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Chattermill
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Chattermill

Overview
Synopsis

Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

Category

Text Analytics Software, Customer Experience Management Software,

Features

- Categorization and sentiment analysis.
- Customer experience prioritisation.
- Customer support performance insights.
- Net Promoter Score.
- CSAT.
- Personalised analytics dashboard.
- Aggregate feedback (Surveys, Reviews, Support Tickets and more) with API integrations.
- Multiple languages.
- Enterprise-grade security.

License

Proprietary software

Price

Contact for pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (>50 emloyees) Medium (50-500) Large (500-1000) Enterprise (>1000)

Support

Best in class customer success team.

Countries

Global

Company

Chattermill

What is best?

- All training samples are tailor made from your customer feedback.
- Share insight across teams with visual dashboards.
- Understand priorities.
- Find actionable insights fast.

What are the benefits?

- Categorization and sentiment analysis.
- Customer experience prioritisation.
- Customer support performance insights.
- Net Promoter Score.
- CSAT.
- Personalised analytics dashboard.
- Aggregate feedback (Surveys, Reviews, Support Tickets and more) with API integrations.
- Multiple languages.
- Enterprise-grade security.

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.5
8.9
Features & Functionality
7.5
9.0
Advanced Features
7.5
8.9
Integration
7.5
8.9
Performance
7.5
9.2
Customer Support
7.5
9.0
Implementation
9.3
Renew & Recommend
9.2
Bottom Line

Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

7.5
Editor Rating
9.1
Aggregated User Rating
11 ratings
You have rated this

Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer-centric decisions. Using sentiment and theme analytics we help you convert detractors into promoters by addressing the areas of their experiences that matter the most. Intelligent search options make pinpointing customer pain points a quick and easy task.

Cut through the noise and get to the centre of the issues of your customer experiences. Create, track and analyse custom metrics through our intuitive dashboard to create more of the experiences your customers love. Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems

Chattermill Features

  • Categorization and Sentiment Analysis
  • Customer experience prioritisation
  • Seamlessly integrates with your tools
  • Works across channels
  • Feedback Navigator
  • Detractor Alerts
  • Personalised Dashboard
  • Multiple Languages
  • Enterprise Grade

Chattermill Pricing

Custom Quote


    Chattermill Case Study

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    Ease of use
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    About The Author
    ChattermillAI
    We combine machine learning with a deep understanding of a company and their customers, seamlessly integrating with any system used to collect feedback.