Overview

Synopsis

Clarabridge intelligence platform connects to all sources of customer feedback, analyzes the data in aggregate, and empowers your entire enterprise to act

Category

Customer Experience Management, Text Analytics Software

Features

•Customer Engagement
•Natural Language Processing
•Omni-Channel
•Sentiment Analysis
•Social Listening
•Social Media Analytics

License

Proprietary Software

Price

•Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1000 employees)

Company

Clarabridge, Inc

What is best?

•Social Listening
•Social Media Analytics
•Social Media Management
•Social Media Reporting Tools
•Speech Analytics
•Surveys
•Text Analytics

What are the benefits?

•Listen to Your Customers
•Analyze the Intelligence
•Clarabridge enables real-time front-line response and business optimization

PAT Rating™

Editor Rating

Aggregated User Rating

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Ease of use

8.3

5.4

Features & Functionality

8.3

5.7

Advanced Features

8.4

4.6

Integration

8.4

4.5

Performance

8.2

4.8

Customer Support

8.2

6.0

Implementation

5.3

Renew & Recommend

5.1

Bottom Line

Clarabridge enables businesses to intelligently listen to, analyze, operationalize, and measure multi-source customer feedback through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees and make actionable business decisions with measurable ROI and collaborate on those decisions both internally with stakeholders and externally with customers.

8.3

Editor Rating

5.2

Aggregated User Rating

25 ratings

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Clarabridge provides a SaaS (Software as a Service) solution for analyzing customer feedback data. This solution helps businesses understand the customer journey and is the foundation for customer experience management (CEM) programs.

The Clarabridge intelligence platform takes in data from any source, including social media, web chat, call center recordings, agent notes, surveys, online reviews, and many others. The platform is a centralized hub for all of this customer feedback data, allowing users to analyze it to drive business decisions.

Specifically, the technology performs sentiment analytics to detect emotion, context, and root causes, as well as predict future customer behaviors. The analysis is presented in dashboards and reports and can be used for driving action through customer engagement, case management, and alerts.