Satmetrix

Satmetrix is a powerful yet cost-effective SaaS-based solutions drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. Satmetrix offers two product packages: NPX Standard and NPX Pro, built to reflect the latest thinking in customer experience management and to align with the updated NPS2 methodology. Provides Out-of-the-box reports are not only intuitive and visually stunning, but built for easy drilldown and exploration to uncover root causes of delight and disappointment for your most valuable customers.Built-in text analytics give you a clear view of what your customers are telling you in their comments over time. Track volume and sentiment of comment themes. Uncover and respond to emerging topics. And easily drill down to the original comment to fully understand root cause.Satmetrix NPX Connectors easily link your line-of-business applications to our customer experience management software. Integrate in both directions to gather a complete view of the customer journey and share it effortlessly