer faster time to value.
NGDATA’s Lily Enterprise is the customer experience management solution that finds insights and executes on them, bridging the gap between the worlds of data and business, enabling you to deliver timely, relevant, contextually-aware, and personalized offers and experiences that your customers embrace.