Customer Experience Management Software

Customer Experience Management (CEM) Software enables businesses to have a holistic view of customer-related activities. It does this by integrating data from different platforms used to manage things like Finances, Customer Relationships, Marketing, Service Information, Business Relationships, Intelligence and Analytics. This holistic view provided by Customer Experience Management (CEM) Software informs organisations about what aspect of their business to improve, as well as when and how to implement due improvements. Customer Experience Management (CEM) Software helps to monitor processes, programs, products, and other aspects of a business so that they can be improved so that customers can enjoy consistently quality experience worthy of praise, patronage and referral. Customer Experience Management (CEM) Software usually includes features like customer feedback, customer survey, core analytics of customer behaviour to products and the ability to make operational changes based on results. Customer Experience Management (CEM) Software help to reduce the risk of redundancy of a business by employing significant efforts to measure and satisfy customer expectations as much as possible.

PAT Grid™ (Beta) for Customer Experience Management Software

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PAT Index
Measures how well the product or service is performing.
Rating Index
Measures how the product or service is rated in comparison to other products.
Top Ten
PAT Index™
 
1
Adobe Experience Manager
 
2
Zendesk
 
3
Clarabridge
 
4
Medallia
 
5
NetBase
 
6
Abzooba
 
7
ResponseTek Listening Platform
 
8
NGDATA Lily Enterprise
 
9
VOZIQ
 
10
Confirmit Horizons
Customer Experience Management Software
PAT Index™
 
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354
 
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346.25
 
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149.75
 
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102
 
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96
 
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82
 
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62.25
 
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55.75
 
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55.25
 
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53
 
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46.5
 
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39.5
 
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29.25
 
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29.25
 
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25.5
 
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24.25
 
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21.75
 
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18.75
 
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18
 
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17.75




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