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Satmetrix
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Satmetrix

Overview
Synopsis

Satmetrix offers two product packages: NPX Standard and NPX Pro, built to reflect the latest thinking in customer experience management and to align with the updated NPS2 methodology.

Category

Customer Experience Management Software

Features

•Visualize Your Customer Data
•Gain New Insight with Text Analytics
•Integration Expands Your Reach
•Collaborate and Share to Drive Action
•Rescue At-Risk Customers
•Amplify Positive Word of Mouth
•Self-service That Puts You in the Driver’s Seat
•We Work Where You Work

License

Proprietary Software

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Satmetri

What is best?

•Visualize Your Customer Data
•Gain New Insight with Text Analytics
•Integration Expands Your Reach
•Collaborate and Share to Drive Action
•Rescue At-Risk Customers

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.9
Features & Functionality
7.9
Advanced Features
7.8
8.5
Integration
7.7
8.9
Performance
7.8
Training
Customer Support
7.7
Implementation
Renew & Recommend
Bottom Line

Satmetri powerful yet cost-effective SaaS-based solutions drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value.

7.8
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

Satmetrix is a powerful yet cost-effective SaaS-based solutions drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. Satmetrix offers two product packages: NPX Standard and NPX Pro, built to reflect the latest thinking in customer experience management and to align with the updated NPS2 methodology. Provides Out-of-the-box reports are not only intuitive and visually stunning, but built for easy drilldown and exploration to uncover root causes of delight and disappointment for your most valuable customers.Built-in text analytics give you a clear view of what your customers are telling you in their comments over time. Track volume and sentiment of comment themes. Uncover and respond to emerging topics. And easily drill down to the original comment to fully understand root cause.Satmetrix NPX Connectors easily link your line-of-business applications to our customer experience management software. Integrate in both directions to gather a complete view of the customer journey and share it effortlessly

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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About The Author
CRM Desk